Vinkius
Gladly

Gladly MCP for AI. Manage your entire support knowledge base via chat.

Claude Claude
ChatGPT ChatGPT
Cursor Cursor
Gemini Gemini
Windsurf Windsurf
VS Code VS Code
JetBrains JetBrains
Vercel Vercel
See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

Gladly MCP on Cursor AI Code EditorGladly MCP on Claude Desktop AppGladly MCP on OpenAI Agents SDKGladly MCP on Visual Studio CodeGladly MCP on GitHub Copilot AI AgentGladly MCP on Google Gemini AIGladly MCP on Lovable AI DevelopmentGladly MCP on Mistral AI AgentsGladly MCP on Amazon AWS Bedrock

How this MCP server connects to your AI agent

Gladly MCP manages your entire customer support knowledge base from anywhere. Use this connection to list agents, search public answers for policy details, and update help articles across multiple languages without logging into the Gladly platform.

What AI agents can do with Gladly Automation

Add answer

Adds a brand new answer to the knowledge base.

Create business hours

Establishes and records the company's business operating hours.

Delete answer

Removes an answer from the knowledge base entirely.

+ 17 more capabilities included
Manage Agent Roster

List all agents in the organization and check individual profiles or recording settings.

Search Knowledge Base Content

Instantly search public answers to find relevant help articles for customers.

Update Support Documentation

Create, modify, or delete internal and external knowledge base answers.

Handle Multi-Language Content

Retrieve and update specific answer content for different languages and formats.

Monitor Operational Status

Check agent call recording statuses or adjust the organization's business hours.

Included with Plan

Waiting for input…

AI Agent

What AI agents can do with Gladly with 20 Tools

These tools let you perform every operation needed for customer service management, from listing staff to updating policies.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Gladly on Vinkius

Add Answer

Adds a brand new answer to the knowledge base.

Create Business Hours

Establishes and records the company's business operating hours.

Delete Answer

Removes an answer from the knowledge base entirely.

Delete Business Hours

Deletes previously set business operating hours.

Get Agent Call Recording

Retrieves the current call recording status for a specific agent.

Get Agent

Fetches detailed information about one particular Gladly agent.

Get Answer Content

Retrieves the full text content of a specific help article answer.

Get Business Hours

Shows the currently recorded business operating hours for the organization.

Get Public Answer

Gets the full content of a specific public-facing answer.

List Agents

Provides a list of all registered agents in the organization.

List Audiences

Retrieves a list of defined customer audiences.

List Business Hours

Lists all recorded business hours settings.

List Public Answers

Provides a directory listing of public-facing help answers.

Search Public Answers

Searches the knowledge base for specific topics using natural language queries.

Send Email

Sends a message to an external recipient via email.

Send Sms

Sends a text message (SMS) to a phone number.

Update Agent Call Recording

Changes the call recording status for an agent, enabling or disabling it.

Update Answer Content

Modifies the text content of an existing help answer.

Update Answer

Makes general changes to an entire knowledge base article, beyond just content.

Update Business Hours

Modifies the recorded business operating hours for the company.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Claude AI

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Gladly integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on every call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Gladly, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,100+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Every connection is secured and compliant automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog every week
Gladly MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gladly. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS INFRASTRUCTURE

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on every call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more

The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.

This connection provides 20 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.

Keeping Support Documentation Current Is a Full-Time Job., Solved with Vinkius AI Gateway

Today, updating a single policy change means logging into the internal CMS, drafting the new copy, verifying it's correct, and then manually duplicating that text across every language variation (Spanish, French, German, etc.). You spend hours clicking through tabs just to ensure consistency.

With this MCP, you tell your agent exactly what needs changing. It handles the process of updating the source material using `update_answer` and then managing the localization details for all supported languages. You get global content governance from a simple chat command.

Getting Operational Clarity with Agent Records

Before, checking if an agent was recording calls required navigating to the dedicated compliance dashboard and filtering by status. It was slow, cumbersome, and often involved jumping between multiple pages.

Now, you simply ask your agent to check a specific agent's record status using `get_agent_call_recording`. The answer appears immediately in your chat window. You get real-time operational visibility without ever leaving the conversation.

What your AI can actually do with this

Managing a large support team requires keeping track of everything: who's available, what policies are current, and if recordings meet compliance standards. This MCP connects your agent to those operations. You can search public answers for quick policy details or use tools like list_agents to get a full roster of staff members in your organization.

Need to fix an outdated article? You can create new content using add_answer, update existing help articles with update_answer, or even localize the same answer into different languages and formats. It also lets you control operational elements, such as setting agent call recording status or updating business hours. Because this MCP is hosted on Vinkius, it gives your AI client access to thousands of other services, making it one central place for all your support automation needs.

Built · Hosted · Managed by Vinkius Gladly - Manage Support Knowledge Base via Chat
Server ID 019ea5ef-6112-714b-a50e-42f2af5aaf2d
Vinkius Inspector
Compliance Grade A+
Score 98.33/100
Vinkius Inspector Badge — Score 98.33/100

Questions you might have

How do I update content with Gladly MCP? +

You can modify help articles using update_answer_content if you only need to change the text, or use update_answer for broader changes. This keeps your knowledge base accurate.

Can I list all agents with Gladly MCP? +

Yes, run the list_agents tool. It provides a comprehensive roster of every agent in your organization so you know who to talk to about coverage gaps.

Does Gladly MCP help with multiple languages? +

Absolutely. The MCP supports content localization, allowing you to retrieve and update the same answer's content for various international formats using specific tools.

What if I need to send a message outside of support? Does Gladly MCP handle that? +

Yes. Beyond knowledge base management, this MCP includes messaging capabilities like send_email and send_sms, letting you communicate with contacts directly.

How do I check the current business hours using Gladly MCP? +

You use the get_business_hours tool. It retrieves your organization's currently recorded operating times, which is useful for scheduling or setting expectations.

Built & Managed by Vinkius 30s setup 20 tools

We've already built the connector for Gladly. Just plug in your AI agents and start using Vinkius.

No hosting. No infrastructure. No complex setup.
All 20 tools are live and waiting. You're up and running in seconds.

Vinkius runs on Claude Claude
Vinkius runs on ChatGPT ChatGPT
Vinkius runs on Cursor Cursor
Vinkius runs on Gemini Gemini
Vinkius runs on Windsurf Windsurf
Vinkius runs on VS Code VS Code
Vinkius runs on JetBrains JetBrains
Vinkius runs on Vercel Vercel
+ other MCP clients

Vinkius gives your AI agents access to the full catalog of app connectors, all fully managed, secure, and enterprise-ready. One subscription, every tool you need.

Zero hosting required Full MCP catalog included Enterprise-grade security Auto-updated by Vinkius

Built, hosted, and secured by Vinkius. You just connect and go.