Polaria Connector for AI agents.
8 live capabilities
Manage customer support conversations and FAQ retrieval in your workspace.
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Why people use Polaria
Polaria for Automated Customer Support Responses
Polaria lets your agent do all of that in one go. Your AI can read the FAQ, draft the reply, and update the contact record in your workspace. You get a faster response time and a cleaner database without any extra clicks.
What Vinkius changes
Your AI gets a direct line to your support data so you can stop copy-pasting between windows.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 6,100+ Connectors
- Real-world use case 01
Handling refund policy questions
A customer asks about a refund.
- Real-world use case 02
Onboarding new users
A new user joins a chat.
- Real-world use case 03
Summarizing the support queue
A busy manager wants a status report.
Complete set · 8capabilities
The complete Polaria capability set.
These are the exact actions your AI can choose when you ask it to work with Polaria.
01—04
4 capabilities in this set.
Part of 8 available through Polaria.
- 01 Capability
Add chat message
Sends a reply back to a customer. Use this to let your agent join a live conversation.
- 02 Capability
Get conversation
Pulls the full history of a specific chat. Your agent can use this to see what happened previously.
- 03 Capability
List faqs
Pulls a list of all help articles from Polaria. This lets your agent find the right answer quickly.
- 04 Capability
Create contact
Adds a new person to your database. It makes it easy to log new leads or users as they chat in.
05—08
4 capabilities in this set.
Part of 8 available through Polaria.
- 05 Capability
Get contact
Grabs the specific details for one user. It helps your agent personalize the conversation.
- 06 Capability
List contacts
Shows every person in your customer database. It's the best way to see who you're currently helping.
- 07 Capability
List conversations
Shows all active and past chats. Use this to keep an eye on your current support queue.
- 08 Capability
List widgets
Shows the different chat widgets you have active. It helps you understand how customers are reaching out.
Set up in minutes
One URL. Then ask Polaria to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Polaria from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Polaria, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Polaria for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Polaria URL.
- Step 03
Save and start
Save the connection and enable Polaria in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"polaria": {
"url": "https://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Polaria
Open Agent mode in chat and ask: "Using Polaria, help me...". 8 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"polaria": {
"url": "https://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Polaria
Ask Copilot: "Using Polaria, help me...". 8 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"polaria": {
"url": "https://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Polaria
Open Cascade and ask: "Using Polaria, help me...". 8 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"polaria": {
"url": "https://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Polaria
Ask Cline: "Using Polaria, help me...". 8 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add polaria --transport http "https://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Polaria
Ask Claude: "Using Polaria, show me...". 8 tools are ready
Where the request belongs
Work Polaria can move forward.
This is for support leads who are tired of their team getting bogged down by repetitive queries. It's for the person who wants to scale support without hiring more people to handle manual data entry.
Customer Success Manager
Handling high-volume inquiries and keeping CRM data clean without manual updates.
Support Agent
Responding to live chats and pulling up help docs quickly during a shift.
Community Manager
Managing user profiles and resolving public-facing queries in a centralized way.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsDixa
Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.
Gorgias
Manage your customer support tickets, messages, and user profiles via AI.
Chatwoot
Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.
MeiQia
Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.
Bright Pattern
Orchestrate your contact center via Bright Pattern. manage users, track interactions, and monitor real-time stats directly from any AI agent.
Help Scout
Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.
Bring your own AI
Change the model, client or framework. Keep Polaria connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Polaria.
The practical details behind the request, access and result.
How does the Polaria MCP help my support team?
It lets your AI client handle the heavy lifting of looking up help articles and updating customer info. Your team spends less time on data entry and more time solving problems.
Can my agent actually send messages to customers?
Yes, it can use the add_chat_message capability to send replies directly to live conversations in your Polaria dashboard.
Will this help me keep my CRM organized?
Absolutely. It can create new contacts and update details automatically so your data stays current and accurate.
Can it read my existing help articles?
Yes, it uses list_faqs to pull the correct information from your Polaria knowledge base so your agent always gives accurate answers.
Is this for live chat or email?
It's designed for live chat conversations and customer support interactions within Polaria.
How do I get started with Polaria and my AI?
You just need to create an app in the Polaria marketplace to get your key, then connect it via Vinkius to start using it.
Where do I find my Secret Key?
Log in to Polaria, go to Settings > Marketplace > Create my own app, create a new application, and show the 'Secret Key' in the authorized applications section.
What is the Base URL for the API?
The Polaria REST API v2 base URL is: https://polaria.ai/rest/v2/
Can I modify existing conversations?
Yes, you can add replies and change the status of existing conversations directly using the Polaria MCP.
One connection away
Give your agent a direct line to Polaria.
Connect Polaria once. Keep it beside 6,100+ managed Connectors when the next task needs more.
Explore every Connector No credit card required · Free tier available