How to Use the Kustomer MCP in Claude Code

Q: How do I add Kustomer to Claude Code?

Run the claude mcp add command with the server URL. Verify the installation with claude mcp list.

Q: How do I run a Kustomer health check in Claude Code?

Call checkkustomerapistatus from your prompt. The response will show if the API is ready for your scripts.

Connect Claude Code to your terminal. Manage Kustomer queues and audit support data directly from the shell.

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Connect Kustomer MCP to Claude Code

Create your Vinkius account to connect Kustomer to Claude Code and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Kustomer with Claude Code

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Terminal-based Kustomer access

Run `list_kustomer_agents` or `list_support_conversations` directly in your CLI. It plugs right into your existing shell scripts for automated reporting. This is for engineers who want to stay in the terminal. No GUI overhead.

CI/CD support audit with Claude Code

Pipe the output of `list_support_queues` into your build process. Claude Code handles the API calls to verify queue status before your deployment. This prevents shipping features that don't address current support trends. It keeps your pipeline informed.

Automated conversation retrieval

Fetch specific ticket details using `get_conversation_details` inside your terminal session. Claude Code processes the response for your logs. It makes gathering context for a patch simple. You get the data without leaving your command line.

Setup guide

Set up Kustomer MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see kustomer-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Kustomer transactions." It will automatically discover and invoke the available Kustomer tools.

Terminal

claude mcp add --transport http kustomer-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

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Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Kustomer MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "kustomer-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Kustomer. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Kustomer MCP in Claude Code

Run the `claude mcp add` command with the server URL. Verify the installation with `claude mcp list`.

Yes. You can run a search against your Kustomer timeline from the terminal. The results output directly to your shell.

It is. You can list agents, queues, and messages using the provided tools. It's built for headless automation.

Call `check_kustomer_api_status` from your prompt. The response will show if the API is ready for your scripts.

The server operates with zero-trust security. Your sensitive customer conversation data and IDs are never logged or stored by the host.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

OpenAI Agents SDK sdk-python

Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript

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