Connect Kustomer MCP for AI Agents
Managing omni-channel customer service conversations
We take care of the infrastructure, maintenance, security, and governance. Works with:
Claude 
ChatGPT 
Cursor 
Gemini 
Windsurf 
VS Code 
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What AI agents can do with 9 Tools for Kustomer Customer Support Data Management
Use these tools to list agents, fetch customer profiles, search timelines, and retrieve conversation messages directly from your Kustomer instance.
List kustomer agents
Retrieves a list of all active support agents within Kustomer.
Search kustomer timeline
Performs deep, filtered searches across a customer's entire historical timeline using complex JSON inputs.
List data klasses
Lists the custom data types (Klasses) used to classify specific pieces of support information.
List kustomer customers
Gets a list of all customer IDs, which is essential for starting any support audit.
Get customer profile
Fetches the complete details and profile information for one specific customer ID.
List support conversations
Retrieves a list of recent support conversations that need attention or auditing.
Get conversation details
Pulls the full details for one specific conversation, including status and metadata.
List conversation messages
Lists every individual message within a given support conversation thread.
List support queues
Retrieves the names and details of all active support queues (e.g., Billing, Technical).
Check kustomer api status
Check the status of the Kustomer API
Frequently Asked Questions
How does Kustomer MCP help me audit my customer support interactions? +
It lets your AI agent access and read every message in a conversation, whether it came from email, chat, or social media. You don't need to manually open dozens of tickets; the agent pulls the full history for you.
Can I use Kustomer MCP to find information across all my customers? +
Yes. By listing customer IDs and running searches, your AI client can pull 360-degree profiles. You get a single source of truth for every person who interacts with your company.
What if I need to check the status of different support teams? +
The MCP lets you list all active support queues and agents, giving you an instant overview. This means you know exactly which team is handling billing issues versus technical ones.
Is Kustomer MCP only for looking at old tickets? +
No. It's designed to give real-time context. You can list recent support conversations, find who is working on them right now, and get the latest messages instantly.
Does Kustomer MCP handle complex historical searches? +
Absolutely. The agent uses tools like 'search_kustomer_timeline' to run deep, filtered queries across years of data—not just basic keyword matching.
Where do I find my Kustomer API Key? +
Log in to Kustomer, navigate to Settings > Security > API Keys, and create a new key with the necessary scopes.
Can I see chat messages in real-time? +
The list_conversation_messages tool fetches the current history. While not a streaming 'live' view, it provides the most recent state.
Does this support creating customers? +
The current version focus on data retrieval and analysis. Creation tools are planned for future updates.
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