Helpshift MCP Server
Automate mobile and web support via Helpshift — manage issues, FAQs, and user profiles directly from any AI agent.
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What is the Helpshift MCP Server?
The Helpshift MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Helpshift via 11 tools. Automate mobile and web support via Helpshift — manage issues, FAQs, and user profiles directly from any AI agent. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (11)
Tools for your AI Agents to operate Helpshift
Ask your AI agent "List all active issues and show their audit logs." and get the answer without opening a single dashboard. With 11 tools connected to real Helpshift data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →Vinkius works with every AI agent you already use
…and any MCP-compatible client
Helpshift MCP Server capabilities
11 toolsPass the message details as a JSON string in "body_json". Add a message to an existing issue
Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)
Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue
Check the status of a bulk profile operation
Retrieve the action history for a specific issue
Get detailed information about a specific issue
List FAQ categories/sections
List all published FAQ articles
Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift
List all applications registered in your Helpshift dashboard
Update the status of an issue (e.g., Resolved, Rejected)
What the Helpshift MCP Server unlocks
Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.
What you can do
- Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
- Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
- Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
- User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
- Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
- Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.
How it works
1. Subscribe to this server
2. Enter your Helpshift API Key and Domain
3. Start managing your support operations from Claude, Cursor, or any MCP-compatible client
No more manual exporting of issue logs. Your AI assistant acts as a dedicated Support Operations Lead or Mobile Support Specialist.
Who is this for?
- Support Managers — instantly retrieve issue transcripts and audit logs to understand complex cases.
- Mobile Product Teams — monitor incoming bug reports and user feedback from within the development flow.
- Customer Success Ops — automate the management of large user profile batches and identity syncs.
Frequently asked questions about the Helpshift MCP Server
How do I find my Helpshift API Key?
Log in to your Helpshift dashboard, go to Settings > API, and you will find your API Key listed there. This key is used as the username for Basic Authentication.
What is the 'Domain' in the setup?
The domain is the unique identifier for your Helpshift instance (e.g., if you access it at company.helpshift.com, your domain is company).
Can I see the history of actions taken on an issue?
Yes! Use the get_issue_audit_logs tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.
Is the integration secure for support data?
Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.
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Connect Helpshift with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Give your AI agents the power of Helpshift MCP Server
Production-grade Helpshift MCP Server. Verified, monitored, and maintained by Vinkius. Ready for your AI agents — connect and start using immediately.