How to Use the Helpshift MCP in Claude

Q: Can Claude Desktop search Helpshift FAQs directly?

Yes. Use the listfaqs tool to retrieve article content. It pulls the data straight from your dashboard so your answers are always current.

Q: How do I update an issue status from Claude Desktop?

Call updateissuestatus with the issue ID and the target status. The tool handles the API call to your Helpshift dashboard immediately.

Manage your support tickets and FAQ data directly inside the Claude Desktop app using the Helpshift MCP Server.

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Connect Helpshift MCP to Claude Desktop

Create your Vinkius account to connect Helpshift to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Helpshift with Claude Desktop

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Full issue lifecycle control in Claude Desktop

Stop switching tabs to check your support queue. You can call `list_issues` to pull live ticket data right into your chat, letting you spot urgent requests before they pile up. Updating ticket status is just as fast. Use `update_issue_status` to close or reject items without leaving your conversation.

Instant FAQ lookups for support agents

Need to verify a policy or troubleshooting step? Trigger `list_faqs` to grab the latest knowledge base articles instantly. You can also use `list_faq_sections` to browse through categories if you aren't sure where the specific answer lives.

Bulk user operations via Claude Desktop

Handle high-volume profile tasks without manual clicking. The `bulk_user_action` tool lets you push updates for multiple users in one shot. Track the progress of these jobs by calling `get_bulk_task_status` to make sure your requests finished correctly.

Setup guide

Set up Helpshift MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Helpshift MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Helpshift MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under helpshift-mcp.

json

{
  "mcpServers": {
    "helpshift-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Helpshift. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Helpshift MCP in Claude Desktop

Open your chat and use the hammer icon to select the Helpshift tools. Run `list_issues` to see your current support queue populated directly in the interface.

Yes. Use the `list_faqs` tool to retrieve article content. It pulls the data straight from your dashboard so your answers are always current.

Yes. The server operates over local stdio transport, meaning your data stays on your machine during the request. No external proxy handles your sensitive support records.

Call `update_issue_status` with the issue ID and the target status. The tool handles the API call to your Helpshift dashboard immediately.

The server accesses your issue records, FAQ articles, and user profile information. It only handles the specific data points required to execute the tools you invoke.

Use it with your favorite AI tools

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