Intercom Connector for AI agents.
12 live capabilities
Manage customer support tickets and CRM data through natural conversation.
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Why people use Intercom
Intercom CRM Integration for Faster Support Responses
The Intercom MCP way is different. Your agent handles the heavy lifting. You tell the agent to find the customer's history and summarize their last three issues. It pulls that data instantly and drafts a response for you in seconds.
What Vinkius changes
You get a way to manage your entire customer database through a chat interface.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Resolving support tickets
A customer asks about a refund.
- Real-world use case 02
Sales lead research
A rep wants to find all 'Enterprise' leads.
- Real-world use case 03
New customer onboarding
A new user joins.
Complete set · 12capabilities
The complete Intercom capability set.
These are the exact actions your AI can choose when you ask it to work with Intercom.
01—04
4 capabilities in this set.
Part of 12 available through Intercom.
- 01 Capability
Create contact
Register a new person in your Intercom database. This lets you add new leads or customers quickly without leaving your chat interface.
- 02 Capability
Create conversation
Start a fresh chat thread with a customer. Use this to initiate a new support ticket or a sales outreach thread.
- 03 Capability
Get contact details
Pull up a specific person's profile and tags. You'll get a clear view of a customer's history and attributes instantly.
- 04 Capability
Get conversation details
See the full message history for a specific thread. This helps you understand the context of a customer's issue before you reply.
05—08
4 capabilities in this set.
Part of 12 available through Intercom.
- 05 Capability
List admins
See who has administrative access to your workspace. Use this to manage team permissions and see who has high-level access.
- 06 Capability
List help articles
Pull a list of articles from your help center. This helps your agent find the right documentation to share with customers.
- 07 Capability
List contacts
Get a list of all people in your Intercom account. You can browse your entire customer base to see who you're currently talking to.
- 08 Capability
List conversations
View your most recent customer chats. This lets you see what's currently happening in your support queue.
09—12
4 capabilities in this set.
Part of 12 available through Intercom.
- 09 Capability
List data attributes
See the custom fields you've set up for your data. Use this to understand what specific CRM information your agent can access.
- 10 Capability
List segments
View the different customer groups you've created. This helps your agent identify specific types of leads or users.
- 11 Capability
Reply to conversation
Send a message back to a customer in an active chat. Your agent can use this to provide quick, accurate answers to live questions.
- 12 Capability
Search contacts
Find specific people using Intercom's query syntax. This is the fastest way to locate a customer when they only give you a name or email.
Set up in minutes
One URL. Then ask Intercom to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Intercom from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Intercom, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Intercom for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Intercom URL.
- Step 03
Save and start
Save the connection and enable Intercom in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"intercom-alternative": {
"url": "https://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Intercom
Open Agent mode in chat and ask: "Using Intercom, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"intercom-alternative": {
"url": "https://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Intercom
Ask Copilot: "Using Intercom, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"intercom-alternative": {
"url": "https://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Intercom
Open Cascade and ask: "Using Intercom, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"intercom-alternative": {
"url": "https://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Intercom
Ask Cline: "Using Intercom, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add intercom-alternative --transport http "https://edge.vinkius.com/vk_preview_qjQhPxJ7qYN7NgDhKZcSOyVeXrRGBw50IyiZijRv/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Intercom
Ask Claude: "Using Intercom, show me...". 12 tools are ready
Where the request belongs
Work Intercom can move forward.
This is for support leads and customer success managers who are tired of digging through nested menus to find one customer's history. It's for the sales rep who needs to know a company's size before making a call.
Support Specialist
Responds to tickets and checks history quickly to provide accurate answers.
Sales Development Rep
Finds leads and checks company tags to prioritize outreach.
Customer Success Manager
Monitors active conversations and health scores to keep customers happy.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Bring your own AI
Change the model, client or framework. Keep Intercom connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Intercom.
The practical details behind the request, access and result.
Can the Intercom MCP help my support team answer tickets faster?
Yes. It lets your AI agent pull up customer history and reply to conversations directly, cutting out the time spent switching between tabs.
How does the Intercom MCP handle our custom CRM data?
It can access your custom attributes and segments. Your agent can search for specific data points you've already defined in your Intercom account.
Can I use the Intercom MCP to find specific customers by email?
Absolutely. You can ask your agent to search for any contact using their email or name, and it'll pull up their profile instantly.
Will the Intercom MCP let my agent send messages to my customers?
Yes, it can send replies to active conversations. This means your agent can handle follow-ups or status updates on your behalf.
Is the Intercom MCP good for sales lead research?
It's great for that. Your agent can list segments and search for company profiles to give you a quick overview of a lead's history and status.
Can the Intercom MCP see my help center articles?
Yes, it can list help center articles. Your agent can use these to find the right information to give to your customers.
Can I search for contacts and send messages through the AI agent?
Yes. Use search_contacts to find contacts by email, name, or custom attributes. Then use send_message to send a message to a specific contact, or reply to an active conversation thread.
Can I view full conversation histories?
Yes. list_conversations shows all conversations with status. Use get_conversation with a conversation ID to retrieve the full message thread including sender, timestamps, and content.
What type of Intercom token do I need?
You need an Access Token from a Private App in the Intercom Developer Hub. This provides scoped API access with Bearer authentication against api.intercom.io.
One connection away
Give your agent a direct line to Intercom.
Connect Intercom once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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