Reamaze MCP for AI. Manage support, contacts, and articles from chat.
Gemini Works with every AI agent you already use
…and any MCP-compatible client
How this MCP server connects to your AI agent
Reamaze connects your customer support and knowledge base systems directly to any AI agent. You can manage help articles, track contacts, open conversations, and create incidents all without leaving your chat window.
It puts your entire support operation—from CRM notes to published documentation—at your fingertips.
What AI agents can do with Reamaze Automation
Create article
Writes and publishes an entirely new help article for your knowledge base.
Create contact note
Attaches a private internal note to a specific customer's profile record.
Create contact
Creates an entirely new user contact account within Reamaze.
List, find, create, or update help articles for your public-facing knowledge base.
Create new customer profiles, update existing user data, attach internal notes to contacts, or view identity records.
Open a new conversation for a customer, retrieve message history, or create follow-up messages within an active thread.
Create new service incidents and view the details of existing tickets for your team to work on.
Ask an AI about this
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What AI agents can do with Reamaze: 28 Tools for Customer Support
These tools allow you to perform every major operational task in customer support, from writing new documentation to managing complex user accounts.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Reamaze on VinkiusCreate Article
Writes and publishes an entirely new help article for your knowledge base.
Create Contact Note
Attaches a private internal note to a specific customer's profile record.
Create Contact
Creates an entirely new user contact account within Reamaze.
Create Conversation
Starts a brand new chat or support thread on behalf of a customer.
Create Identity
Adds a formal identity record to an existing contact's profile.
Create Incident
Logs a brand new support incident that requires investigation or resolution.
Create Message
Sends a follow-up message into an ongoing customer conversation thread.
Create Response Template
Builds and saves a reusable text template for common support responses.
Create Staff
Creates a new staff user account within the system's administrative panel.
Delete Contact Note
Removes an internal note from a contact record when it is no longer relevant.
Get Article
Retrieves the full content of one specific help article using its unique identifier.
Get Channel
Fetches details about a single, active support channel (like email or chat).
Get Conversation
Retrieves the complete history and current status of an existing customer conversation.
Get Incident
Pulls all details, updates, and notes related to a specific support incident ticket.
Get Report
Retrieves a pre-built or requested operational report from your account data.
Get Response Template
Gets the stored text and parameters for an existing response template.
List Articles
Searches or lists multiple help articles, allowing filtering by status or topic slug.
List Channels
Retrieves a list of all active support channels connected to your brand account.
List Contact Notes
Displays all internal notes attached to a specific contact's profile.
List Contacts
Gets a list of all customer and staff contacts associated with your account.
List Conversations
Retrieves a summary list of ongoing or closed support conversations.
List Identities
Gets all formal identity records associated with a specific contact.
List Incidents
Lists and summarizes multiple open or closed support incidents/tickets.
List Messages
Retrieves individual messages from all conversations across your platform.
List Response Templates
Shows a list of reusable response templates that your team can use.
List Satisfaction Ratings
Retrieves the results from customer satisfaction surveys you run.
List Staff
Lists all employee users who have access to your support platform.
List Systems
Retrieves a list of connected internal systems used by the brand account.
Update Article
Modifies and saves changes to an existing help article's content or status.
Update Contact Note
Edits or replaces the text of a previously attached internal note on a contact record.
Update Contact
Modifies key details, like email or name, for an existing customer profile.
Update Conversation
Updates the status of a conversation thread (e.g., resolved or awaiting reply).
Update Incident
Changes the priority, assignment, or status of an open support incident.
Update Response Template
Edits the wording or parameters of a saved response template.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Claude AI
Open Claude Settings
Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
Add Custom Connector
Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:
https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp
Replace [YOUR_TOKEN_HERE] with your token
from cloud.vinkius.com. For OAuth-protected servers, expand
Advanced settings to add credentials.
Start a conversation
Open a new chat. The Reamaze integration is available immediately — no restart needed.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Reamaze, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,100+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Reamaze. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
VINKIUS INFRASTRUCTURE
Cloud Hosted
Managed infra
V8 Isolated
Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on every call
GDPR Compliant
EU data residency
Token Compression
~60% cost reduction
Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 34 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
The context switching tax is killing your team's efficiency., Solved with Vinkius AI Gateway
Right now, when a customer calls with an issue that requires documentation changes and a profile update, you open the CRM tab. You copy the client ID. Then you switch to the helpdesk CMS, paste the ID into a search field, find the right article slug, and then finally jump over to the ticketing system just to create the initial incident ticket. It's three different systems, five different tabs, and at least four copy-pastes.
