How to Use the HubSpot Service Hub MCP in AutoGen

Q: How do AutoGen agents collaborate to update a HubSpot Service Hub ticket?

One agent uses hssearchtickets to find the target ticket and shares the details in the group chat. A second agent reviews the case and proposes an update. Once the group reaches consensus, the executing agent calls hsupdateticket to apply the changes.

Q: How do AutoGen agents find pipeline stage IDs in HubSpot Service Hub?

Your triage agent calls hsticketpipelines to retrieve the active pipelines and stage IDs. The agent shares this list in the conversation history so all other agents in the group know which stage IDs are valid before creating or updating tickets.

Q: What happens if an agent tries to update a ticket that does not exist?

The hsupdateticket tool returns an error message indicating the ticket was not found. In AutoGen, the executing agent reports this failure to the group, prompting the search agent to run hssearchtickets to find the correct ID.

Deploy AutoGen multi-agent teams to debate, route, and resolve HubSpot Service Hub tickets.

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Connect HubSpot Service Hub MCP to AutoGen

Create your Vinkius account to connect HubSpot Service Hub to AutoGen and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HubSpot Service Hub with AutoGen

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Let AutoGen agents debate ticket priorities

The `hs_create_ticket` tool allows your AutoGen agent team to generate new support cases with specific priorities and pipeline stages. Before creating a ticket, a triage agent and a customer success agent can debate the urgency based on the customer's history. Once the agents agree on whether the issue is high or low priority, they call the tool to log the ticket. This consensus-driven approach prevents false escalations and keeps your support queue organized without manual oversight.

Resolve bottlenecks using an MCP Server workflow

The `hs_tickets_by_status` tool lets your agent team audit your support queues to find stuck cases. A performance agent can query a specific stage ID, identify tickets that have been open too long, and present them to the coordinator agent. The coordinator then assigns another agent to use `hs_update_ticket` to escalate the priority or reassign the case. This multi-agent collaboration ensures that neglected tickets are addressed before they impact your service level agreements.

Analyze customer feedback through multi-agent debate

The `hs_list_feedback` tool retrieves survey names, scores, and customer comments for your agents to review. A sentiment analysis agent can flag low scores, while a product agent evaluates the specific complaints. The agents debate the root cause of the negative feedback and use `hs_search_tickets` to see if the customer has open issues. If they find an active case, they coordinate to update the ticket status, ensuring that unhappy customers get immediate attention.

Setup guide

Set up HubSpot Service Hub MCP in AutoGen

Prerequisites

Python 3.10+ installed
autogen-ext[mcp] package
Active Vinkius subscription with a valid endpoint token

1

Install AutoGen with MCP
Run pip install "autogen-ext[mcp]" autogen-agentchat. The MCP extension includes mcp_server_tools for stateless tool access.
2

Fetch tools from the MCP
Call mcp_server_tools(SseServerParams(url=...)) with your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Run your agent
Pass the tools to AssistantAgent and call agent.run(). The agent invokes HubSpot Service Hub tools and returns structured results.

agent.py

from autogen_ext.tools.mcp import SseServerParams, mcp_server_tools
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.models.openai import OpenAIChatCompletionClient

server_params = SseServerParams(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

tools = await mcp_server_tools(server_params)

agent = AssistantAgent(
    name="HubSpot Service Hub_assistant",
    model_client=OpenAIChatCompletionClient(model="gpt-4o"),
    tools=tools,
)

result = await agent.run("List recent HubSpot Service Hub data")
print(result.messages[-1].content)

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Prerequisites

Python 3.10+ installed
autogen-ext[mcp] + autogen-agentchat
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Same packages as above. McpWorkbench is ideal when your agent needs stateful sessions across multiple tool calls.
2

Use McpWorkbench as context manager
Wrap your agent in async with McpWorkbench(...) to maintain shared state and resources. The workbench manages the full MCP session lifecycle.
3

Run with workbench
Pass workbench=workbench to your agent. State is preserved across multiple tool calls within the same session.

agent.py

from autogen_ext.tools.mcp import McpWorkbench, SseServerParams
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.models.openai import OpenAIChatCompletionClient

server_params = SseServerParams(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

async with McpWorkbench(server_params) as workbench:
    agent = AssistantAgent(
        name="HubSpot Service Hub_assistant",
        model_client=OpenAIChatCompletionClient(model="gpt-4o"),
        workbench=workbench,
    )

    result = await agent.run("List recent HubSpot Service Hub data")
    print(result.messages[-1].content)

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by HubSpot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about HubSpot Service Hub MCP in AutoGen

One agent uses `hs_search_tickets` to find the target ticket and shares the details in the group chat. A second agent reviews the case and proposes an update. Once the group reaches consensus, the executing agent calls `hs_update_ticket` to apply the changes.

Yes, you configure the server endpoint in your AutoGen setup using the streamable HTTP parameters. This allows your agent group to access all six ticket and feedback tools over a secure connection. The schemas are automatically adapted for your agents to use.

Your triage agent calls `hs_ticket_pipelines` to retrieve the active pipelines and stage IDs. The agent shares this list in the conversation history so all other agents in the group know which stage IDs are valid before creating or updating tickets.

The `hs_update_ticket` tool returns an error message indicating the ticket was not found. In AutoGen, the executing agent reports this failure to the group, prompting the search agent to run `hs_search_tickets` to find the correct ID.

All API requests containing ticket text and customer ratings run through Vinkius's ephemeral, zero-trust sandbox. No data is cached or written to persistent storage on our platform. Your HubSpot API credentials are encrypted and only decrypted during active tool execution.

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