How to Use the HubSpot Service Hub MCP in Claude

Q: How do I see my current ticket pipelines in HubSpot Service Hub from Claude Desktop?

Run hsticketpipelines. It lists every stage and ID you need to organize your support queue effectively.

Q: Can I update a ticket status in HubSpot Service Hub via Claude Desktop?

You can. Use hsupdateticket to change the stage or priority as your work progresses. It keeps your CRM records current without manual entry.

Stop hunting through tabs. Use Claude Desktop to create, update, and track HubSpot Service Hub tickets directly from your chat window.

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Connect HubSpot Service Hub MCP to Claude Desktop

Create your Vinkius account to connect HubSpot Service Hub to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HubSpot Service Hub with Claude Desktop

Ask AI about this MCP

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Claude

Perplexity

Manage support workflows in Claude Desktop

Stop jumping between your browser and the CRM. You can use `hs_create_ticket` to log issues as they come up, or `hs_update_ticket` to push a case forward the second you have an answer. Everything stays in your chat history. You’ll see exactly what happened with a ticket without ever leaving your workspace.

Real-time queue analysis for Claude Desktop

Get a clear picture of your workload with `hs_tickets_by_status`. Check which cases are sitting in the queue and use `hs_ticket_pipelines` to see the current stage of every active request. Your agent pulls this data live. You get an accurate count of what needs attention right now, not a stale report from yesterday.

Review customer sentiment via Claude Desktop

Pull the latest feedback directly into your conversation using `hs_list_feedback`. See exactly what customers are saying about your support quality without needing a separate dashboard. This keeps your team focused on the details that matter. If a score drops, you’ll know immediately.

Setup guide

Set up HubSpot Service Hub MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The HubSpot Service Hub MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the HubSpot Service Hub MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under hubspot-service-hub-mcp.

json

{
  "mcpServers": {
    "hubspot-service-hub-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by HubSpot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about HubSpot Service Hub MCP in Claude Desktop

Yes. Just ask your agent to find it by keyword or subject using `hs_search_tickets`. It returns the status, priority, and pipeline info in seconds.

It does. You add the server configuration to your local config file, and the tools appear in your chat input once you restart.

Run `hs_ticket_pipelines`. It lists every stage and ID you need to organize your support queue effectively.

Your credentials and ticket metadata stay within your local environment. The connection is ephemeral, and only the data you explicitly request is retrieved.

You can. Use `hs_update_ticket` to change the stage or priority as your work progresses. It keeps your CRM records current without manual entry.

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