HelpCrunch MCP Server
Automate customer support via HelpCrunch — manage chats, customers, and team assignments directly from any AI agent.
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What is the HelpCrunch MCP Server?
The HelpCrunch MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to HelpCrunch via 11 tools. Automate customer support via HelpCrunch — manage chats, customers, and team assignments directly from any AI agent. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (11)
Tools for your AI Agents to operate HelpCrunch
Ask your AI agent "List all open chats and show the last message for each." and get the answer without opening a single dashboard. With 11 tools connected to real HelpCrunch data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →Vinkius works with every AI agent you already use
…and any MCP-compatible client
HelpCrunch MCP Server capabilities
11 toolsAdd a label/tag to a customer profile
Get detailed information about a specific chat
Get detailed profile information for a specific customer
Useful for understanding context or historical interactions. List all messages within a specific chat
Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch
List all customers (contacts) in HelpCrunch
List all support departments
Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters
Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat
Assign a chat to a specific team member
Update the status of a chat (e.g., closed, open)
What the HelpCrunch MCP Server unlocks
Connect your HelpCrunch account to any AI agent and take full control of your customer communication and support workflows through natural conversation.
What you can do
- Chat Oversight — List all active and past conversations, retrieve full transcripts, and monitor response times.
- Customer Management — Access detailed customer profiles, add descriptive tags, and track user interaction history.
- Team Coordination — Reassign chats to specific team members or departments to ensure the right person handles every query.
- Proactive Support — Search through chats using complex filters to identify trends or urgent customer issues.
- Workflow Automation — Update chat statuses (closed, open, snoozed) directly from the chat interface.
- Operational Efficiency — List support departments and monitor the overall health of your customer service operations.
How it works
1. Subscribe to this server
2. Enter your HelpCrunch API Key (found in Settings > Developers)
3. Start managing your customer support from Claude, Cursor, or any MCP-compatible client
No more jumping between multiple dashboard tabs. Your AI assistant acts as a dedicated Support Lead or Customer Success Manager.
Who is this for?
- Support Managers — instantly retrieve chat summaries and check team workloads without digging through reports.
- Customer Success Teams — check client history and add updates or tags during follow-ups.
- Sales Development Reps — monitor new inbound chats and qualify leads directly from the communication flow.
Frequently asked questions about the HelpCrunch MCP Server
How do I find my HelpCrunch API Key?
Log in to your HelpCrunch dashboard, navigate to Settings > Developers > Public API. You will be able to generate and copy your unique Bearer token from there.
Can I reassign a chat to another team member?
Yes! Use the update_chat_assignee tool. You must provide the chat_id and the numeric assignee_id of the team member you wish to assign the conversation to.
How can I filter chats by status?
Use the search_chats tool and provide a JSON filter string. For example, to find open chats, pass {"status": "open"} in the filter_json parameter.
Is it possible to tag customers through this integration?
Yes, you can use the add_customer_tag tool. Provide the customer_id and the name of the tag you want to add to their profile.
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Connect HelpCrunch with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Give your AI agents the power of HelpCrunch MCP Server
Production-grade HelpCrunch MCP Server. Verified, monitored, and maintained by Vinkius. Ready for your AI agents — connect and start using immediately.