Reamaze Connector for AI agents.

34 live capabilities

Manage your helpdesk, knowledge base, and customer CRM from one place.

Live agent request Reamaze / Connector

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AI Agent

Why people use Reamaze

Reamaze for Knowledge Base and Help Center Management

With this Connector, you just tell your agent to fix the doc. It finds the right article, applies the changes, and lets you stay focused on the customer. You get a unified workflow where the documentation updates as fast as your conversations do.

What Vinkius changes

That your support software becomes an active workspace for your AI agent instead of just another dashboard you have to check.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

Updating a refund policy article

A support lead needs to update a refund policy.
Real-world use case 02

Creating a new customer profile

A success manager is chatting with a new user.
Real-world use case 03

Auditing active support channels

A content strategist wants to see all active channels.

Complete set · 34capabilities

The complete Reamaze capability set.

These are the exact actions your AI can choose when you ask it to work with Reamaze.

Capability set01 / 09

01—04

4 capabilities in this set.

Part of 34 available through Reamaze.

01 Capability
Create article
Create a new Help Article. Use this to add fresh content to your knowledge base instantly.
02 Capability
Create contact
Create a new contact. Add a new customer to your CRM without leaving your current chat.
03 Capability
Create conversation
Create a new conversation on behalf of a customer. Start a new support thread for a specific user.
04 Capability
Create identity
Attach an identity to a contact. Link different user profiles to a single contact record.

Capability set02 / 09

05—08

4 capabilities in this set.

Part of 34 available through Reamaze.

05 Capability
Create incident
Create a new incident. Log a new issue or bug for your technical team to handle.
06 Capability
Create message
Create a new message under a specific conversation. Send a direct reply to a customer's specific query.
07 Capability
Create response template
Create a new Response Template. Save a new standard answer for your team to reuse.
08 Capability
Create staff
Create a new staff user. Add new team members to your support account.

Capability set03 / 09

09—12

4 capabilities in this set.

Part of 34 available through Reamaze.

09 Capability
Delete contact note
Delete a contact note. Remove outdated or incorrect information from a customer's profile.
10 Capability
Get article
Retrieve a specific Help Article. Pull up the exact content you need to review or share.
11 Capability
Get channel
Retrieve a specific channel. Look up details for a specific email or social media integration.
12 Capability
Get conversation
Retrieve a specific conversation. Pull the full history of a specific customer interaction.

Capability set04 / 09

13—16

4 capabilities in this set.

Part of 34 available through Reamaze.

13 Capability
Get incident
Retrieve a specific incident. Get all the details on a single reported issue.
14 Capability
List contact notes
Retrieve notes for a specific contact. See the full history of interactions for one user.
15 Capability
List contacts
List contacts for the Account. Browse your entire customer database.
16 Capability
List conversations
List conversations for the Brand. See all ongoing support threads in one place.

Capability set05 / 09

17—20

4 capabilities in this set.

Part of 34 available through Reamaze.

17 Capability
List identities
Retrieve identities for a contact. See all the different ways a user has logged in.
18 Capability
List messages
Retrieve individual messages for all conversations. Scan through recent activity across all threads.
19 Capability
List response templates
Retrieve Response Templates for the Brand. See all your pre-approved answers in one list.
20 Capability
List satisfaction ratings
Retrieve satisfaction survey ratings. Check how customers feel about your support.

Capability set06 / 09

21—24

4 capabilities in this set.

Part of 34 available through Reamaze.

21 Capability
List staff
Retrieve staff users for the Account. See who is currently on your support team.
22 Capability
List systems
Retrieve systems for the Brand. See all the different integrations connected to your account.
23 Capability
Update article
Update a specific Help Article. Edit existing documentation to fix errors or add info.
24 Capability
Update contact note
Update a contact note. Change existing information to keep your records accurate.

Capability set07 / 09

25—28

4 capabilities in this set.

Part of 34 available through Reamaze.

25 Capability
Create contact note
Attach a note to a contact. This keeps your customer history organized with quick updates.
26 Capability
List incidents
Retrieve incidents for the Brand. See what's currently broken or needs attention across your system.
27 Capability
Get report
Retrieve a specific report. Pull data for your weekly performance reviews without manual exports.
28 Capability
Get response template
Retrieve a specific Response Template. Grab the right wording for a common customer query.

