Guestmeter MCP for AI. Analyze and act on every single guest rating.
Works with every AI agent you already use
…and any MCP-compatible client








Connect to your AI in seconds.
Guestmeter MCP automates guest feedback collection and reputation management for hospitality businesses. Connect your AI agent directly to Guestmeter to track every rating, run surveys via email or SMS, and instantly categorize reviews by sentiment—from finding top promoters to identifying specific service gaps caused by detractors.
What your AI can do
Get guest details
Pulls full profile information for a single guest by providing their unique ID.
List detractors
Retrieves a list of guests who gave low ratings (scores 1-6).
List guest feedback
Lists all recorded guest feedback along with their status and final results.
Pulls lists of guests who gave high ratings (Promoters) for targeted follow-up or rewards.
Generates a list of every guest who left low ratings (Detractors), giving staff immediate leads for service recovery calls.
Retrieves all detailed information about one particular guest using their ID.
Pulls the fifty most recent feedback entries to give an immediate pulse on current operational issues.
Triggers a new satisfaction survey directly via email or SMS for any guest you identify.
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Guestmeter: 6 Tools for Reputation Management
These tools let you retrieve specific guest data, segment reviews by sentiment (good or bad), and initiate automated follow-up surveys.
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Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Guestmeter on VinkiusGet Guest Details
Pulls full profile information for a single guest by providing their unique ID.
List Detractors
Retrieves a list of guests who gave low ratings (scores 1-6).
List Guest Feedback
Lists all recorded guest feedback along with their status and final results.
List Promoters
Retrieves a list of guests who gave high ratings (scores 9-10).
List Recent Feedback
Gets the fifty most recent entries in guest feedback history.
Send Survey
Sends a new satisfaction survey to a specific guest via SMS or email, requiring contact info.
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Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
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Make Your AI Do More
Start with Guestmeter, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,100+ others, all in one place
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- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Guestmeter. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 6 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
The headache of gathering guest feedback today
Right now, checking your reputation means logging into Guestmeter, downloading a massive CSV file, opening Excel, and manually filtering the data. You spend 20 minutes just pulling out all the detractors to hand off to staff, only to realize you need their contact IDs for follow-up. Then you have to switch tabs to another system just to trigger a survey.
With this MCP, your AI client takes over the whole process. You simply tell it what you need—like 'all guests who rated us 5 or less'—and the agent retrieves that list instantly. It’s not about collecting data; it's about getting immediate action.
Guestmeter MCP: Actionable Insights
The biggest time drain goes away when you don't have to manually copy IDs from a list and paste them into another system. The agent handles the workflow; it retrieves guests using `list_detractors`, identifies their full details with `get_guest_details`, and sends the follow-up survey via `send_survey`—all in one conversation.
This changes everything. You move from data compilation to direct problem solving. Your AI agent makes you feel like a dedicated reputation specialist, not just another manager sifting through spreadsheets.
What your AI can actually do with this
You can manage an entire hotel's reputation without ever opening a spreadsheet. This MCP connects your AI client straight into the Guestmeter platform so you can talk to your guest data naturally. Need to know why guests left? You ask, and the agent pulls detailed reports on specific experiences. Want to fix service gaps immediately? The system lets you pull lists of detractors and even trigger follow-up surveys using just an email or phone number.
Everything lives in one place, accessible through any MCP-compatible client on Vinkius. Your AI agent acts like a dedicated guest relations manager that never sleeps.
019d75ac-5f1c-73a4-92ac-d3865b78cd0b Here's how it actually works
The bottom line is you stop managing feedback through manual logins; your AI agent handles it conversationally.
Subscribe to this MCP and enter your Guestmeter API Key and Secret Key.
Instruct your AI client to perform an action, like 'List all detractors from the last week.'
The agent executes the request, returning a structured list of guest IDs, ratings, and comments for you to review.
Who is this actually for?
Hotel Operations Managers and Front Office Supervisors who are sick of manually checking multiple dashboards just to get a sense of the day's reputation. If you spend more time compiling reports than fixing problems, this is for you.
Uses the MCP to check guest satisfaction scores during follow-up calls or when a guest checks out.
Monitors reputation trends and sentiment across multiple properties to adjust pricing or promotions instantly.
Uses the MCP to pull lists of detractors, then triggers follow-up surveys with specific room details for immediate service recovery.
What Changes When You Connect
Stop sifting through massive data dumps. Instead, use list_recent_feedback to get the most current sentiment entries immediately, giving you a real-time pulse of the property's mood.
