How do I get a Dixa API Token?

Log in to your Dixa account as an administrator, navigate to **Settings > Integrations > API Tokens**, and click **Create Token**. Note that you may need a specific plan for API access.

Can the agent reply to customers?

This integration currently focuses on listing and auditing conversations, agents, and queues. Sending replies to customers should be managed via the Dixa agent interface.

Does the integration show real-time agent presence?

Yes, you can use the list_service_agents or quick_agent_presence_audit tools to see the current presence status of your support team.

Dixa MCP Server for AutoGen 10 tools — connect in under 2 minutes

Name: Dixa
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Dixa as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="dixa_agent",
            tools=tools,
            system_message=(
                "You help users with Dixa. "
                "10 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Dixa MCP Server

Integrate Dixa, the customer friendship platform, directly into your AI workflow. Manage your multi-channel support conversations, monitor agent presence and performance, track service queues, and oversee your support teams using natural language.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Dixa tools. Connect 10 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Conversation Oversight — List and retrieve detailed information for all customer conversations and their current processing status.
Agent Intelligence — Monitor real-time agent presence, profile details, and team assignments across your organization.
Queue Monitoring — Track active service queues and routing settings to ensure efficient support delivery.
Team Management — List all support teams and identify members assigned to specific organizational units.

The Dixa MCP Server exposes 10 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Dixa to AutoGen via MCP

Follow these steps to integrate the Dixa MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 10 tools from Dixa automatically

Why Use AutoGen with the Dixa MCP Server

AutoGen provides unique advantages when paired with Dixa through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Dixa tools to solve complex tasks

Role-based architecture lets you assign Dixa tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Dixa tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Dixa tool responses in an isolated environment

Dixa + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Dixa MCP Server delivers measurable value.

Collaborative analysis: one agent queries Dixa while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Dixa, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Dixa data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Dixa responses in a sandboxed execution environment

Dixa MCP Tools for AutoGen (10)

These 10 tools become available when you connect Dixa to AutoGen via MCP:

get_agent_profile

Get full profile and performance data for a specific agent

get_conversation_details

Get detailed information for a specific customer conversation

get_service_account_metadata

Retrieve metadata and usage limits for your Dixa account

list_customer_conversations

List all customer service conversations in your Dixa account

list_open_support_tickets

Identify conversations that are currently in an "Open" or "Unassigned" status

list_service_agents

List all support agents registered in your Dixa organization

list_service_queues

List all active service queues configured in Dixa

list_support_teams

List all configured support teams and their members

quick_agent_presence_audit

Retrieve a high-level summary of active agent presence statuses

search_conversations_by_subject

Search for conversations using a keyword in the subject

Example Prompts for Dixa in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Dixa immediately.

"List all open support conversations."

"Show me the details for conversation '12345'."

"Who is currently available in the 'Sales' team?"

Troubleshooting Dixa MCP Server with AutoGen

Common issues when connecting Dixa to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Dixa + AutoGen FAQ

Common questions about integrating Dixa MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Dixa tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.