Capability set08 / 09

29—31

3 capabilities in this set.

Part of 34 available through Reamaze.

29 Capability
List articles
List Help Articles for the Brand. Search your entire knowledge base by topic or status.
30 Capability
List channels
List channels for the Brand. See every active integration like chat, email, and social.
31 Capability
Update contact
Update a specific contact. Modify customer details like email addresses or phone numbers.

Capability set09 / 09

32—34

3 capabilities in this set.

Part of 34 available through Reamaze.

32 Capability
Update conversation
Update a conversation. Change the status or details of an ongoing support thread.
33 Capability
Update incident
Update a specific incident. Change the priority or status of a reported bug.
34 Capability
Update response template
Update a specific response template. Edit your standard answers to keep them current.

Set up in minutes

One URL. Then ask Reamaze to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Reamaze from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Reamaze, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Reamaze for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Reamaze URL.
Step 03

Save and start

Save the connection and enable Reamaze in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Reamaze

Open Agent mode in chat and ask: "Using Reamaze, help me...". 34 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Reamaze

Ask Copilot: "Using Reamaze, help me...". 34 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Reamaze

Open Cascade and ask: "Using Reamaze, help me...". 34 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Reamaze

Ask Cline: "Using Reamaze, help me...". 34 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add reamaze --transport http "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Reamaze

Ask Claude: "Using Reamaze, show me...". 34 tools are ready

Where the request belongs

Work Reamaze can move forward.

Built around the request

Support leads who are tired of manual data entry, success managers who need to update CRM fields quickly, and content strategists who want to manage documentation without the friction of a heavy UI.

01

Support Lead

Audits help center content and monitors active communication channels during peak hours.

02

Customer Success Manager

Updates contact information and custom data fields while staying in a conversation.

03

Content Strategist

Drafts and updates help articles directly through AI assistance to keep docs fresh.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 34 capabilities

Reamaze

Automate customer support and helpdesk workflows via Reamaze. manage help articles, channels, and contacts directly from any AI agent.

02 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

03 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

04 12 capabilities

Help Scout

Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

05 11 capabilities

Aidbase

Deploy AI-powered customer support chatbots, manage knowledge bases, and resolve tickets faster with intelligent automation.

06 11 capabilities

Helpshift

Automate mobile and web support via Helpshift. manage issues, FAQs, and user profiles directly from any AI agent.

Bring your own AI

Change the model, client or framework. Keep Reamaze connected.

Before you connect

Questions about Reamaze.

The practical details behind the request, access and result.

Can the Reamaze MCP help me update my help center?

Yes, it lets your agent edit articles directly. You can ask your agent to update specific sections of your documentation without having to log into your helpdesk dashboard.

How does this Connector manage my customer data?

It handles creating contacts and notes automatically. Your agent can take information from a conversation and save it directly to a customer's profile to keep your records accurate.

Can I use this to see my support reports?

Yes, it can pull specific reports for you. Your agent can fetch data for your weekly performance reviews or specific brand metrics instantly.

Does it work with my social media channels?

Yes, it can list and inspect your active channels. Your agent can see which integrations like Twitter or Facebook are currently connected to your brand.

Can it help my team keep responses consistent?

Yes, it can pull your saved response templates. Your agent can grab pre-approved wording for common queries to ensure your team speaks with one voice.

How does this improve my support workflow?

It removes the need to switch between tabs to update docs or CRM info. By letting your agent handle the data entry, your team can stay focused on solving customer problems.

Can I search for specific customers using their email address?

Yes. You can use the list_contacts capability with the q parameter to search for contacts by name or email address across your entire account.

Is it possible to update an existing help article's content?

Absolutely. Use the update_article capability by providing the article's slug and the updated JSON payload containing the new title, body, or status.

How can I see which communication channels are connected to my brand?

You can use the list_channels capability to retrieve all active channels. You can also filter them by type, such as 'email', 'chat', or 'facebook'.

One connection away

Give your agent a direct line to Reamaze.

Connect Reamaze once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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