Chatwoot Connector for AI agents.
8 live capabilities
Manage omnichannel customer support and helpdesk tickets from your AI agent.
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Why people use Chatwoot
Chatwoot for Omnichannel Helpdesk Management
With this Connector, you can bring all those conversations into your AI agent's workspace. You can ask your agent to find a customer, read their history, and send a reply across any channel without ever opening the Chatwoot dashboard again. You get your time back.
What Vinkius changes
You get a unified way to handle omnichannel support without leaving your AI capability.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Checking past customer history
A support lead needs to see if a specific customer has had issues before.
- Real-world use case 02
Replying to social media messages
A small business owner gets a WhatsApp message and wants to reply.
- Real-world use case 03
Monitoring high-traffic channels
A customer success rep wants to see which inboxes are the busiest.
Complete set · 8capabilities
The complete Chatwoot capability set.
These are the exact actions your AI can choose when you ask it to work with Chatwoot.
01—04
4 capabilities in this set.
Part of 8 available through Chatwoot.
- 01 Capability
List support agents
Shows a list of all agents on your team. This helps you see who is online and ready to take chats.
- 02 Capability
List chatwoot contacts
Lists every customer in your database. You can use this to find specific people to follow up with.
- 03 Capability
Get contact details
Pulls up the full profile and history for a specific customer. This helps you see past issues before you reply.
- 04 Capability
Get conversation details
Fetches the specific metadata for a chat session. You can use this to see which channel a customer is using.
05—08
4 capabilities in this set.
Part of 8 available through Chatwoot.
- 05 Capability
List woot conversations
Shows all conversations in your account. It lets you quickly see which chats need attention right now.
- 06 Capability
List chatwoot inboxes
Lists all your active channels like WhatsApp and Web widgets. You can see where your traffic is coming from.
- 07 Capability
Get chat history
Retrieves every message sent in a specific conversation. Use this to get the full context of a long chat.
- 08 Capability
Send chat message
Sends a direct reply to a customer in a specific chat. This is how you actually communicate with your users.
Set up in minutes
One URL. Then ask Chatwoot to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Chatwoot from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Chatwoot, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Chatwoot for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Chatwoot URL.
- Step 03
Save and start
Save the connection and enable Chatwoot in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"chatwoot": {
"url": "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Chatwoot
Open Agent mode in chat and ask: "Using Chatwoot, help me...". 8 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"chatwoot": {
"url": "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Chatwoot
Ask Copilot: "Using Chatwoot, help me...". 8 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"chatwoot": {
"url": "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Chatwoot
Open Cascade and ask: "Using Chatwoot, help me...". 8 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"chatwoot": {
"url": "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Chatwoot
Ask Cline: "Using Chatwoot, help me...". 8 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add chatwoot --transport http "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Chatwoot
Ask Claude: "Using Chatwoot, show me...". 8 tools are ready
Where the request belongs
Work Chatwoot can move forward.
This is for support leads who are tired of their team getting buried in messages across five different apps. It's for anyone who needs to stay on top of customer needs without the constant tab-switching.
Support Manager
Reviews team performance and chat history to spot trends in customer complaints.
Customer Success Rep
Handles incoming inquiries and updates contact profiles during live chats.
Small Business Owner
Manages multiple social media and web inquiries from a single interface.
Support Developer
Automates the flow of messages and syncs contact data between systems.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Crisp
Chat with website visitors in real time, manage support conversations, and build a knowledge base that reduces ticket volume.
Dixa
Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.
HelpCrunch
Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.
Bring your own AI
Change the model, client or framework. Keep Chatwoot connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Chatwoot.
The practical details behind the request, access and result.
Can I use Chatwoot MCP to reply to customers on WhatsApp?
Yes, this Connector lets your AI agent send messages directly to customers on WhatsApp, Facebook, and other integrated channels.
How does Chatwoot MCP help with customer history?
It allows your agent to pull up the full history of past interactions for any specific customer, so you have all the context you need before replying.
Can I see which support agents are online using Chatwoot MCP?
Yes, you can ask your agent to list all support agents and see their real-time availability status.
Does Chatwoot MCP work with my web widget?
It does. You can use it to monitor and manage messages coming in from your web widgets as well as social media channels.
How many conversations can I see with Chatwoot MCP?
You can list and retrieve details for all active and resolved conversations in your account to keep your workspace organized.
Is Chatwoot MCP good for small businesses?
It's great for small businesses that need to manage multiple customer channels without hiring a large team to monitor every app.
Can I reply to a WhatsApp message through the agent?
Yes! Use the send_chat_message capability with the conversation ID. As long as your WhatsApp inbox is connected to Chatwoot, the agent will deliver your reply.
How do I see the full history of a chat?
Use the get_chat_history capability with the unique conversation ID. Your agent will fetch all previous messages, allowing you to review the entire interaction.
Where do I find my Chatwoot Access Token?
Log in to Chatwoot, click on your profile avatar in the bottom left, and select 'Profile Settings'. Scroll to the bottom to find your personal 'Access Token'.
One connection away
Give your agent a direct line to Chatwoot.
Connect Chatwoot once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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