Groove Connector for AI agents.
12 live capabilities
Manage customer support tickets and helpdesk replies through your AI client.
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Why people use Groove
Groove Helpdesk Ticket Management for Support Teams
With this Connector, you can handle your entire helpdesk through a simple chat interface. Instead of hunting for info, you ask your agent to find a customer, summarize their history, or draft a reply. You get your work done in a single flow, letting you focus on solving problems rather than managing tabs.
What Vinkius changes
You get a conversational interface for your entire helpdesk.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Summarizing a long angry thread
A support lead asks the agent to summarize the last 10 messages in ticket #502.
- Real-world use case 02
Quickly updating ticket status
A success manager finishes a call and tells the agent to update ticket #405 to closed.
- Real-world use case 03
Checking customer history on the fly
A small business owner asks about a customer's history.
Complete set · 12capabilities
The complete Groove capability set.
These are the exact actions your AI can choose when you ask it to work with Groove.
01—04
4 capabilities in this set.
Part of 12 available through Groove.
- 01 Capability
Create message
Send a new reply or leave an internal note on a ticket. This lets you communicate with customers or your team instantly.
- 02 Capability
Create ticket
Open a new helpdesk ticket from your chat interface. This is great for logging new issues as they arise.
- 03 Capability
Get agent
Pull specific details for an agent using their email. Use this to verify agent information or permissions.
- 04 Capability
Get customer
Fetch a customer's profile and history via their email. This gives you the full context of a user's past interactions.
05—08
4 capabilities in this set.
Part of 12 available through Groove.
- 05 Capability
Get mailbox
Get the details of a specific mailbox by its ID. This helps you manage specific support channels more effectively.
- 06 Capability
Get ticket
Pull all the info for a specific ticket number. Use this to quickly jump to the details of a known issue.
- 07 Capability
List mailboxes
View all configured mailboxes in your account. This is useful for managing multi-channel support across different streams.
- 08 Capability
List agents
See a full list of all agents in your Groove account. This helps you quickly identify who is available to handle incoming support requests.
09—12
4 capabilities in this set.
Part of 12 available through Groove.
- 09 Capability
List customers
Pull a list of all customers in your helpdesk. Use this to get a bird's eye view of your active user base.
- 10 Capability
List messages
Read every message and comment inside a specific ticket. Use this to see the full context of a single conversation.
- 11 Capability
List tickets
Get a full list of all helpdesk tickets. This helps you keep track of your current workload and pending issues.
- 12 Capability
Update ticket state
Change a ticket to opened, pending, or closed. This keeps your inbox organized without manual status clicking.
Set up in minutes
One URL. Then ask Groove to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Groove from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Groove, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Groove for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Groove URL.
- Step 03
Save and start
Save the connection and enable Groove in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"groove": {
"url": "https://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Groove
Open Agent mode in chat and ask: "Using Groove, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"groove": {
"url": "https://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Groove
Ask Copilot: "Using Groove, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"groove": {
"url": "https://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Groove
Open Cascade and ask: "Using Groove, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"groove": {
"url": "https://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Groove
Ask Cline: "Using Groove, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add groove --transport http "https://edge.vinkius.com/vk_preview_7WWOI1L5rvq8BLrAix76Ad8mEzsRCEOBUzAzBLb6/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Groove
Ask Claude: "Using Groove, show me...". 12 tools are ready
Where the request belongs
Work Groove can move forward.
This is for support leads who need to audit team performance without clicking through dashboards, and customer success managers who want to update customer details and summarize long threads quickly.
Support Lead
Checks agent productivity and summarizes high-priority ticket threads during team standups.
Customer Success Manager
Updates customer profiles and moves tickets through the lifecycle without leaving their chat app.
Small Business Owner
Handles customer inquiries and closes resolved tickets from a single chat window while multitasking.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsGorgias
Manage your customer support tickets, messages, and user profiles via AI.
Chatwoot
Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.
Kustomer
Manage customer service. list conversations, audit customers, and search timelines.
LiveAgent
Manage customer support tickets, conversations, and call records directly through LiveAgent.
Dixa
Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.
Help Scout
Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.
Bring your own AI
Change the model, client or framework. Keep Groove connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Groove.
The practical details behind the request, access and result.
Can I use the Groove MCP to reply to my customers?
Yes, you can use your AI agent to draft and send replies directly to specific tickets. This allows you to maintain a consistent brand voice without leaving your chat interface.
How does the Groove MCP help with ticket summaries?
The Connector can pull the entire message history for a specific ticket. Your agent can then read through those messages and provide a concise summary of the conversation so far.
Can I see my team's activity using the Groove MCP?
Yes, you can list all active agents and view their individual productivity details. This makes it much easier for leads to monitor team performance in real time.
Is it possible to search for customer profiles with Groove?
You can search for customers by their email address. The Connector will retrieve their full profile and contact history so you have all the context you need for a conversation.
Can I manage multiple mailboxes with this capability?
Yes, the Connector can list and inspect all configured mailboxes. This helps you coordinate support across different channels from one central chat window.
Does the Groove MCP support updating ticket statuses?
It does. You can use natural language to change a ticket's state to opened, pending, or closed, helping you keep your helpdesk organized without manual clicking.
Can my agent create an internal note instead of replying to the customer in Groove?
Yes. When using the 'create_message' capability, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.
How do I update the status of a ticket to 'closed' via chat?
You can use the 'update_ticket_state' capability. Provide the Ticket Number and set the state parameter to 'closed'. Your agent will then organize your inbox by resolving the ticket programmatically flawlessy.
Can I list all support agents to check who is assigned to a ticket through the agent?
Absolutely. Use the 'list_agents' capability. Your agent will retrieve a full list of support staff, allowing you to audit assignments or identify the primary owner of any customer conversation natively.
One connection away
Give your agent a direct line to Groove.
Connect Groove once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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