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Dixa MCP Server

Name: Dixa
Availability: InStock
Author: Vinkius

dixa.com

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Equip your AI agent to manage customer conversations, track agents, and monitor support queues via the Dixa API.

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What is the Dixa MCP Server?

The Dixa MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Dixa via 10 tools. Equip your AI agent to manage customer conversations, track agents, and monitor support queues via the Dixa API. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (10)

get_agent_profileget_conversation_detailsget_service_account_metadatalist_customer_conversationslist_open_support_ticketslist_service_agentslist_service_queueslist_support_teamsquick_agent_presence_auditsearch_conversations_by_subject

Tools for your AI Agents to operate Dixa

Ask your AI agent "List all open support conversations." and get the answer without opening a single dashboard. With 10 tools connected to real Dixa data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

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Dixa MCP Server capabilities

10 tools

get_agent_profile

Get full profile and performance data for a specific agent

get_conversation_details

Get detailed information for a specific customer conversation

get_service_account_metadata

Retrieve metadata and usage limits for your Dixa account

list_customer_conversations

List all customer service conversations in your Dixa account

list_open_support_tickets

Identify conversations that are currently in an "Open" or "Unassigned" status

list_service_agents

List all support agents registered in your Dixa organization

list_service_queues

List all active service queues configured in Dixa

list_support_teams

List all configured support teams and their members

quick_agent_presence_audit

Retrieve a high-level summary of active agent presence statuses

search_conversations_by_subject

Search for conversations using a keyword in the subject

What the Dixa MCP Server unlocks

Integrate Dixa, the customer friendship platform, directly into your AI workflow. Manage your multi-channel support conversations, monitor agent presence and performance, track service queues, and oversee your support teams using natural language.

What you can do

Conversation Oversight — List and retrieve detailed information for all customer conversations and their current processing status.
Agent Intelligence — Monitor real-time agent presence, profile details, and team assignments across your organization.
Queue Monitoring — Track active service queues and routing settings to ensure efficient support delivery.
Team Management — List all support teams and identify members assigned to specific organizational units.

How it works

1. Connect the Dixa integration to your AI assistant.
2. Authorize using your Dixa API Token (found in your organization settings).
3. Orchestrate your customer service and support operations through intuitive conversation.

Who is this for?

Support Managers — Quickly check queue volumes and agent availability on the go.
Customer Success Leads — Research conversation history and agent performance via chat.
Operations Teams — Monitor support team structures and organizational metadata instantly.

Frequently asked questions about the Dixa MCP Server

How do I get a Dixa API Token?

Log in to your Dixa account as an administrator, navigate to Settings > Integrations > API Tokens, and click Create Token. Note that you may need a specific plan for API access.

Can the agent reply to customers?

This integration currently focuses on listing and auditing conversations, agents, and queues. Sending replies to customers should be managed via the Dixa agent interface.