How to Use the HubSpot Service Hub MCP in Mastra AI

Q: How does Mastra-AI manage HubSpot Service Hub ticket state?

It uses hsupdateticket to shift records through your defined pipelines. You can chain this with other Mastra-AI tools to trigger follow-up actions.

Q: Can I see pipeline stages in Mastra-AI using this MCP Server?

You can. Calling hsticketpipelines provides the necessary IDs for your workflow logic. This ensures your agents always move tickets to valid stages.

Q: How do I analyze queue depth in HubSpot Service Hub with Mastra-AI?

Run hsticketsbystatus within your agent flow. It gives you the raw count and status of tickets, letting your agents decide which queue needs immediate help.

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Connect HubSpot Service Hub MCP to Mastra AI

Create your Vinkius account to connect HubSpot Service Hub to Mastra AI and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HubSpot Service Hub with Mastra AI

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Agent-driven ticket routing in Mastra-AI

Create complex logic flows that use `hs_create_ticket` to generate support cases based on incoming triggers. Mastra-AI manages the retries if the network blips. It keeps your CRM accurate. You get a clean audit trail of every ticket created by your autonomous agents.

Automated ticket triage for Mastra-AI

Let your agents use `hs_search_tickets` to categorize incoming requests before they reach a human. This cuts down on manual sorting time significantly. Your workflows become smarter. Agents can now prioritize work based on real-time CRM data rather than static queues.

Feedback-loop automation for Mastra-AI

Configure your agents to run `hs_list_feedback` periodically. It allows your Mastra-AI workflows to identify trends in customer satisfaction without human intervention. When scores drop, the agent can flag a ticket. It turns qualitative data into actionable tasks instantly.

Setup guide

Set up HubSpot Service Hub MCP in Mastra AI

Prerequisites

Node.js 18+ and a TypeScript project
@mastra/mcp + @mastra/core packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run npm install @mastra/mcp @mastra/core plus your preferred model provider (e.g. @ai-sdk/openai).
2

Configure the MCPClient
Create an MCPClient with your Vinkius endpoint as a URL object. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Discover and inject tools
Call mcpClient.listTools() and spread the result into your agent's tools object. All HubSpot Service Hub tools become native Mastra tools.
4

Run with any model
Swap openai("gpt-4o") for any AI SDK-compatible provider. Call agent.generate() and the agent routes tool calls through MCP automatically.

agent.ts

import { MCPClient } from "@mastra/mcp";
import { Agent } from "@mastra/core/agent";
import { openai } from "@ai-sdk/openai";

const mcpClient = new MCPClient({
  id: "hubspot-service-hub-mcp-client",
  servers: {
    "hubspot-service-hub-mcp": {
      url: new URL(
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
      ),
    },
  },
});

const agent = new Agent({
  name: "HubSpot Service Hub Agent",
  model: openai("gpt-4o"),
  instructions: "You have access to HubSpot Service Hub tools.",
  tools: {
    ...(await mcpClient.listTools()),
  },
});

const result = await agent.generate(
  "List recent HubSpot Service Hub transactions"
);
console.log(result.text);

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by HubSpot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about HubSpot Service Hub MCP in Mastra AI

It uses `hs_update_ticket` to shift records through your defined pipelines. You can chain this with other Mastra-AI tools to trigger follow-up actions.

You can. Calling `hs_ticket_pipelines` provides the necessary IDs for your workflow logic. This ensures your agents always move tickets to valid stages.

Run `hs_tickets_by_status` within your agent flow. It gives you the raw count and status of tickets, letting your agents decide which queue needs immediate help.

Your ticket information stays ephemeral within the Vinkius sandbox. No sensitive data is stored or logged outside of the specific operation you perform.

Mastra-AI provides built-in retry logic for your MCP calls. If an `hs_update_ticket` call fails, the framework handles the backoff according to your settings.

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