Kustomer Connector for AI agents.
10 live capabilities
Manage omnichannel customer support conversations and audit profiles from your AI agent.
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Why people use Kustomer
Kustomer for Faster Customer Support Auditing
This Connector lets your AI agent do that digging for you in seconds. You just ask for the history, and it pulls the relevant data from Kustomer immediately. You get a clear summary of the customer's journey without ever leaving your main workspace.
What Vinkius changes
You get a direct line from your AI agent to your customer data without the manual tab-switching.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Finding a specific past promise
A customer claims they were promised a refund but can't remember when.
- Real-world use case 02
Checking queue health
A manager needs to see how many tickets are in the Billing queue.
- Real-world use case 03
Rapid profile lookup
A support rep needs to see a customer's lifetime value and last contact.
Complete set · 10capabilities
The complete Kustomer capability set.
These are the exact actions your AI can choose when you ask it to work with Kustomer.
01—04
4 capabilities in this set.
Part of 10 available through Kustomer.
- 01 Capability
List support conversations
Get a list of the most recent conversations across all support channels.
- 02 Capability
List data klasses
View all custom data classes and Klasses defined in your Kustomer account.
- 03 Capability
Check kustomer api status
Verify that the Kustomer API is online and responding correctly.
- 04 Capability
List kustomer customers
Pull a list of all customers to help identify specific IDs for auditing.
05—07
3 capabilities in this set.
Part of 10 available through Kustomer.
- 05 Capability
Get customer profile
Retrieve the complete profile and history for a specific customer.
- 06 Capability
Get conversation details
Pull the specific details and metadata for a single support conversation.
- 07 Capability
List conversation messages
Fetch every individual message within a specific conversation thread.
08—10
3 capabilities in this set.
Part of 10 available through Kustomer.
- 08 Capability
List support queues
See all active support queues like Billing or Technical Support.
- 09 Capability
List kustomer agents
Get a full list of all active support agents and users in your system.
- 10 Capability
Search kustomer timeline
Perform a deep search across customer histories using a JSON string of filters.
Set up in minutes
One URL. Then ask Kustomer to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Kustomer from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Kustomer, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Kustomer for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Kustomer URL.
- Step 03
Save and start
Save the connection and enable Kustomer in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"kustomer": {
"url": "https://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Kustomer
Open Agent mode in chat and ask: "Using Kustomer, help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"kustomer": {
"url": "https://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Kustomer
Ask Copilot: "Using Kustomer, help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"kustomer": {
"url": "https://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Kustomer
Open Cascade and ask: "Using Kustomer, help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"kustomer": {
"url": "https://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Kustomer
Ask Cline: "Using Kustomer, help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add kustomer --transport http "https://edge.vinkius.com/vk_preview_5ZquI4QiGGGPjpcpYGKJYPbwgS6O3ypcLWWoOZ88/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Kustomer
Ask Claude: "Using Kustomer, show me...". 10 tools are ready
Where the request belongs
Work Kustomer can move forward.
This is for support leads and CX analysts who are tired of manual data hunting. It's for the person who spends half their day copy-pasting customer info from one screen to another to solve a single ticket.
Customer Support Manager
Audits team performance and checks queue statuses across multiple channels to ensure SLAs are met.
CX Analyst
Runs deep searches on customer timelines to identify recurring friction points and trends.
Support Engineer
Quickly pulls technical history and custom data classes to troubleshoot complex account issues.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsMeiQia
Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.
Groove
Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.
Gorgias
Manage your customer support tickets, messages, and user profiles via AI.
Chatwoot
Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.
Help Scout
Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.
Dixa
Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.
Bring your own AI
Change the model, client or framework. Keep Kustomer connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Kustomer.
The practical details behind the request, access and result.
Can the Kustomer MCP help me see my support team's performance?
Yes, it allows your AI agent to list all active agents and view the current status of different support queues, making it easier to see where the workload is distributed.
How does the Kustomer MCP handle different chat channels?
It pulls conversations from email, chat, and social media into one place so your agent can see the full history regardless of where the customer reached out.
Can I use the Kustomer MCP to find a customer's past issues?
Yes, the timeline search capability allows your agent to perform deep searches across a customer's history using specific filters to find old interactions quickly.
Will the Kustomer MCP show my custom data fields?
Yes, it can list your custom data classes, which means your agent can access any specific custom attributes you've set up in your Kustomer account.
Can I use the Kustomer MCP to audit specific conversations?
Absolutely. You can ask your agent to list recent conversations and then pull the full message history for any specific thread to review the details.
Where do I find my Kustomer API Key?
Log in to Kustomer, navigate to Settings > Security > API Keys, and create a new key with the necessary scopes.
Can I see chat messages in real-time?
The list_conversation_messages capability fetches the current history. While not a streaming 'live' view, it provides the most recent state.
Does this support creating customers?
The current version focus on data retrieval and analysis. Creation capabilities are planned for future updates.
One connection away
Give your agent a direct line to Kustomer.
Connect Kustomer once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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