How to Use the Helpshift MCP in VS Code Copilot

Q: Can I list Helpshift issues inside VS Code Copilot?

Yes. Run the listissues tool to view your current support volume. It is ideal for keeping track of high-priority tickets during a sprint.

Q: How do I perform bulk actions on Helpshift users in VS Code Copilot?

Use the bulkuseraction tool with your JSON-formatted payload. You can monitor the task status afterward using getbulktaskstatus.

Standardize team support workflows by running the Helpshift MCP Server in VS Code Copilot.

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Connect Helpshift MCP to VS Code Copilot

Create your Vinkius account to connect Helpshift to VS Code Copilot and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Helpshift with VS Code Copilot

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Shared support workflows for VS Code Copilot

Commit your server config to the repo so the whole team uses the same tools. Everyone can call `list_issues` to monitor the same support backlog. This keeps your entire engineering team on the same page regarding incoming customer reports.

Automated ticket resolution in VS Code Copilot

Close out resolved bugs by using `update_issue_status` within your Copilot Chat. It’s the fastest way to clear your queue after a fix is pushed. You can verify the status change immediately by calling `get_issue_details` again.

FAQ documentation access in VS Code Copilot

Get answers for your support team without leaving the IDE. The `list_faqs` tool lets you search for existing documentation to help resolve tickets faster. Use `list_faq_sections` to drill down into specific product areas when you need targeted info.

Setup guide

Set up Helpshift MCP in VS Code Copilot

Prerequisites

VS Code 1.99 or later with GitHub Copilot extension
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and run "MCP: Add Server". Select HTTP (Streamable) as the server type. VS Code will create .vscode/mcp.json in your workspace.
2

Add the Helpshift MCP

Paste the JSON snippet shown on the right into your .vscode/mcp.json. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Switch to Agent mode

Open Copilot Chat (Cmd+Shift+I / Ctrl+Shift+I) and switch to Agent mode using the dropdown. MCP tools are only available in Agent mode — they do not appear in Edit or Ask modes.
4

Verify the connection

In the Copilot Chat input, type # to list available tools. You should see the Helpshift tools listed. Try asking: "List my recent Helpshift transactions" and Copilot will invoke them automatically.

.vscode/mcp.json

{
  "mcpServers": {
    "helpshift-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Helpshift. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Helpshift MCP in VS Code Copilot

Add the server configuration to your .vscode/mcp.json file. Once committed to your repository, every developer has access to the same Helpshift toolset.

Yes. Run the `list_issues` tool to view your current support volume. It is ideal for keeping track of high-priority tickets during a sprint.

Yes. It follows standard MCP protocols which integrate with your existing IT-managed VS Code environment, fitting into your established security posture.

Use the `bulk_user_action` tool with your JSON-formatted payload. You can monitor the task status afterward using `get_bulk_task_status`.

The server handles ticket metadata, FAQ text, and user identifiers. These records are transmitted over encrypted channels directly to your authorized instance.

Use it with your favorite AI tools

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