Gladly MCP for AI. Manage your entire support knowledge base via chat.
Works with every AI agent you already use
…and any MCP-compatible client








How this MCP server connects to your AI agent
Gladly MCP manages your entire customer support knowledge base from anywhere. Use this connection to list agents, search public answers for policy details, and update help articles across multiple languages without logging into the Gladly platform.
What AI agents can do with Gladly Automation
Add answer
Adds a brand new answer to the knowledge base.
Create business hours
Establishes and records the company's business operating hours.
Delete answer
Removes an answer from the knowledge base entirely.
List all agents in the organization and check individual profiles or recording settings.
Instantly search public answers to find relevant help articles for customers.
Create, modify, or delete internal and external knowledge base answers.
Retrieve and update specific answer content for different languages and formats.
Check agent call recording statuses or adjust the organization's business hours.
Ask an AI about this
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What AI agents can do with Gladly with 20 Tools
These tools let you perform every operation needed for customer service management, from listing staff to updating policies.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Gladly on VinkiusAdd Answer
Adds a brand new answer to the knowledge base.
Create Business Hours
Establishes and records the company's business operating hours.
Delete Answer
Removes an answer from the knowledge base entirely.
Delete Business Hours
Deletes previously set business operating hours.
Get Agent Call Recording
Retrieves the current call recording status for a specific agent.
Get Agent
Fetches detailed information about one particular Gladly agent.
Get Answer Content
Retrieves the full text content of a specific help article answer.
Get Business Hours
Shows the currently recorded business operating hours for the organization.
Get Public Answer
Gets the full content of a specific public-facing answer.
List Agents
Provides a list of all registered agents in the organization.
List Audiences
Retrieves a list of defined customer audiences.
List Business Hours
Lists all recorded business hours settings.
List Public Answers
Provides a directory listing of public-facing help answers.
Search Public Answers
Searches the knowledge base for specific topics using natural language queries.
Send Email
Sends a message to an external recipient via email.
Send Sms
Sends a text message (SMS) to a phone number.
Update Agent Call Recording
Changes the call recording status for an agent, enabling or disabling it.
Update Answer Content
Modifies the text content of an existing help answer.
Update Answer
Makes general changes to an entire knowledge base article, beyond just content.
Update Business Hours
Modifies the recorded business operating hours for the company.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Gladly, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,100+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gladly. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
VINKIUS INFRASTRUCTURE
Cloud Hosted
Managed infra
V8 Isolated
Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on every call
GDPR Compliant
EU data residency
Token Compression
~60% cost reduction
Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 20 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
Keeping Support Documentation Current Is a Full-Time Job., Solved with Vinkius AI Gateway
Today, updating a single policy change means logging into the internal CMS, drafting the new copy, verifying it's correct, and then manually duplicating that text across every language variation (Spanish, French, German, etc.). You spend hours clicking through tabs just to ensure consistency.
With this MCP, you tell your agent exactly what needs changing. It handles the process of updating the source material using `update_answer` and then managing the localization details for all supported languages. You get global content governance from a simple chat command.
Getting Operational Clarity with Agent Records
Before, checking if an agent was recording calls required navigating to the dedicated compliance dashboard and filtering by status. It was slow, cumbersome, and often involved jumping between multiple pages.
Now, you simply ask your agent to check a specific agent's record status using `get_agent_call_recording`. The answer appears immediately in your chat window. You get real-time operational visibility without ever leaving the conversation.
What your AI can actually do with this
Managing a large support team requires keeping track of everything: who's available, what policies are current, and if recordings meet compliance standards. This MCP connects your agent to those operations. You can search public answers for quick policy details or use tools like list_agents to get a full roster of staff members in your organization.
Need to fix an outdated article? You can create new content using add_answer, update existing help articles with update_answer, or even localize the same answer into different languages and formats. It also lets you control operational elements, such as setting agent call recording status or updating business hours. Because this MCP is hosted on Vinkius, it gives your AI client access to thousands of other services, making it one central place for all your support automation needs.
019ea5ef-6112-714b-a50e-42f2af5aaf2d Here's how it actually works
The bottom line is, you run complex operations and content management tasks using simple chat commands.
Subscribe to this MCP and provide your Gladly Organization ID, Email, and API Token.
