Gladly Connector for AI agents.

20 live capabilities

Manage your customer support team and knowledge base with natural language.

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AI Agent

Why people use Gladly

Gladly for Automated Knowledge Base Management

With this Connector, you just tell your AI agent what needs to change. You can update content, create new answers, or search for existing ones in seconds. You get to stop being a data entry clerk and start being a strategist.

What Vinkius changes

You get a direct line of communication between your AI agent and your Gladly support data.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

Updating a policy

A manager needs to change a refund policy.
Real-world use case 02

Agent check-in

A lead wants to see who's online.
Real-world use case 03

Knowledge search

A rep is stuck on a shipping question.

Complete set · 20capabilities

The complete Gladly capability set.

These are the exact actions your AI can choose when you ask it to work with Gladly.

Capability set01 / 05

01—04

4 capabilities in this set.

Part of 20 available through Gladly.

01 Capability
Delete business hours
Delete specific business hours from your account. Use this to remove old shifts or holiday hours.
02 Capability
Add answer
Create a new answer in your knowledge base. This helps you keep your help center updated with the latest info.
03 Capability
Create business hours
Set up new business hours for your organization. Use this to define when your team is available to help customers.
04 Capability
Delete answer
Remove an existing answer from your records. This is useful for cleaning up outdated content.

Capability set02 / 05

05—08

4 capabilities in this set.

Part of 20 available through Gladly.

05 Capability
Get agent call recording
Check the current recording status for a specific agent. This helps ensure your team stays compliant with recording rules.
06 Capability
Get agent
Pull the profile details for a specific Gladly agent. You can use this to see who's on the team and what their role is.
07 Capability
Get answer content
Retrieve the text and details of a specific answer. This lets your agent read the full content of a help article.
08 Capability
Get business hours
View your current business hours. Use this to quickly see when your support team is active.

Capability set03 / 05

09—12

4 capabilities in this set.

Part of 20 available through Gladly.

09 Capability
Get public answer
Fetch a specific public answer from your help center. This is the go-to capability for pulling specific documentation.
10 Capability
List agents
See a full list of all agents in your organization. Use this to get a quick overview of your entire support staff.
11 Capability
List audiences
Get a list of all defined audiences. This helps you identify different customer segments for your outreach.
12 Capability
List business hours
See all business hours currently configured. Use this to audit your current operational schedule.

Capability set04 / 05

13—16

4 capabilities in this set.

Part of 20 available through Gladly.

13 Capability
List public answers
Browse all public answers in your knowledge base. This is great for seeing everything you have published online.
14 Capability
Search public answers
Find specific public answers using search terms. Use this to quickly pull relevant help articles into your chat.
15 Capability
Send email
Send an email message to a customer or team member. This lets you handle outreach without leaving your agent.
16 Capability
Send sms
Send an SMS message through your Gladly account. Use this for quick, direct mobile communication with customers.

Capability set05 / 05

17—20

4 capabilities in this set.

Part of 20 available through Gladly.

17 Capability
Update agent call recording
Change the recording status for an agent. This allows you to toggle compliance settings on the fly.
18 Capability
Update answer content
Modify the content of an existing answer. Use this to push updates to your help center immediately.
19 Capability
Update answer
Update the metadata or status of an existing answer. This helps you manage the lifecycle of your documentation.
20 Capability
Update business hours
Edit your current business hours. Use this to keep your operational schedule accurate as things change.

Set up in minutes

One URL. Then ask Gladly to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Gladly from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Gladly, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Gladly for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Gladly URL.
Step 03

Save and start

Save the connection and enable Gladly in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gladly": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Gladly

Open Agent mode in chat and ask: "Using Gladly, help me...". 20 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gladly": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Gladly

Ask Copilot: "Using Gladly, help me...". 20 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gladly": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Gladly

Open Cascade and ask: "Using Gladly, help me...". 20 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gladly": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Gladly

Ask Cline: "Using Gladly, help me...". 20 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add gladly --transport http "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Gladly

Ask Claude: "Using Gladly, show me...". 20 tools are ready

Where the request belongs

Work Gladly can move forward.

Built around the request

This is for the support leads and CX managers who are tired of manual data entry and want to manage their knowledge base and team status through a chat interface.

01

Support Manager

Monitors agent availability and recording statuses to ensure team compliance.

02

Knowledge Base Admin

Updates help articles and handles content localization for multiple languages.

03

CX Operations Specialist

Automates the retrieval of public answers to help draft faster customer responses.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

02 10 capabilities

BoldDesk

Empower your customer support via BoldDesk. manage tickets, contacts, and agents directly from any AI agent.

03 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

04 10 capabilities

HappyFox

Automate support ticketing via HappyFox. manage tickets, contacts, and help desk categories directly from any AI agent.

05 12 capabilities

Groove

Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.

06 11 capabilities

Aidbase

Deploy AI-powered customer support chatbots, manage knowledge bases, and resolve tickets faster with intelligent automation.

Bring your own AI

Change the model, client or framework. Keep Gladly connected.

Before you connect

Questions about Gladly.

The practical details behind the request, access and result.

Can I use the Gladly MCP to update my help articles?

Yes, you can use this Connector to create, edit, or delete answers in your knowledge base. Your AI agent can handle these updates for you using natural language commands.

How does the Gladly MCP help with agent management?

It allows you to list all your agents, view specific profiles, and check their call recording statuses without leaving your chat interface.

Can my AI agent send emails using the Gladly MCP?

Yes, the Connector includes capabilities to send emails and SMS messages directly through your Gladly account, making it easy for your agent to handle outreach.

Does the Gladly MCP support multiple languages for my knowledge base?

It does. You can retrieve and update specific answer content for different languages and formats to keep your documentation accessible to everyone.

How do I check if my team is following call recording rules?

You can ask your AI agent to check the recording status for any specific agent. It will pull the real-time status from Gladly so you can ensure compliance.

Can I use Gladly MCP to see my business hours?

Yes, you can quickly view your current business hours or update them whenever your team's schedule changes by asking your AI agent.

Can I enable or disable call recording for a specific agent using this capability?

Yes! Use the update_agent_call_recording capability by providing the Agent ID and setting the recording boolean. This allows you to manage compliance settings directly via the AI.

How do I search for help articles in our public knowledge base?

You can use the search_public_answers capability. Just provide your Organization ID and the search query, and the agent will return the most relevant public-facing articles.

Is it possible to update the actual text content of an existing answer?

Absolutely. Use the update_answer_content capability with the Answer ID, language code, and the new content payload to modify documentation across different languages.

One connection away

Give your agent a direct line to Gladly.

Connect Gladly once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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