FreshworksをChatGPT、Claude、Geminiに接続

• 01 / 03セールスパイプラインの案件を監査する方法
• 02 / 03セールスパイプラインの監査方法
• 03 / 03サポートチケットの監視方法

最速日

639ms

最遅日

989ms

14日間の傾向

遅延傾向+29%

Freshworks Connector

準備完了です。MCPクライアントを選択し、セットアップ手順に従ってください。

コネクタリンクhttps://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcpコピー

Claude Desktop

以下の手順で数秒で接続できます。

1. 1In Claude Desktop, open Settings → Connectors.
2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3. 3Click Add and start a new chat — Freshworks capabilities are ready to use.

設定 · claude_desktop_config.jsonコピー

{
  "mcpServers": {
    "freshworks-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
    }
  }
}

• Claude
• ChatGPT
• Cursor
• VS Code
• Windsurf
• Claude Code
• JetBrains
• Cline

各クライアントの手順ガイドはこちらです。 接続方法

Claude向けのガイド付きセットアップ？ FreshworksをClaudeや他のAIに設定する

このConnectorが対応するすべてのAIクライアントを見る ↑

• 01

  セールスマネージャー

  CRMの画面を操作することなく、案件の進捗や営業アカウントの状態をリアルタイムで監視できます。

• 02

  サポートチームリーダー

  自然言語での対話を通じて、チケットの量やエージェントグループの管理を迅速に行えます。

• 03

  カスタマーサクセス担当

  営業とサポートの両方の履歴を即座に照会し、顧客の問い合わせに迅速に対応できます。

• 04

  オペレーションチーム

  プラットフォーム全体の企業組織構造の監査や、連絡先レコードの検証を効率化できます。

• 01

  How do I connect my Freshworks account?

  You need your Freshworks Domain prefix and your API Key from your Profile Settings. Once you enter these in Vinkius, you can connect your AI client immediately.

• 02

  Which AI clients can I use with this MCP?

  You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

• 03

  Can I access both CRM and Helpdesk data?

  Yes, this MCP provides capabilities to manage both the sales CRM partition and the helpdesk partition.

• 04

  Do I need to host the MCP myself?

  No, Vinkius hosts and manages the MCP for you, so it is ready to use as soon as you connect.

• 05

  Can I see specific ticket details?

  Yes, you can use the get_ticket capability to retrieve full details for specific helpdesk tickets.

• 06

  Can my agent list both sales deals and support tickets via Freshworks?

  Yes. This server provides capabilities for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.

• 07

  How do I check the health of a specific sales account via chat?

  Use the 'list_accounts' capability to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.

• 08

  Can I audit agent groups and their queues through the agent?

  Absolutely. Use the 'list_groups' capability. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.

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