Sobot Connector for AI agents.
10 live capabilities
Manage customer support tickets and agent statuses in your workspace.
Waiting for input…
Why people use Sobot
Sobot for managing customer support tickets and agent workflows
This Connector changes that by bringing all those actions into your AI client. You can ask for a ticket summary or check an agent's status without ever leaving your chat. You get a unified way to handle support operations.
What Vinkius changes
You get a hands-off way to manage your entire customer service pipeline through natural language.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Checking agent availability
A manager needs to see who's online to assign a high-priority ticket.
- Real-world use case 02
Finding help docs
A support person is stuck on a refund query.
- Real-world use case 03
Auditing chat history
A lead wants to see how a specific customer was treated.
Complete set · 10capabilities
The complete Sobot capability set.
These are the exact actions your AI can choose when you ask it to work with Sobot.
01—04
4 capabilities in this set.
Part of 10 available through Sobot.
- 01 Capability
Create ticket
Create a new support ticket for a customer. This lets you log issues quickly without manual entry.
- 02 Capability
Get ticket details
View all the specific information for a single ticket. This helps you see the history and current status of an issue.
- 03 Capability
List agents
See a full list of all support agents. This is useful for auditing your team's roster.
- 04 Capability
Get agent status
Check if a specific support agent is online. Use this to see who is available to take new chats.
05—07
3 capabilities in this set.
Part of 10 available through Sobot.
- 05 Capability
Get knowledge detail
Pull the full content of a knowledge base article. It's great for getting exact instructions for a user.
- 06 Capability
Get org summary
Get a summary of your whole organization's support activity. Use this to see how the team is performing overall.
- 07 Capability
List chat history
Pull a list of past chat transcripts. Use this to review how your team handled previous issues.
08—10
3 capabilities in this set.
Part of 10 available through Sobot.
- 08 Capability
List knowledge
See a list of all articles in your knowledge base. This helps you find the right resources for a query.
- 09 Capability
List tickets
See all current customer support tickets. Use this to get a bird's eye view of your current workload.
- 10 Capability
List users
See a list of all customers or users. This lets you quickly find specific user profiles.
Set up in minutes
One URL. Then ask Sobot to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Sobot from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Sobot, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Sobot for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Sobot URL.
- Step 03
Save and start
Save the connection and enable Sobot in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"sobot": {
"url": "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Sobot
Open Agent mode in chat and ask: "Using Sobot, help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"sobot": {
"url": "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Sobot
Ask Copilot: "Using Sobot, help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"sobot": {
"url": "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Sobot
Open Cascade and ask: "Using Sobot, help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"sobot": {
"url": "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Sobot
Ask Cline: "Using Sobot, help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add sobot --transport http "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Sobot
Ask Claude: "Using Sobot, show me...". 10 tools are ready
Where the request belongs
Work Sobot can move forward.
For the support lead who's tired of digging through dashboards to see if the team is hitting their numbers, or the engineer who needs to find a knowledge base article in the middle of a high-pressure fix.
Support Manager
Monitors team performance and agent availability across multiple channels.
Support Engineer
Quickly finds technical docs and manages their own ticket queue.
Ops Lead
Pulls organization-wide summaries to track service quality.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Jitbit
Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.
Desku.io
Unify customer support across email, chat, and social with AI-assisted ticket resolution that speeds up response times.
Ada
AI-powered customer service automation. manage conversations, end users, and knowledge via AI.
Atlas
Manage customer support and ticketing with Atlas.so. track conversations, customers, and articles via AI.
Bring your own AI
Change the model, client or framework. Keep Sobot connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Sobot.
The practical details behind the request, access and result.
Can the Sobot MCP help me manage my support team?
Yes, it lets you see who's online and what tickets they're working on. It gives your team a way to monitor the queue without manual checking.
How do I use Sobot MCP to find help articles?
You can just ask your agent to search your knowledge base for specific topics. It will pull the content directly into your conversation.
Can I create new tickets using this?
Yes, your agent can create new work orders directly in Sobot for you. This is great for logging issues as they come in.
Does Sobot MCP work with Cursor?
Yes, it works with any MCP-compatible client like Cursor, Claude, or Windsurf. You just need to add your credentials.
Can I see past customer chats?
Yes, you can pull chat histories to review how your team handled previous issues. This is perfect for quality assurance and training.
How does Sobot MCP help with service summaries?
It can pull high-level summaries of your organization's support activity. This helps you stay informed on team performance at a glance.
How do I obtain my Sobot App ID and Key?
You need to contact your Sobot business manager or support personnel to apply for your unique appid and app_key.
Can I check if an agent is currently online?
Yes. Use the get_agent_status capability with the specific agent ID to retrieve their real-time status, including whether they are online, busy, or offline.
Is it possible to retrieve knowledge base articles through the agent?
Yes! You can list available articles using list_knowledge and retrieve the full content of a specific document using the get_knowledge_detail capability.
One connection away
Give your agent a direct line to Sobot.
Connect Sobot once. Keep it beside 5,900+ managed Connectors when the next task needs more.
Explore every Connector No credit card required · Free tier available