How to Use the HubSpot Service Hub MCP in Windsurf

Let Windsurf handle your support queues. Cascade reads ticket context, updates statuses, and creates new cases without leaving your editor.

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Connect HubSpot Service Hub MCP to Windsurf

Create your Vinkius account to connect HubSpot Service Hub to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HubSpot Service Hub with Windsurf

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Autonomous Triage via Windsurf

The `hs_tickets_by_status` tool pulls every open case from a specific pipeline stage directly into Windsurf. Cascade reads the list, identifies critical issues based on priority flags, and pulls the full case details. You do not need to prompt it for every step. It sees a backlog, checks the queue depth, and prepares the data for review. Once it understands the queue, the agent uses `hs_update_ticket` to advance cases that meet resolution criteria. It changes the priority, updates the subject line for clarity, and shifts the pipeline stage. You just watch the diffs apply while your support backlog shrinks automatically.

Map Pipelines and Create Cases

`hs_ticket_pipelines` fetches your exact support workflow stages and internal IDs. Windsurf maps these stages in memory to understand how tickets move from New to Closed. That stops invalid stage assignments from breaking your automated routing scripts. From there, Cascade triggers `hs_create_ticket` when it detects a bug in your codebase that requires a customer-facing advisory. It drafts the subject, writes the detailed description, assigns a HIGH priority, and places it in the correct pipeline stage. The agent handles the entire creation sequence.

Analyze Customer Sentiment

`hs_list_feedback` retrieves recent NPS, CSAT, and CES survey responses along with the raw customer comments. Windsurf processes this feedback to correlate recent code deployments with dips in customer satisfaction. It pulls the raw scores and reads the text. If a specific issue keeps appearing in the feedback, the agent runs `hs_search_tickets` to find related open support cases. It cross-references the survey complaints with active tickets, giving you a clear view of which bugs hurt user retention the most.

Setup guide

Set up HubSpot Service Hub MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the HubSpot Service Hub MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my HubSpot Service Hub payment history." If connected, Cascade will call the HubSpot Service Hub tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "hubspot-service-hub-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by HubSpot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about HubSpot Service Hub MCP in Windsurf

Open your MCP Servers UI in Windsurf under Settings, or edit the mcp_config.json file. Add your Vinkius endpoint URL. Cascade auto-discovers the ticket and pipeline tools immediately upon connection.

Yes. Cascade queries older cases using the search tool and evaluates their age. It then applies the update tool to shift them into your closed pipeline stage based on your specific criteria.

No. The server provides a pipeline listing tool. Your agent calls this first to retrieve the correct internal IDs and display orders before attempting to create or update any cases.

The Vinkius endpoint manages the underlying connection and returns standard HTTP 429 responses. Cascade reads this response and automatically pauses execution before retrying the ticket update.

Vinkius routes your requests through a V8 Isolate Sandbox. The server processes customer feedback scores, ticket subjects, and pipeline IDs in memory. Everything is ephemeral, meaning no support records exist on our infrastructure after the request finishes.

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