Freshchat Connector for AI agents.
12 live capabilities
Manage customer support conversations and agent status through your AI client.
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Why people use Freshchat
Freshchat for Customer Support Automation
This Connector changes that by letting your AI agent do the heavy lifting. You can just ask your agent to pull up a user's profile or list the last five messages in a chat. It brings the data to you, so you can stay focused on the actual conversation instead of hunting for info.
What Vinkius changes
You get a direct line from your AI agent to your Freshchat support queue.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 6,100+ Connectors
- Real-world use case 01
Checking agent availability during peak hours
A support lead asks the agent to list_support_agents to see who is currently online and available to take new tickets.
- Real-world use case 02
Retrieving customer history for a refund
A customer success manager asks the agent to search_chat_users by email and then list_chat_messages to see previous interactions.
- Real-world use case 03
Sending quick follow-up messages
A sales engineer asks the agent to send_chat_message to a specific conversation ID to thank a lead for their time.
Complete set · 12capabilities
The complete Freshchat capability set.
These are the exact actions your AI can choose when you ask it to work with Freshchat.
01—04
4 capabilities in this set.
Part of 12 available through Freshchat.
- 01 Capability
Check account status
Verifies your Freshchat account configuration. Use this to make sure your connection is active and correct.
- 02 Capability
Get agent profile
Pulls metadata for a specific support agent. Use this to see who is handling a specific task.
- 03 Capability
Get conversation details
Fetches metadata for a single chat. This helps you see the status and context of a specific conversation.
- 04 Capability
Get chat user details
Retrieves specific metadata for a chat participant. Use it to see the details of the person you're talking to.
05—08
4 capabilities in this set.
Part of 12 available through Freshchat.
- 05 Capability
List chat users
Lists all participants in a conversation. Use this to see everyone involved in a group chat.
- 06 Capability
Search chat users
Finds a user by their email address. This is the fastest way to pull up a specific customer's data.
- 07 Capability
Send chat message
Posts a new message to an existing conversation. Use this to have your agent reply to a customer directly.
- 08 Capability
List support agents
Lists all agents in your system. This is great for seeing who is online and ready to take a chat.
09—12
4 capabilities in this set.
Part of 12 available through Freshchat.
- 09 Capability
List chat channels
Shows all configured chat channels. Use this to understand how your messages are being routed.
- 10 Capability
List conversations
Lists all currently active chats. This lets you see the volume of open tickets at a glance.
- 11 Capability
List agent groups
Lists the different groups of agents. Use this to understand your internal team structure.
- 12 Capability
List chat messages
Retrieves all messages within a specific chat. This is perfect for getting the full history of a conversation.
Set up in minutes
One URL. Then ask Freshchat to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Freshchat from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Freshchat, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Freshchat for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Freshchat URL.
- Step 03
Save and start
Save the connection and enable Freshchat in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"freshchat": {
"url": "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Freshchat
Open Agent mode in chat and ask: "Using Freshchat, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"freshchat": {
"url": "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Freshchat
Ask Copilot: "Using Freshchat, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"freshchat": {
"url": "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Freshchat
Open Cascade and ask: "Using Freshchat, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"freshchat": {
"url": "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Freshchat
Ask Cline: "Using Freshchat, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add freshchat --transport http "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Freshchat
Ask Claude: "Using Freshchat, show me...". 12 tools are ready
Where the request belongs
Work Freshchat can move forward.
Support leads who are drowning in open tickets and need a bird's-eye view of what's happening without clicking through every single tab.
Support Lead
Monitors active chats and checks agent availability to balance the team's workload during peak hours.
Customer Success Manager
Pulls up customer profiles and history to get context before jumping into a high-priority conversation.
Sales Engineer
Sends quick follow-up messages to leads and checks previous chat history to see where the conversation left off.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Channels
Manage live chat conversations, track customer interactions, and provide real-time support across your website and apps.
Bring your own AI
Change the model, client or framework. Keep Freshchat connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Freshchat.
The practical details behind the request, access and result.
Can the Freshchat MCP help me manage my support team?
Yes, it lets you list all support agents and their groups. You can quickly see who is online and available to help customers without leaving your workspace.
How do I find a specific customer using this Connector?
You can ask your agent to search for a customer by their email address. It will pull up their profile details so you have the right context for the conversation.
Can I send messages to my customers through the AI?
Yes, you can have your AI client post new messages directly to existing conversations. This makes it much faster to provide updates or answers.
Does this work for multiple regions?
Yes, it supports various data centers including the US, EU, IN, and AU. You just need to provide your specific region domain during setup.
Can I see the history of a past chat?
Absolutely. You can request the full message history for any specific conversation ID, which is great for auditing or catching up on old tickets.
How does this help with customer success?
It helps customer success managers get a real-time overview of customer interactions and pull up user profiles quickly to stay informed during calls or chats.
How do I get an API Token for Freshchat?
Log in to Freshchat, navigate to Settings > API Tokens, and click on 'Generate Token' to retrieve your Bearer Token.
What is my 'Region Domain'?
Your domain depends on where your account is hosted (e.g. 'api.freshchat.com' for US, 'api.eu.freshchat.com' for Europe).
Can I send files or images through the agent?
Currently, the 'send_chat_message' capability focuses on sending text content. Supporting rich media typically requires separate upload operations.
Is it possible to see the chat history of a customer?
Yes! Use the 'list_chat_messages' capability and provide the Conversation ID. The agent will retrieve the historical message history for that thread.
One connection away
Give your agent a direct line to Freshchat.
Connect Freshchat once. Keep it beside 6,100+ managed Connectors when the next task needs more.
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