Focus your service recovery efforts. The list_detractors tool filters out noise and gives you direct leads—the names of guests who need help right now.
Boost loyalty by finding advocates. You can run list_promoters to gather data on happy guests, helping you target them with special offers or follow-up calls.
Close the feedback loop efficiently. If a guest has left a review, use send_survey to trigger another survey right away via email or SMS, keeping your data stream fresh.
get_guest_details lets you cross-reference a name from a negative review with their booking history details before calling them back.
See it in action
A guest complained about the Wi-Fi speed, but I don't know who they are.
You ask your agent to run list_guest_feedback and filter by 'Wi-Fi'. The system returns all relevant reviews. You then use get_guest_details on a specific guest ID to get their contact info, so you can follow up directly.
We had a major issue with breakfast service this weekend.
You tell your agent: 'Show me all detractors from the last three days.' The system runs list_detractors, giving you actionable names and comments, letting management know exactly what needs fixing.
We just had a huge conference group leave. Need to track their satisfaction.
You ask your agent to pull the list of promoters who stayed last week using list_promoters. You then use this list to trigger follow-up surveys via send_survey to keep that positive momentum going.
I need a quick snapshot of what’s happening right now.
You simply ask the agent to run list_recent_feedback. This gets you the 50 newest entries, allowing staff to quickly see if there's an immediate surge in complaints or praise.
The honest tradeoffs
Treating feedback as a general report.
You manually copy and paste all 50 reviews into a spreadsheet to 'analyze the trends.' This is slow, ignores sentiment scoring, and doesn't help you act fast enough.
Don't analyze everything. Use list_detractors first. Focus your AI agent only on retrieving the critical issues so staff can start service recovery immediately.
Not following up with guests who gave low scores.
You read a detractor's comment about slow check-in, but then nothing happens. The complaint dies in the system, and you lose the customer forever.
After identifying them using list_detractors, immediately use send_survey to trigger a follow-up survey. This shows the guest you care and keeps your data updated.
Asking for every single detail at once.
You ask the AI agent: 'Show me everything about all guests who are detractors, and also send them a survey link.' The request is too complex and fails or gives partial results.
Keep it simple. First, use list_detractors to get the IDs. Then, run separate commands to address each action, like 'Send surveys to these 5 IDs'.
When It Fits, When It Doesn't
Use this MCP if your primary bottleneck is time spent aggregating raw guest data and converting sentiment into actionable tasks. If you need to segment reviews (e.g., only the very unhappy or only the raving fans), this toolset works perfectly. Don't use it if all you need is a simple, static dashboard view of past ratings—you still have to do some manual analysis there. You should use it if your goal is immediate service recovery; for example, pulling detractor lists and triggering surveys is perfect. However, don't rely on this MCP alone if you lack internal process ownership (like dedicated follow-up staff); the tool gives the data, but you still have to act on it.
Questions you might have
How do I find my Guestmeter API credentials? +
Log in to your Guestmeter dashboard and navigate to Channels > Integration. You will find your unique apiKey and secretKey there.
Can I trigger surveys for both email and SMS? +
Yes! The send_survey tool allows you to provide either a guest_email or a guest_phone number. Guestmeter will automatically deliver the survey via the provided channel.
How does the integration categorize guests into Promoters or Detractors? +
The integration uses the Net Promoter Score (NPS) logic: guests rating 9-10 are Promoters, 7-8 are Passives, and 1-6 are Detractors. You can use specialized tools like list_promoters to quickly access these segments.
Is the survey delivery instant? +
Yes, once the send_survey action is triggered, Guestmeter processes the request immediately and sends the invitation to the guest.
When running `get_guest_details`, how do I handle a request for an unknown or deactivated guest ID? +
The tool returns a specific error code and message indicating the ID was not found in the database. You'll receive clear instructions on what data is missing, letting you know exactly why the lookup failed.
If I need a larger dataset than the default limit, how do I adjust the results of `list_recent_feedback`? +
The tool retrieves the 50 most recent records per call. For accessing bulk data or historical archives, you must use subsequent calls or consult our official API documentation for pagination parameters.
What does `list_guest_feedback` provide regarding a single guest's complete history and multiple feedback statuses? +
This tool gives you a comprehensive view of the guest's interaction record. It shows not just their current rating, but also all status changes and types of feedback they submitted over time.
After running `list_detractors` to identify unhappy guests, what other details do I get besides their rating and comment? +
Beyond the score and written comment, you receive essential identifying information for each record. This includes the guest's unique ID and contact method so your agent can follow up immediately.
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