How do I find my HelpCrunch API Key?

Log in to your HelpCrunch dashboard, navigate to **Settings > Developers > Public API**. You will be able to generate and copy your unique Bearer token from there.

Can I reassign a chat to another team member?

Yes! Use the `update_chat_assignee` tool. You must provide the `chat_id` and the numeric `assignee_id` of the team member you wish to assign the conversation to.

How can I filter chats by status?

Use the `search_chats` tool and provide a JSON filter string. For example, to find open chats, pass `{"status": "open"}` in the `filter_json` parameter.

Is it possible to tag customers through this integration?

Yes, you can use the `add_customer_tag` tool. Provide the `customer_id` and the name of the tag you want to add to their profile.

HelpCrunch MCP Server for AutoGen 11 tools — connect in under 2 minutes

Name: HelpCrunch
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 11 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add HelpCrunch as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

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ASK AI ABOUT THIS MCP SERVER

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Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="helpcrunch_agent",
            tools=tools,
            system_message=(
                "You help users with HelpCrunch. "
                "11 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About HelpCrunch MCP Server

Connect your HelpCrunch account to any AI agent and take full control of your customer communication and support workflows through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use HelpCrunch tools. Connect 11 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Chat Oversight — List all active and past conversations, retrieve full transcripts, and monitor response times.
Customer Management — Access detailed customer profiles, add descriptive tags, and track user interaction history.
Team Coordination — Reassign chats to specific team members or departments to ensure the right person handles every query.
Proactive Support — Search through chats using complex filters to identify trends or urgent customer issues.
Workflow Automation — Update chat statuses (closed, open, snoozed) directly from the chat interface.
Operational Efficiency — List support departments and monitor the overall health of your customer service operations.

The HelpCrunch MCP Server exposes 11 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect HelpCrunch to AutoGen via MCP

Follow these steps to integrate the HelpCrunch MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 11 tools from HelpCrunch automatically

Why Use AutoGen with the HelpCrunch MCP Server

AutoGen provides unique advantages when paired with HelpCrunch through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use HelpCrunch tools to solve complex tasks

Role-based architecture lets you assign HelpCrunch tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive HelpCrunch tool calls

Code execution sandbox: AutoGen agents can write and run code that processes HelpCrunch tool responses in an isolated environment

HelpCrunch + AutoGen Use Cases

Practical scenarios where AutoGen combined with the HelpCrunch MCP Server delivers measurable value.

Collaborative analysis: one agent queries HelpCrunch while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from HelpCrunch, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using HelpCrunch data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process HelpCrunch responses in a sandboxed execution environment

HelpCrunch MCP Tools for AutoGen (11)

These 11 tools become available when you connect HelpCrunch to AutoGen via MCP:

add_customer_tag

Add a label/tag to a customer profile

get_chat_details

Get detailed information about a specific chat

get_customer_details

Get detailed profile information for a specific customer

list_chat_messages

Useful for understanding context or historical interactions. List all messages within a specific chat

list_chats

Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch

list_customers

List all customers (contacts) in HelpCrunch

list_departments

List all support departments

search_chats

Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters

send_message

Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat

update_chat_assignee

Assign a chat to a specific team member

update_chat_status

Update the status of a chat (e.g., closed, open)

Example Prompts for HelpCrunch in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with HelpCrunch immediately.

"List all open chats and show the last message for each."

"Search for all chats from the customer with email 'john.doe@example.com'."

"Tag customer ID 5592 with 'VIP' and 'Priority Support'."

Troubleshooting HelpCrunch MCP Server with AutoGen

Common issues when connecting HelpCrunch to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

HelpCrunch + AutoGen FAQ

Common questions about integrating HelpCrunch MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call HelpCrunch tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.