Help Scout Connector for AI agents.
12 live capabilities
Manage customer support tickets and help desk workflows from your AI client.
Waiting for input…
Why people use Help Scout
Help Scout for Automating Help Desk Ticket Management
This Connector lets your AI agent do that work for you. You can ask your agent to pull up a customer's profile, summarize their last three interactions, and update the ticket status to pending in one go. You get a hands-off way to manage your support queue.
What Vinkius changes
Your AI becomes a hands-on support coordinator that manages your help desk in real-time.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Finding past refund details
A customer asks for a refund on an old order.
- Real-world use case 02
Logging technical bugs privately
An agent needs to tell the engineering team about a bug.
- Real-world use case 03
Monitoring team capacity
A support lead needs to check if the team is overwhelmed.
Complete set · 12capabilities
The complete Help Scout capability set.
These are the exact actions your AI can choose when you ask it to work with Help Scout.
01—04
4 capabilities in this set.
Part of 12 available through Help Scout.
- 01 Capability
Get conversation
Get full details for a specific thread. Use this to see the complete transcript of a single issue.
- 02 Capability
List conversations
Get a list of all support tickets. Use this to monitor incoming customer queries quickly.
- 03 Capability
List mailboxes
View all your configured support mailboxes. Check which inboxes are active and where messages are landing.
- 04 Capability
List tags
See all available tags. Use these to categorize conversations and organize your help desk.
05—08
4 capabilities in this set.
Part of 12 available through Help Scout.
- 05 Capability
List customer ratings
See recent customer satisfaction ratings. Use this to track the health of your support operations.
- 06 Capability
List staff users
See all support agents in your account. Use this to check who is on the team.
- 07 Capability
Update convo status
Change a conversation status. Move tickets between active, pending, and closed states.
- 08 Capability
Create convo note
Add a private internal note. Share updates with your team without the customer seeing them.
09—12
4 capabilities in this set.
Part of 12 available through Help Scout.
- 09 Capability
Get customer
Get a detailed customer profile. Access historical interactions and account details in one go.
- 10 Capability
List customers
See every customer in your help desk. This helps you find specific profiles for personalized service.
- 11 Capability
List workflows
View your automated support workflows. See exactly how your help desk automates tasks.
- 12 Capability
Search conversations
Search your entire conversation history. Find specific answers or past issues using a query.
Set up in minutes
One URL. Then ask Help Scout to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Help Scout from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Help Scout, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Help Scout for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Help Scout URL.
- Step 03
Save and start
Save the connection and enable Help Scout in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"help-scout": {
"url": "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Help Scout
Open Agent mode in chat and ask: "Using Help Scout, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"help-scout": {
"url": "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Help Scout
Ask Copilot: "Using Help Scout, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"help-scout": {
"url": "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Help Scout
Open Cascade and ask: "Using Help Scout, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"help-scout": {
"url": "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Help Scout
Ask Cline: "Using Help Scout, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add help-scout --transport http "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Help Scout
Ask Claude: "Using Help Scout, show me...". 12 tools are ready
Where the request belongs
Work Help Scout can move forward.
This is for support managers tired of manual ticket routing and customer success leads who need to see a customer's full history in seconds.
Support Manager
Monitors agent workloads and summarizes active threads to prioritize the day's most urgent tickets.
Customer Success Lead
Checks client history and adds internal notes during high-stakes follow-ups to keep the team aligned.
Ops Leader
Audits mailboxes and satisfaction ratings to ensure the help desk is running smoothly and meeting targets.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsGorgias
Manage your customer support tickets, messages, and user profiles via AI.
Chatwoot
Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.
Reamaze
Automate customer support and helpdesk workflows via Reamaze. manage help articles, channels, and contacts directly from any AI agent.
HelpCrunch
Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.
Aidbase
Deploy AI-powered customer support chatbots, manage knowledge bases, and resolve tickets faster with intelligent automation.
Helpshift
Automate mobile and web support via Helpshift. manage issues, FAQs, and user profiles directly from any AI agent.
Bring your own AI
Change the model, client or framework. Keep Help Scout connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Help Scout.
The practical details behind the request, access and result.
Can I use the Help Scout MCP to send emails to my customers?
No, this Connector is for managing your help desk. It lets your agent update statuses and notes within Help Scout, but it doesn't send new outgoing emails.
Does the Help Scout MCP work with my existing account?
Yes, it connects directly to your current help desk using your OAuth token, so all your existing customers and conversations are accessible.
Can my AI agent see my private team notes with the Help Scout MCP?
Yes, your agent can read and create internal notes using the note capability, which keeps your internal team communication private from the customer.
How do I find a specific customer's history using the Help Scout MCP?
You can just ask your agent to search for a customer by name or email. It will use the search capabilities to find their profile and previous interactions.
Can I use the Help Scout MCP to track my team's performance?
Yes, you can ask your agent to list recent customer ratings or check the status of active conversations to see how the team is handling the queue.
What happens to my data when I connect the Help Scout MCP?
Your AI client interacts with Help Scout through the Connector. Your data stays within the Help Scout ecosystem and is accessed only when you ask your agent to perform an action.
How do I get my Help Scout Access Token?
You can generate an OAuth2 Access Token by creating an application in the Help Scout Developer Portal (developer.helpscout.com). Alternatively, if you are using a personal script, you can use the Client Credentials flow to obtain a token.
Can I add internal notes to conversations?
Yes! Use the create_convo_note capability. You must provide the conversation_id and the text of your note. This allows you to collaborate with your team without the customer seeing the message.
How do I change the status of a support thread?
Use the update_convo_status capability. Provide the conversation ID and the new status (active, pending, or closed). This helps you keep your mailbox organized.
Is the integration secure for managing support data?
Absolutely. The integration uses industry-standard OAuth 2.0 Bearer tokens over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.
One connection away
Give your agent a direct line to Help Scout.
Connect Help Scout once. Keep it beside 5,900+ managed Connectors when the next task needs more.
Explore every Connector No credit card required · Free tier available