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Vinkius

FreeScout Connector for AI agents.

16 live capabilities

Manage your helpdesk and customer support tickets with natural language.

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AI Agent

Why people use FreeScout

FreeScout Helpdesk for Faster Customer Support

This Connector lets your agent do that work for you. You can ask your agent to find a conversation, summarize the thread, and draft a response in seconds. You get a workspace where the helpdesk actually responds to your commands.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

Your AI agent gets direct access to your helpdesk actions without the manual clicking.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Summarizing long threads

    An agent asks to view the history of a conversation to understand a complex bug.

  2. Real-world use case 02

    Batch updating status

    A manager asks to change the status of all conversations in the billing mailbox.

  3. Real-world use case 03

    Drafting replies

    A support person asks the agent to draft a reply based on a specific customer's history.

Complete set · 16capabilities

The complete FreeScout capability set.

These are the exact actions your AI can choose when you ask it to work with FreeScout.

Capability set01 / 04

01—04

4 capabilities in this set.

Part of 16 available through FreeScout.

  1. 01 Capability

    Delete conversation

    Remove a specific conversation from your records. This helps clean up your active ticket list.

  2. 02 Capability

    Get conversation

    Pull up the full details of a specific conversation. Use this to see the latest updates on a ticket.

  3. 03 Capability

    Get customer

    Fetch all information for a specific customer. This gives your agent the context it needs to help a user.

  4. 04 Capability

    Get mailbox

    Get the details for one of your specific mailboxes. This helps your agent understand how your inbox is structured.

Capability set02 / 04

05—08

4 capabilities in this set.

Part of 16 available through FreeScout.

  1. 05 Capability

    Get user

    Look up the details of a specific team member or agent. This is useful for checking internal permissions.

  2. 06 Capability

    List mailboxes

    See a list of all mailboxes in your FreeScout instance. Use this to find the right inbox for a specific request.

  3. 07 Capability

    List threads

    View every message thread within a specific conversation. This lets your agent see the full history of a ticket.

  4. 08 Capability

    Update conversation

    Change the status, assignee, or other details of a conversation. This helps you move tickets through your workflow.

Capability set03 / 04

09—12

4 capabilities in this set.

Part of 16 available through FreeScout.

  1. 09 Capability

    Update customer

    Edit the information for an existing customer profile. This keeps your records accurate as customer details change.

  2. 10 Capability

    Create customer

    Create a new customer profile in your helpdesk. This helps you keep your customer database organized and up to date.

  3. 11 Capability

    List users

    See a full list of all users and agents in your system. Use this to manage your team members easily.

  4. 12 Capability

    Add note

    Put an internal note on a conversation for your team. This keeps private information out of the customer's view.

Capability set04 / 04

13—16

4 capabilities in this set.

Part of 16 available through FreeScout.

  1. 13 Capability

    Add reply

    Send a direct response back to a customer. This lets your agent communicate with users in real time.

  2. 14 Capability

    List conversations

    See all conversations currently in a specific mailbox. This helps you scan for new tickets that need attention.

  3. 15 Capability

    Create conversation

    Start a new conversation thread in your helpdesk. Use this to open a new ticket for an incoming request.

  4. 16 Capability

    List customers

    View a list of all customers in your system. This gives you a high level view of your entire customer base.

Set up in minutes

One URL. Then ask FreeScout to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use FreeScout from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_D88aFfI6jlE4kcEJ7jjiSRihpCAxHTBrbohb3vcA/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it FreeScout, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable FreeScout for the conversation.

Where the request belongs

Work FreeScout can move forward.

Built around the request

Who wakes up in the morning needing this? Support agents who are drowning in tickets and need a faster way to draft replies, and support managers who need to keep an eye on multiple mailboxes without constantly switching tabs.

01

Support Agent

Drafts replies and summarizes long threads to resolve tickets faster on a Tuesday afternoon.

02

Support Manager

Monitors mailbox activity and reassigns conversations to the right people during peak hours.

03

Customer Success Lead

Updates customer profiles and manages team user lists to keep the database clean.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Help Scout logo
01 12 capabilities

Help Scout

Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

View Connector
Gorgias logo
02 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

View Connector
Zoho Desk logo
03 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

View Connector
Desku.io logo
04 9 capabilities

Desku.io

Unify customer support across email, chat, and social with AI-assisted ticket resolution that speeds up response times.

View Connector
Groove logo
05 12 capabilities

Groove

Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.

View Connector
Jitbit logo
06 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

View Connector

Bring your own AI

Change the model, client or framework. Keep FreeScout connected.

  • Claude
  • ChatGPT
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Before you connect

Questions about FreeScout.

The practical details behind the request, access and result.

How can I use FreeScout MCP to handle customer tickets?

You can use your AI client to list conversations, summarize long threads, and update ticket statuses without clicking through the helpdesk UI.

Can the FreeScout MCP send replies to my customers?

Yes, your agent can send direct replies to customers. You just need to tell your agent what to say, and it will handle the rest.

How does FreeScout MCP help my support team work faster?

It removes the need to manually copy-paste data between tabs. Your team can stay in their AI workspace to draft replies and manage tickets.

Can I manage my team members using FreeScout MCP?

Yes, you can list all users and agents in your system to keep track of who is active and who is assigned to specific tasks.

Does FreeScout MCP work with my existing helpdesk setup?

It connects directly to your existing FreeScout installation using your API key, so all your current data and mailboxes are included.

Can I use FreeScout MCP to see all my mailboxes at once?

Yes, the Connector can list all your mailboxes, allowing you to quickly see your entire support structure in one view.

How do I reply to a customer conversation using the AI?

You can use the add_reply capability. Just provide the Conversation ID and the body of your message, and the agent will send it to the customer via FreeScout.

Can I update the status or assignee of a ticket?

Yes! Use the update_conversation capability. You can change the status (active, pending, closed, spam) or provide an assignee_id to route the ticket to a specific team member.

Is it possible to add internal notes that the customer won't see?

Absolutely. Use the add_note capability to post internal comments on a conversation. These are visible to your team in FreeScout but are never sent to the customer.

One connection away

Give your agent a direct line to FreeScout.

Connect FreeScout once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available