Vinkius

Helpshift MCP. Manage support issues and user data instantly.

Helpshift MCP connects your AI agent directly into your customer support platform. Manage issues, run user updates, and check documentation status—all from natural conversation. Instead of manually logging into a dashboard to track tickets or update profiles, you just talk to your agent. It lets you get full visibility on ticket history, manage user accounts in bulk, and keep up with FAQs without leaving your development environment.

Helpshift MCP is compatible with Claude Claude
Helpshift MCP is compatible with ChatGPT ChatGPT
Helpshift MCP is compatible with Cursor Cursor
Helpshift MCP is compatible with Gemini Gemini
Helpshift MCP is compatible with Windsurf Windsurf
Helpshift MCP is compatible with VS Code VS Code
Helpshift MCP is compatible with JetBrains JetBrains
Helpshift MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Manage Support Tickets

Create new issues and retrieve detailed information, including the full action history for any support case.

Update User Data in Bulk

Apply changes to many user accounts at once or perform large-scale profile creations using a dedicated API.

Maintain Knowledge Base Content

Browse all published FAQ articles and list the main categories of documentation available.

Monitor Operational Status

Check the status of large batch tasks or monitor overall support volume across the platform in real time.

Waiting for input…

AI Agent
Helpshift

What AI agents can do with Helpshift MCP with 11 Tools

These tools allow you to perform every major operational task in Helpshift—from creating new issues to updating user data—all via your AI client.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Helpshift MCP

Add Issue Message

Adds a direct reply or internal note to an existing support issue.

Bulk User Action

Performs bulk operations like creating or updating multiple user profiles at once.

Create Issue

Starts a brand new support ticket using required details like the app ID and subject...

Get Issue Audit Logs

Retrieves the full history of actions taken on a specific issue, showing who did...

Get Bulk Task Status

Checks if a large user profile update job completed successfully or is still running.

Get Issue Details

Pulls up all the main information about one specific support ticket, like who reported it and when.

List Registered Apps

Shows a list of every application that is connected to or registered within your Helpshift account.

List Faqs

Retrieves the titles and summaries of all published Frequently Asked Questions...

List Issues

Lists a summary of current support issues, helping you track overall ticket volume.

List Faq Sections

Shows the main categories or sections used to organize your documentation library.

Update Issue Status

Changes the overall status of a ticket, marking it as 'Resolved' or 'Rejected'.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Helpshift MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Helpshift integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Helpshift, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Helpshift MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Helpshift. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Context Switching Tax

Right now, when an issue comes in, you get a notification. You open your ticketing system to read the details. Then, you switch over to your user management dashboard to check if that customer's account is active. After that, you might have to go back to your knowledge base portal just to find the correct policy article to quote. This process requires three or four full tabs, five clicks minimum, and a lot of mental context switching.

With this MCP, you tell your agent everything in one chat. You prompt it: 'Check issue 5501's details, see if user X is valid, and find the FAQ about payment errors.' The agent handles the sequence, pulls all three data points together, and gives you a single, actionable answer without you ever leaving your main workflow.

Helpshift MCP: Actionable Insights

The manual steps that vanish are the constant transitions between platforms. You stop copy-pasting IDs from one dashboard into another, and you don't have to manually run separate reports for user data versus ticket history.

You get a single source of truth in your chat interface. It’s not just reading; it's performing. This capability fundamentally changes how quickly you can respond to complex operational problems.

What Helpshift MCP does for your AI

Your AI client handles complex support operations using Helpshift data. You no longer need to jump between your CRM, your knowledge base, and a dedicated ticketing system just to answer one question. Your agent acts like a highly skilled Support Ops team member, reading the ticket history, checking if the user's profile is correct, or even finding the right FAQ article for a customer.

If you use Vinkius, this MCP connects all of those moving parts into one place. You can tell your agent to find every open issue related to payments and then update their status to 'Investigating.' It handles it. The system doesn't just give you data; it lets you perform actions—like adding a reply or running bulk updates—all through simple chat commands.

This is about turning complex, multi-step administrative tasks into one conversation.

Built · Hosted · Managed by Vinkius Helpshift MCP - Manage Support Tickets & User Profiles
Server ID 019d75af-b7cc-7087-aff5-f5db44b4486c
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Helpshift MCP

How do I use the Helpshift MCP to list all active issues? +

You run list_issues through your agent. It returns a summary of current tickets, which is useful for quickly monitoring overall support volume and spotting urgent cases.

Can I update user profiles using the Helpshift MCP? +

Yes, you can use bulk_user_action to perform profile operations on multiple users at once. This is great for large identity syncs or rolling out new features to a segment.

What tool do I use with Helpshift MCP to see ticket history? +

To check the full action trail, you must run get_issue_audit_logs. This shows who changed the status or added messages, giving you a complete record of the case.

Does Helpshift MCP help with documentation? +

You can list available content using list_faqs to see all published articles. You can also use list_faq_sections to browse the major categories of your knowledge base.

How do I mark a ticket as resolved with Helpshift MCP? +

Use the update_issue_status tool in your prompt. You tell the agent the issue ID and the new status (like 'Resolved'), and it updates the record for you.