How do I find my HelpCrunch API Key?

Log in to your HelpCrunch dashboard, navigate to **Settings > Developers > Public API**. You will be able to generate and copy your unique Bearer token from there.

Can I reassign a chat to another team member?

Yes! Use the `update_chat_assignee` tool. You must provide the `chat_id` and the numeric `assignee_id` of the team member you wish to assign the conversation to.

How can I filter chats by status?

Use the `search_chats` tool and provide a JSON filter string. For example, to find open chats, pass `{"status": "open"}` in the `filter_json` parameter.

Is it possible to tag customers through this integration?

Yes, you can use the `add_customer_tag` tool. Provide the `customer_id` and the name of the tag you want to add to their profile.

HelpCrunch MCP Server for Cursor 11 tools — connect in under 2 minutes

Name: HelpCrunch
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 11 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

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The modern way to manage MCP Servers — no config files, no terminal commands. Install HelpCrunch and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About HelpCrunch MCP Server

Connect your HelpCrunch account to any AI agent and take full control of your customer communication and support workflows through natural conversation.

Cursor's Agent mode turns HelpCrunch into an in-editor superpower. Ask Cursor to generate code using live data from HelpCrunch and it fetches, processes, and writes — all in a single agentic loop. 11 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

Chat Oversight — List all active and past conversations, retrieve full transcripts, and monitor response times.
Customer Management — Access detailed customer profiles, add descriptive tags, and track user interaction history.
Team Coordination — Reassign chats to specific team members or departments to ensure the right person handles every query.
Proactive Support — Search through chats using complex filters to identify trends or urgent customer issues.
Workflow Automation — Update chat statuses (closed, open, snoozed) directly from the chat interface.
Operational Efficiency — List support departments and monitor the overall health of your customer service operations.

The HelpCrunch MCP Server exposes 11 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect HelpCrunch to Cursor via MCP

Follow these steps to integrate the HelpCrunch MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using HelpCrunch

Open Agent mode in chat and ask: "Using HelpCrunch, help me..." — 11 tools available

Why Use Cursor with the HelpCrunch MCP Server

Cursor AI Code Editor provides unique advantages when paired with HelpCrunch through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP — no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

HelpCrunch + Cursor Use Cases

Practical scenarios where Cursor combined with the HelpCrunch MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

HelpCrunch MCP Tools for Cursor (11)

These 11 tools become available when you connect HelpCrunch to Cursor via MCP:

add_customer_tag

Add a label/tag to a customer profile

get_chat_details

Get detailed information about a specific chat

get_customer_details

Get detailed profile information for a specific customer

list_chat_messages

Useful for understanding context or historical interactions. List all messages within a specific chat

list_chats

Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch

list_customers

List all customers (contacts) in HelpCrunch

list_departments

List all support departments

search_chats

Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters

send_message

Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat

update_chat_assignee

Assign a chat to a specific team member

update_chat_status

Update the status of a chat (e.g., closed, open)

Example Prompts for HelpCrunch in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with HelpCrunch immediately.

"List all open chats and show the last message for each."

"Search for all chats from the customer with email 'john.doe@example.com'."

"Tag customer ID 5592 with 'VIP' and 'Priority Support'."

Troubleshooting HelpCrunch MCP Server with Cursor

Common issues when connecting HelpCrunch to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

HelpCrunch + Cursor FAQ

Common questions about integrating HelpCrunch MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design — tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.