How do I get a Dixa API Token?

Log in to your Dixa account as an administrator, navigate to **Settings > Integrations > API Tokens**, and click **Create Token**. Note that you may need a specific plan for API access.

Can the agent reply to customers?

This integration currently focuses on listing and auditing conversations, agents, and queues. Sending replies to customers should be managed via the Dixa agent interface.

Does the integration show real-time agent presence?

Yes, you can use the list_service_agents or quick_agent_presence_audit tools to see the current presence status of your support team.

Dixa MCP Server for OpenAI Agents SDK 10 tools — connect in under 2 minutes

Name: Dixa
Availability: InStock
Author: Vinkius

openai.github.io/openai-agents-python/mcp

Built by Vinkius GDPR 10 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Dixa through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="Dixa Assistant",
            instructions=(
                "You help users interact with Dixa. "
                "You have access to 10 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from Dixa"
        )
        print(result.final_output)

asyncio.run(main())

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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Dixa MCP Server

Integrate Dixa, the customer friendship platform, directly into your AI workflow. Manage your multi-channel support conversations, monitor agent presence and performance, track service queues, and oversee your support teams using natural language.

The OpenAI Agents SDK auto-discovers all 10 tools from Dixa through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Dixa, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

What you can do

Conversation Oversight — List and retrieve detailed information for all customer conversations and their current processing status.
Agent Intelligence — Monitor real-time agent presence, profile details, and team assignments across your organization.
Queue Monitoring — Track active service queues and routing settings to ensure efficient support delivery.
Team Management — List all support teams and identify members assigned to specific organizational units.

The Dixa MCP Server exposes 10 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Dixa to OpenAI Agents SDK via MCP

Follow these steps to integrate the Dixa MCP Server with OpenAI Agents SDK.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 10 tools from Dixa

Why Use OpenAI Agents SDK with the Dixa MCP Server

OpenAI Agents SDK provides unique advantages when paired with Dixa through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

Dixa + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the Dixa MCP Server delivers measurable value.

Automated workflows: build agents that query Dixa, process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries Dixa, another analyzes results, a third generates reports

Data enrichment pipelines: stream data through Dixa tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query Dixa to resolve tickets, look up records, and update statuses without human intervention

Dixa MCP Tools for OpenAI Agents SDK (10)

These 10 tools become available when you connect Dixa to OpenAI Agents SDK via MCP:

get_agent_profile

Get full profile and performance data for a specific agent

get_conversation_details

Get detailed information for a specific customer conversation

get_service_account_metadata

Retrieve metadata and usage limits for your Dixa account

list_customer_conversations

List all customer service conversations in your Dixa account

list_open_support_tickets

Identify conversations that are currently in an "Open" or "Unassigned" status

list_service_agents

List all support agents registered in your Dixa organization

list_service_queues

List all active service queues configured in Dixa

list_support_teams

List all configured support teams and their members

quick_agent_presence_audit

Retrieve a high-level summary of active agent presence statuses

search_conversations_by_subject

Search for conversations using a keyword in the subject

Example Prompts for Dixa in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Dixa immediately.

"List all open support conversations."

"Show me the details for conversation '12345'."

"Who is currently available in the 'Sales' team?"

Troubleshooting Dixa MCP Server with OpenAI Agents SDK

Common issues when connecting Dixa to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

Dixa + OpenAI Agents SDK FAQ

Common questions about integrating Dixa MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.