How do I find my HelpCrunch API Key?

Log in to your HelpCrunch dashboard, navigate to **Settings > Developers > Public API**. You will be able to generate and copy your unique Bearer token from there.

Can I reassign a chat to another team member?

Yes! Use the `update_chat_assignee` tool. You must provide the `chat_id` and the numeric `assignee_id` of the team member you wish to assign the conversation to.

How can I filter chats by status?

Use the `search_chats` tool and provide a JSON filter string. For example, to find open chats, pass `{"status": "open"}` in the `filter_json` parameter.

Is it possible to tag customers through this integration?

Yes, you can use the `add_customer_tag` tool. Provide the `customer_id` and the name of the tag you want to add to their profile.

HelpCrunch MCP Server for Cline 11 tools — connect in under 2 minutes

Name: HelpCrunch
Availability: InStock
Author: Vinkius

cline.bot/docs/mcp

Built by Vinkius GDPR 11 Tools IDE

Cline is an autonomous AI coding agent inside VS Code that plans, executes, and iterates on tasks. Wire HelpCrunch through Vinkius and Cline gains direct access to every tool. from data retrieval to workflow automation. without leaving the terminal.

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Classic Setup·json

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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About HelpCrunch MCP Server

Connect your HelpCrunch account to any AI agent and take full control of your customer communication and support workflows through natural conversation.

Cline operates autonomously inside VS Code. it reads your codebase, plans a strategy, and executes multi-step tasks including HelpCrunch tool calls without waiting for prompts between steps. Connect 11 tools through Vinkius and Cline can fetch data, generate code, and commit changes in a single autonomous run.

What you can do

Chat Oversight — List all active and past conversations, retrieve full transcripts, and monitor response times.
Customer Management — Access detailed customer profiles, add descriptive tags, and track user interaction history.
Team Coordination — Reassign chats to specific team members or departments to ensure the right person handles every query.
Proactive Support — Search through chats using complex filters to identify trends or urgent customer issues.
Workflow Automation — Update chat statuses (closed, open, snoozed) directly from the chat interface.
Operational Efficiency — List support departments and monitor the overall health of your customer service operations.

The HelpCrunch MCP Server exposes 11 tools through the Vinkius. Connect it to Cline in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect HelpCrunch to Cline via MCP

Follow these steps to integrate the HelpCrunch MCP Server with Cline.

Open Cline MCP Settings

Click the MCP Servers icon in the Cline sidebar panel

Add remote server

Click "Add MCP Server" and paste the configuration above

Enable the server

Toggle the server switch to ON

Start using HelpCrunch

Ask Cline: "Using HelpCrunch, help me...". 11 tools available

Why Use Cline with the HelpCrunch MCP Server

Cline provides unique advantages when paired with HelpCrunch through the Model Context Protocol.

Cline operates autonomously. it reads your codebase, plans a strategy, and executes multi-step tasks including MCP tool calls without step-by-step prompts

Runs inside VS Code, so you get MCP tool access alongside your existing extensions, terminal, and version control in a single window

Cline can create, edit, and delete files based on MCP tool responses, enabling end-to-end automation from data retrieval to code generation

Transparent execution: every tool call and file change is shown in Cline's activity log for full visibility and approval before committing

HelpCrunch + Cline Use Cases

Practical scenarios where Cline combined with the HelpCrunch MCP Server delivers measurable value.

Autonomous feature building: tell Cline to fetch data from HelpCrunch and scaffold a complete module with types, handlers, and tests

Codebase refactoring: use HelpCrunch tools to validate live data while Cline restructures your code to match updated schemas

Automated testing: Cline fetches real responses from HelpCrunch and generates snapshot tests or mocks based on actual payloads

Incident response: query HelpCrunch for real-time status and let Cline generate hotfix patches based on the findings

HelpCrunch MCP Tools for Cline (11)

These 11 tools become available when you connect HelpCrunch to Cline via MCP:

add_customer_tag

Add a label/tag to a customer profile

get_chat_details

Get detailed information about a specific chat

get_customer_details

Get detailed profile information for a specific customer

list_chat_messages

Useful for understanding context or historical interactions. List all messages within a specific chat

list_chats

Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch

list_customers

List all customers (contacts) in HelpCrunch

list_departments

List all support departments

search_chats

Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters

send_message

Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat

update_chat_assignee

Assign a chat to a specific team member

update_chat_status

Update the status of a chat (e.g., closed, open)

Example Prompts for HelpCrunch in Cline

Ready-to-use prompts you can give your Cline agent to start working with HelpCrunch immediately.

"List all open chats and show the last message for each."

"Search for all chats from the customer with email 'john.doe@example.com'."

"Tag customer ID 5592 with 'VIP' and 'Priority Support'."

Troubleshooting HelpCrunch MCP Server with Cline

Common issues when connecting HelpCrunch to Cline through the Vinkius, and how to resolve them.

Server shows error in sidebar

Click the server name to see logs. Verify the URL and token are correct.

HelpCrunch + Cline FAQ

Common questions about integrating HelpCrunch MCP Server with Cline.

How does Cline connect to MCP servers?

Cline reads MCP server configurations from its settings panel in VS Code. Add the server URL and Cline discovers all available tools on initialization.