How to Use the Dixa MCP in Windsurf

Q: Can Windsurf resolve Dixa tickets automatically?

Yes. You can instruct Cascade to run resolveconversation once a ticket meets your predefined criteria. It handles the cleanup so you can focus on the next open issue.

Q: Does the Dixa MCP Server work with Windsurf for team management?

It does. You can query listsupportagents and listsupportteams to get a clear view of your current roster. This helps you distribute work based on who is actually online.

Use the Dixa MCP Server in Windsurf to route tickets and manage agent assignments without leaving your IDE's context.

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Connect Dixa MCP to Windsurf

Create your Vinkius account to connect Dixa to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Dixa with Windsurf

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Automate ticket routing with Windsurf

Cascade reads your open tickets and maps them to the right team. It uses `list_conversations` to find urgent queries and `assign_to_self` to claim them instantly. Your agent handles the heavy lifting by checking `list_support_teams` to ensure the correct department handles the request. It turns a manual triage process into a single autonomous action.

Manage customer profiles directly

Pull customer data into your workspace without switching tabs. Use `get_conversation_details` to read history and `create_customer_profile` to update records as you talk. It keeps your data clean by surfacing `list_end_users` info immediately. You see the full context of every support interaction right inside your editor.

Monitor Dixa health in real-time

Check if your integration is running smoothly using `get_connection_status`. If you need to debug events, run `list_active_webhooks` to see exactly what is configured. This keeps your support pipeline stable. You catch issues before they impact your response times by monitoring these endpoints directly from the MCP panel.

Setup guide

Set up Dixa MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Dixa MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Dixa payment history." If connected, Cascade will call the Dixa tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "dixa-alternative-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Dixa. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Dixa MCP in Windsurf

Open your MCP settings and add the server configuration. Once you refresh the panel, Windsurf will detect the tools and make them available to Cascade.

Yes. You can instruct Cascade to run `resolve_conversation` once a ticket meets your predefined criteria. It handles the cleanup so you can focus on the next open issue.

It does. You can query `list_support_agents` and `list_support_teams` to get a clear view of your current roster. This helps you distribute work based on who is actually online.

The server only touches your support metadata, such as ticket IDs, agent names, and customer profiles. No sensitive credentials are stored locally, as all traffic is routed through your authorized token.

Your conversation history remains strictly within your authenticated session. The server only fetches what you request using the tools, and Vinkius ensures the connection remains ephemeral and secure.

Use it with your favorite AI tools

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