How to Use the Helpshift MCP in Claude Code

Q: How do I add the Helpshift MCP Server to Claude Code?

Run the command claude mcp add --transport http helpshift-mcp -- in your terminal. This configures the integration in your /.claude.json file.

Q: How does Claude Code handle Helpshift app configurations?

The agent runs listregisteredapps to retrieve all application IDs linked to your dashboard. This allows you to specify the correct app ID when creating issues.

Q: Can I create new Helpshift tickets using Claude Code?

Yes, you can create tickets instantly. The agent uses createissue to submit new support cases using payload parameters you define in the terminal.

Run Helpshift support operations directly from your terminal using Claude Code and this MCP Server.

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Create your Vinkius account to connect Helpshift to Claude Code and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Helpshift with Claude Code

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Claude Code triages Helpshift issues from the CLI

Claude Code lets you monitor Helpshift support queues without leaving your terminal by running `list_issues` to grab recent tickets. The CLI agent filters them by priority and displays the details using `get_issue_details` directly in your shell. You can pipe this Helpshift output from Claude Code to other command-line utilities.

Update Helpshift tickets using this MCP Server

Claude Code updates Helpshift ticket statuses directly from command-line prompts, using `update_issue_status` to close resolved tickets. It eliminates the need to open a web browser to handle support tasks. Claude Code uses `add_issue_message` to send quick updates to Helpshift users without opening a web browser.

Run bulk actions and audit logs via Claude Code

Claude Code manages high-volume customer data updates from SSH sessions, triggering `bulk_user_action` to update user profiles in Helpshift. The agent tracks the operation with `get_bulk_task_status`. Claude Code fetches complete action histories using `get_issue_audit_logs` to debug customer disputes or track agent performance in Helpshift.

Setup guide

Set up Helpshift MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see helpshift-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Helpshift transactions." It will automatically discover and invoke the available Helpshift tools.

Terminal

claude mcp add --transport http helpshift-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Helpshift MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "helpshift-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Helpshift. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Helpshift MCP in Claude Code

Run the command `claude mcp add --transport http helpshift-mcp -- ` in your terminal. This configures the integration in your `~/.claude.json` file.

Yes, you can search all published articles. Claude Code uses `list_faqs` and `list_faq_sections` to find relevant support documentation directly from the command line.

The agent runs `list_registered_apps` to retrieve all application IDs linked to your dashboard. This allows you to specify the correct app ID when creating issues.

Yes, you can create tickets instantly. The agent uses `create_issue` to submit new support cases using payload parameters you define in the terminal.

Yes, all Helpshift ticket contents and user profile payloads are protected. The server runs inside a zero-trust V8 isolate, ensuring that your customer support data is never exposed or logged outside the secure execution environment.

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