Dixa Connector for AI agents.

Q: Can I use the Dixa MCP to see who is currently online?

Yes, you can. Your agent can use the quickagentpresenceaudit tool to give you a high-level summary of which agents are active and available across your organization.

12 live capabilities

Manage customer support conversations and monitor agent performance.

Live agent request Dixa / Connector

Waiting for input…

AI Agent

Why people use Dixa

Dixa for Real-Time Support Queue Monitoring

With the Dixa MCP, you just ask your agent. You get a live pulse on your service queues and open tickets without the tab-switching. It turns a manual audit into a quick conversation.

What Vinkius changes

You get a direct line of sight into your support operations via natural language.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

The Queue Spike

A manager notices a sudden jump in tickets and asks the agent to list open support tickets to see if they are all about the same issue.
Real-world use case 02

The Agent Audit

A lead needs to know who is available to take on a VIP request and uses quick_agent_presence_audit to see the live status.
Real-world use case 03

The Customer History

A success lead wants to know why a customer is frustrated and uses search_conversations_by_subject to find all past 'Login Issues'.

Complete set · 12capabilities

The complete Dixa capability set.

These are the exact actions your AI can choose when you ask it to work with Dixa.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through Dixa.

01 Capability
Assign to self
Claim a conversation
02 Capability
Resolve conversation
Close a conversation
03 Capability
Create conversation
Add new support chat
04 Capability
Create customer profile
Add new customer

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through Dixa.

05 Capability
Get connection status
Check API health
06 Capability
Get agent info
Get agent details
07 Capability
Get conversation details
Pull detailed info for a specific customer conversation. Use this to see the full context of a customer issue.
08 Capability
List support agents
List active agents

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through Dixa.

09 Capability
List conversations
List customer tickets
10 Capability
List end users
List Dixa customers
11 Capability
List active webhooks
Get event configs
12 Capability
List support teams
List all configured support teams and their members. This helps you visualize your organizational structure.

Set up in minutes

One URL. Then ask Dixa to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Dixa from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Dixa, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Dixa for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Dixa URL.
Step 03

Save and start

Save the connection and enable Dixa in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa": {
      "url": "https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Dixa

Open Agent mode in chat and ask: "Using Dixa, help me...". 12 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa": {
      "url": "https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Dixa

Ask Copilot: "Using Dixa, help me...". 12 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa": {
      "url": "https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Dixa

Open Cascade and ask: "Using Dixa, help me...". 12 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa": {
      "url": "https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Dixa

Ask Cline: "Using Dixa, help me...". 12 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add dixa --transport http "https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Dixa

Ask Claude: "Using Dixa, show me...". 12 tools are ready

Where the request belongs

Work Dixa can move forward.

Built around the request

This is for support managers and ops leads who are tired of manually checking dashboards to see if the team is keeping up with the volume.

Support Manager

Checking queue volumes and agent availability during peak hours to ensure response times stay low.

Customer Success Lead

Researching conversation history to understand a customer's journey and previous issues.

Operations Team Member

Auditing team structures and organizational metadata for reporting and internal planning.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 12 capabilities

Dixa

Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.

View Connector

02 10 capabilities

Bright Pattern

Orchestrate your contact center via Bright Pattern. manage users, track interactions, and monitor real-time stats directly from any AI agent.

View Connector

03 16 capabilities

LiveAgent

Manage customer support tickets, conversations, and call records directly through LiveAgent.

View Connector

04 12 capabilities

Intercom

Connect with customers through AI-powered chat, targeted messages, and product tours that drive engagement and reduce churn.

View Connector

05 12 capabilities

Daktela

Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform.

View Connector

06 8 capabilities

Chatwoot

Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.

View Connector

Bring your own AI

Change the model, client or framework. Keep Dixa connected.

Claude
ChatGPT
Gemini
Cursor
VS Code
Windsurf
ZCode
Cline
Zed
Continue
Kiro
Roo Code
Zencoder
Goose
Void
Augment Code
Amp
Qodo
Tabnine
Pieces
Sourcegraph Cody
JetBrains
Warp
Amazon Q
Antigravity
BoltAI
Raycast
Jan
LM Studio
AnythingLLM
Open WebUI
Msty
Cherry Studio
LibreChat
TypingMind
Chorus
5ire
n8n
LangChain
LlamaIndex
CrewAI
Vercel AI SDK

Before you connect

Questions about Dixa.

The practical details behind the request, access and result.

Can I use the Dixa MCP to see who is currently online?

Yes, you can. Your agent can use the quick_agent_presence_audit capability to give you a high-level summary of which agents are active and available across your organization.

How does the Dixa MCP help with monitoring support queues?

It connects your agent to your Dixa service queues. You can ask about current volumes and routing settings to see how your support tickets are being distributed in real-time.

Can I search for old customer conversations using the Dixa MCP?

You can. Your agent can search through your conversation history using keywords from the subject line to find specific past interactions quickly.

Will the Dixa MCP show me individual agent performance?

Yes, it can pull full profile data for specific agents, including their team assignments and performance metrics, so you can see how the team is performing.

Does the Dixa MCP let me see which tickets are still unassigned?

Yes, it can identify conversations that are currently in an 'Open' or 'Unassigned' status so you can prioritize your team's workload.

Can I use Dixa MCP to manage my account limits?

The Connector can retrieve your service account metadata, which includes your usage limits, helping you stay on top of your account's capacity.

How do I get a Dixa API Token?

Log in to your Dixa account as an administrator, navigate to Settings > Integrations > API Tokens, and click Create Token. Note that you may need a specific plan for API access.

Can the agent reply to customers?

This integration currently focuses on listing and auditing conversations, agents, and queues. Sending replies to customers should be managed via the Dixa agent interface.

Does the integration show real-time agent presence?

Yes, you can use the list_service_agents or quick_agent_presence_audit capabilities to see the current presence status of your support team.

How do I find my Dixa API Token?

Log in to Dixa, navigate to Settings > Integrations > API Tokens, and generate a new token for your integration.

Can I assign tickets to myself via AI?

Yes! Use the assign_to_self capability with a specific conversation ID to take ownership of a support ticket.

How do I check which agents are online?

The list_support_agents capability retrieves all agent profiles and their current status directly from the Dixa platform.

One connection away

Give your agent a direct line to Dixa.

Connect Dixa once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available

Dixa for Real-Time Support Queue Monitoring

You get a direct line of sight into your support operations via natural language.

The Queue Spike

The Agent Audit

The Customer History

Assign to self

Resolve conversation

Create conversation

Create customer profile

Get connection status

Get agent info

Get conversation details

List support agents

List conversations

List end users

List active webhooks

List support teams

Open Connectors

Add the URL

Turn it on in chat

Open MCP settings

Add the URL

Save and start

Open MCP Settings

Add the server config

Save the file

Start using Dixa

Create MCP config

Add the server config

Enable Agent mode

Start using Dixa

Open MCP Settings

Add the server

Save and reload

Start using Dixa

Open Cline MCP Settings

Add remote server

Enable the server

Start using Dixa

Install Claude Code

Add the Connector

Verify the connection

Start using Dixa

Support Manager

Customer Success Lead

Operations Team Member

Dixa

Bright Pattern

LiveAgent

Intercom

Daktela

Chatwoot

Give your agent a direct line to Dixa.