HelpCrunch Connector for AI agents.
12 live capabilities
Automate customer support and CRM data entry
Waiting for input…
Why people use HelpCrunch
HelpCrunch for Faster Customer Support Triage
This Connector lets your agent do that work for you. It pulls the history, finds the right user, and updates the record in one step. You get a clean workspace where the agent handles the busy work.
What Vinkius changes
You stop toggling between tabs and let your AI handle the data entry and chat management.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Checking team availability
A support lead needs to see who is online.
- Real-world use case 02
Updating user status
A success manager wants to update a user's status.
- Real-world use case 03
Creating new leads
A sales rep finds a new lead in a chat.
Complete set · 12capabilities
The complete HelpCrunch capability set.
These are the exact actions your AI can choose when you ask it to work with HelpCrunch.
01—04
4 capabilities in this set.
Part of 12 available through HelpCrunch.
- 01 Capability
Get customer details
Get a specific customer's profile information. It helps you see their history and details in one place.
- 02 Capability
List team agents
See a list of everyone on your support team. This helps you know who's available to take new chats.
- 03 Capability
List conversations
See all your active customer chats. It's great for getting a bird's-eye view of your current queue.
- 04 Capability
List customers
Get a full list of every customer in your system. Use this to see your entire user base at once.
05—08
4 capabilities in this set.
Part of 12 available through HelpCrunch.
- 05 Capability
List departments
See all the different support departments. This helps you understand how your team is organized.
- 06 Capability
List messages in chat
See the full history of a specific chat. It helps your agent understand the context of a conversation.
- 07 Capability
List active webhooks
See which webhooks are currently active. This is useful for checking your automated data flows.
- 08 Capability
Search customers
Find specific customers using different filters. It makes it easy to grab the right profile during a conversation.
09—12
4 capabilities in this set.
Part of 12 available through HelpCrunch.
- 09 Capability
Send chat message
Send a reply to a customer from your agent. It lets you communicate directly within the chat window.
- 10 Capability
Update conversation status
Change a chat status to open, pending, or closed. This keeps your queue organized and up to date.
- 11 Capability
Create customer
Make a new customer profile with a name and email. It saves you from manual data entry when a new lead signs up.
- 12 Capability
Get conversation details
Get the specific details for a single chat. This gives the agent the context it needs to help.
Set up in minutes
One URL. Then ask HelpCrunch to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use HelpCrunch from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it HelpCrunch, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable HelpCrunch for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the HelpCrunch URL.
- Step 03
Save and start
Save the connection and enable HelpCrunch in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"helpcrunch-alternative": {
"url": "https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using HelpCrunch
Open Agent mode in chat and ask: "Using HelpCrunch, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"helpcrunch-alternative": {
"url": "https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using HelpCrunch
Ask Copilot: "Using HelpCrunch, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"helpcrunch-alternative": {
"url": "https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using HelpCrunch
Open Cascade and ask: "Using HelpCrunch, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"helpcrunch-alternative": {
"url": "https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using HelpCrunch
Ask Cline: "Using HelpCrunch, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add helpcrunch-alternative --transport http "https://edge.vinkius.com/vk_preview_uGLxVWqQtTxGgr3wsnSsQn3p7JxZoPGRDUOGqYgn/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using HelpCrunch
Ask Claude: "Using HelpCrunch, show me...". 12 tools are ready
Where the request belongs
Work HelpCrunch can move forward.
This is for support leads tired of manual data entry, customer success managers who need history fast, and sales reps looking for hot leads in live chats.
Support Team Lead
Uses this to triage chat queues and see team capacity without checking multiple dashboards.
Customer Success Manager
Updates user attributes and checks interaction history while staying inside their primary workspace.
Sales Representative
Identifies and creates new customer profiles directly from live chat interactions.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Gorgias
Manage your customer support tickets, messages, and user profiles via AI.
Zoho Desk
AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.
Bring your own AI
Change the model, client or framework. Keep HelpCrunch connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about HelpCrunch.
The practical details behind the request, access and result.
Can the HelpCrunch MCP send messages for me?
Yes, your agent can post replies directly to customer chats so you don't have to type every response. This allows for faster response times across your support team.
How does HelpCrunch MCP help with CRM updates?
It allows your agent to create new customer profiles and update existing ones based on your instructions. This keeps your database accurate without manual data entry.
Can I use HelpCrunch MCP to see who's available?
Yes, it can list all your team agents and their current status so you know who is free to take on more work at any given time.
Does HelpCrunch MCP work for email support too?
While it focuses on chat, it manages the customer profiles and conversation statuses that power your overall support experience.
Can I find specific customers with HelpCrunch MCP?
You can ask your agent to search for customers using filters like email or name to grab details instantly. It helps you get context before you start a conversation.
How do I generate an API Key in HelpCrunch?
Log in to your HelpCrunch account, navigate to Settings > Developers > Public API, and click Generate New API Key to obtain your token.
Can the agent respond to customers directly?
Yes! Use the send_chat_message capability to post replies into any active chat thread. The message will appear as coming from your agent account.
How do I search for a customer by email?
The search_customers capability allows you to perform lookups using filters like email, name, or external ID to retrieve specific user profiles.
One connection away
Give your agent a direct line to HelpCrunch.
Connect HelpCrunch once. Keep it beside 5,900+ managed Connectors when the next task needs more.
Explore every Connector No credit card required · Free tier available