Your AI client gains immediate access to all support tools within the Vinkius catalog.
You prompt your agent with a request—like 'Update the shipping policy for Canada'—and it executes the necessary changes.
Who is this actually for?
Support Managers who need compliance visibility, Knowledge Base Admins tasked with content governance, or CX Operations staff automating response drafting.
Monitoring agent availability and ensuring call recording compliance without ever leaving the chat interface.
Quickly updating help articles or syncing content across multiple languages to keep documentation accurate.
Automating the retrieval of public answers to assist agents in drafting high-quality, policy-compliant customer responses.
What Changes When You Connect
Maintain compliance and quality control. You can use update_agent_call_recording to toggle call recording settings for any agent, ensuring you meet regulatory requirements instantly.
Keep documentation current across borders. Update or localize content using update_answer_content, allowing you to sync a single policy change into multiple languages efficiently.
Never lose track of staff details. The list_agents tool gives you an immediate roster of all active employees, so you always know who's available and who needs training.
Improve self-service answers. Instead of writing policies from scratch, use search_public_answers to pull relevant information instantly, improving response quality for your team.
Control business visibility. Manage the company calendar using create_business_hours or check existing times with get_business_hours, so customers always see accurate hours.
See it in action
Auditing Agent Compliance
A Support Manager needs to confirm every agent is recording calls correctly for an audit. Instead of manually checking dashboards, they prompt their agent: 'Check the call recording status for all agents.' The MCP uses list_agents and get_agent_call_recording to give them a compliance report instantly.
Fixing Outdated Policies
A Knowledge Base Admin knows a return policy changed. They use the agent to update the content via update_answer_content, and then use get_public_answer immediately after to confirm that the public-facing version is correct.
Drafting Customer Responses
A CX Operations team member receives a complex shipping question. They ask their agent to 'Search for shipping policy in California.' The MCP uses search_public_answers and fetches the details using get_answer_content, giving them perfect, sourced copy-paste text.
Adding New Services
The company launches a new service line. Instead of creating it manually in multiple locations, they ask their agent to 'Add an answer about the new warranty.' The MCP handles this with add_answer, ensuring documentation consistency.
The honest tradeoffs
Manually updating every language version.
A global marketing team has to log into five different regional platforms, copy the updated policy text, and paste it into each one to ensure consistency across all languages.
Use the Gladly MCP's capability for content localization. By prompting 'Update answer content for German,' you use update_answer_content once to sync changes across all necessary formats.
Forgetting which agent ID is active.
An administrator needs to check an agent's recording status but can't remember the exact user ID, leading to multiple failed API calls and wasted time.
First, run list_agents to get a full list of IDs. Then, use get_agent_call_recording with the correct ID to check the status.
Trying to search general web content.
The team asks their agent to 'Search Google for return policy.' The MCP cannot access external sites; it only reads data stored within Gladly.
You must use search_public_answers. This tool searches the structured, internal knowledge base, ensuring you get accurate company information.
When It Fits, When It Doesn't
Use this MCP if your core pain point is managing complex, interconnected customer support content and operational processes. If you need to update a help article AND manage agent records AND handle multiple languages, this connection is essential. Don't use it if your only goal is general communication; for sending out simple messages, dedicated messaging tools are better. Also, don't use it if you just want to read the content of one specific answer without searching—in that case, manually using get_public_answer might be fine, but this MCP centralizes everything.
Questions you might have
How do I update content with Gladly MCP? +
You can modify help articles using update_answer_content if you only need to change the text, or use update_answer for broader changes. This keeps your knowledge base accurate.
Can I list all agents with Gladly MCP? +
Yes, run the list_agents tool. It provides a comprehensive roster of every agent in your organization so you know who to talk to about coverage gaps.
Does Gladly MCP help with multiple languages? +
Absolutely. The MCP supports content localization, allowing you to retrieve and update the same answer's content for various international formats using specific tools.
What if I need to send a message outside of support? Does Gladly MCP handle that? +
Yes. Beyond knowledge base management, this MCP includes messaging capabilities like send_email and send_sms, letting you communicate with contacts directly.
How do I check the current business hours using Gladly MCP? +
You use the get_business_hours tool. It retrieves your organization's currently recorded operating times, which is useful for scheduling or setting expectations.
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