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Vinkius

Helpshift Connector for AI agents.

11 live capabilities

Manage customer support tickets and user profiles from your chat.

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Why people use Helpshift

Helpshift for Faster Support Ticket Management

This Connector changes that by bringing Helpshift into your AI chat. You can ask your agent to pull ticket history, check FAQ articles, and update statuses in one place. You get a unified workspace where the information you need actually comes to you.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a functional support dashboard inside your AI chat.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    High-volume ticket triage

    A support manager asks the agent to list all issues and identify ones that haven't been touched in 24 hours.

  2. Real-world use case 02

    Bulk user migration

    A success lead uses bulk_user_action to update 500 user profiles to a new identity standard.

  3. Real-world use case 03

    Complex troubleshooting

    A dev team member asks the agent to pull the audit logs for a specific bug report to see previous internal notes.

Complete set · 11capabilities

The complete Helpshift capability set.

These are the exact actions your AI can choose when you ask it to work with Helpshift.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 11 available through Helpshift.

  1. 01 Capability

    Bulk user action

    Update or create many user profiles at once. This saves hours of manual data entry in the User Hub.

  2. 02 Capability

    List faq sections

    Browse all your FAQ categories. This helps you organize your knowledge base.

  3. 03 Capability

    Update issue status

    Change a ticket's status to Resolved or Rejected. Use this to clear your queue quickly.

  4. 04 Capability

    Add issue message

    Send a new reply to an existing support ticket. Use this to keep customers updated without manual entry.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 11 available through Helpshift.

  1. 05 Capability

    Create issue

    Start a new support ticket from your chat. Use this to log new problems as they come in.

  2. 06 Capability

    Get issue audit logs

    See every action taken on a specific issue. It is the fastest way to see how a ticket has evolved.

  3. 07 Capability

    Get bulk task status

    Check if your batch user updates are finished. Use this to monitor large data operations.

  4. 08 Capability

    Get issue details

    Pull all the data for a single support ticket. This gives your agent the full context it needs to help.

Capability set03 / 03

09—11

3 capabilities in this set.

Part of 11 available through Helpshift.

  1. 09 Capability

    List registered apps

    See all apps connected to your Helpshift dashboard. Use this to check your routing setup.

  2. 10 Capability

    List faqs

    Pull a list of all your published FAQ articles. This helps you verify your documentation.

  3. 11 Capability

    List issues

    See all current tickets in your system. Use this to get a high-level view of your support volume.

Set up in minutes

One URL. Then ask Helpshift to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Helpshift from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Helpshift, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Helpshift for the conversation.

Where the request belongs

Work Helpshift can move forward.

Built around the request

This is for support leads and product managers who are tired of jumping between a help desk and their dev capabilities. It is for anyone who handles high-volume customer queries or manages large user databases.

01

Support Manager

Investigates complex cases by pulling audit logs and transcripts instantly.

02

Mobile Product Team

Monitors bug reports and user feedback without leaving the development environment.

03

Customer Success Ops

Handles bulk identity syncs and large-scale user profile updates.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Gorgias logo
01 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

View Connector
Reamaze logo
02 34 capabilities

Reamaze

Automate customer support and helpdesk workflows via Reamaze. manage help articles, channels, and contacts directly from any AI agent.

View Connector
Help Scout logo
03 12 capabilities

Help Scout

Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

View Connector
Jitbit logo
04 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

View Connector
HelpCrunch logo
05 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

View Connector
Freshdesk logo
06 10 capabilities

Freshdesk

Resolve customer tickets faster with omnichannel helpdesk capabilities, smart automation, and self-service portals your users will love.

View Connector

Bring your own AI

Change the model, client or framework. Keep Helpshift connected.

  • Claude
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Before you connect

Questions about Helpshift.

The practical details behind the request, access and result.

Can Helpshift MCP help me manage my support tickets?

Yes, it lets you list, read, and update support issues directly through your AI chat.

How do I update user profiles in bulk with Helpshift?

You can use the Connector to perform bulk profile operations on your User Hub data without clicking every individual account.

Can I use this to check my FAQ articles?

Yes, the Connector lets your AI agent browse all published FAQ sections and articles to help you stay updated.

Will this help me see the history of a support issue?

It can pull the full audit logs for specific tickets, showing every action taken on that case.

Does the Helpshift MCP work with my current AI client?

It works with any MCP-compatible client like Claude or Cursor to manage your help desk data.

Can I create new support issues using this?

Yes, you can use your AI agent to create new support tickets by providing the title and body details.

How do I find my Helpshift API Key?

Log in to your Helpshift dashboard, go to Settings > API, and you will find your API Key listed there. This key is used as the username for Basic Authentication.

What is the 'Domain' in the setup?

The domain is the unique identifier for your Helpshift instance (e.g., if you access it at company.helpshift.com, your domain is company).

Can I see the history of actions taken on an issue?

Yes! Use the get_issue_audit_logs capability (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

Is the integration secure for support data?

Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

One connection away

Give your agent a direct line to Helpshift.

Connect Helpshift once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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