With this MCP, you talk to your agent. You tell it: 'The customer needs a new account created, an article updated on billing, and we need a conversation opened.' The agent coordinates those actions through the available tools, giving you immediate access to everything without ever making you leave the chat window.
Reamaze MCP: Full Control Over Your Support Data
You don't have to manually list channels or retrieve contact notes just to get a quick overview. You can ask your agent to run `list_channels` and then immediately follow up with `list_contact_notes` for the user you just reviewed, all in rapid succession.
The difference is that instead of being an administrator juggling multiple UIs, you're managing your entire support ecosystem through a single conversation. It’s instant access to operational data.
What your AI can actually do with this
You talk to your agent about your support workflow, and it handles the underlying complexity. Forget switching between the knowledge base, the contact records, and the ticketing system just to update a customer's profile or draft an article. This MCP gives you direct access to all that data through natural conversation.
Need to add documentation? Just ask your agent to list help articles, search for specific content, or even create a whole new guide. Dealing with customers is routine: when someone contacts you, the agent can retrieve existing conversations, attach notes to their profile, and create an incident if needed. You don't have to navigate complex forms; you just tell the agent what needs doing.
Because Vinkius hosts this MCP, your AI client connects once and gains full oversight of everything from staff management to viewing satisfaction ratings.
019ea601-6280-70c0-b084-0313cf97bcbb 
Here's how it actually works
The bottom line is, you never have to copy an account ID and paste it into three different systems again.
Subscribe to this MCP and provide your Reamaze Brand name, Login Email, and API Token.
Connect your preferred AI client, giving it permission to interact with all support tools.
Start talking to the agent. You can then ask it to list contacts or retrieve a specific conversation history.
Who is this actually for?
This MCP serves Support Leads who need a quick audit of all active channels; Customer Success Managers who handle daily profile updates; and Content Strategists who write and manage documentation.
Updates customer contact information, attaches internal notes to profiles, or creates new identity records while talking to a client.
Audits all active communication channels by listing conversations and reviewing incident reports for the entire team.
Drafts, updates, or retrieves specific help articles to keep the knowledge base current without logging into a CMS.
What Changes When You Connect
Updates are instant. Instead of logging into a separate CRM to change an email address or status, you simply tell your agent to update_contact, and the record changes immediately.
Build better documentation faster. Need a new guide? Use create_article and let your agent handle the API submission, saving you five minutes of manual form filling per article.
Centralized visibility is key. Your agent can run list_conversations or check get_incident to give you a full status update on a customer without needing multiple tabs open.
No more lost context. When a new user pops up, the agent checks the history by running get_conversation, ensuring everyone has access to every past message and note.
Full oversight of your support team. You can use list_staff or create_staff directly through chat, making onboarding and resource management part of your regular workflow.
See it in action
A customer calls with a known issue.
The support agent asks their AI client to check the ticket history by running get_conversation. The agent sees that the user already has an open incident and immediately updates it using update_incident, saving the customer from repeating themselves.
A product manager needs to update a policy.
The PM tells their agent, 'Update the refund article.' The agent finds the slug and runs update_article, ensuring the knowledge base is current immediately without needing CMS access.
Sales needs to onboard a new client profile.
Instead of filling out three separate web forms, the sales rep asks their agent to run create_contact and then use create_identity, getting the whole profile ready in seconds.
The team needs to review past interactions for compliance.
A manager asks their agent to list all conversations from last week using list_conversations. The agent compiles a summary report, showing exactly what was discussed and when.
The honest tradeoffs
Manually cross-referencing data
You copy the customer's name from the CRM dashboard, open the ticketing system to check for incidents, then manually paste the name into the knowledge base tool just in case.
Just tell your agent to look up the contact and ask it to list_contacts or run get_incident. The connection handles all the cross-referencing for you.
Forgetting follow-up details
You write an article, but forget to add a note about who was speaking with the customer on that day. That context is lost.
After creating content or resolving a ticket, ask your agent to run create_contact_note so you never lose internal context again.
Trying to update data piecemeal
You fix the name in one place, but then realize the email address is wrong and have to go back and change it manually.
Tell your agent to update_contact with all changes at once. It ensures the record is fully accurate across all linked fields.
When It Fits, When It Doesn't
Use this MCP if your support team spends time switching between different software applications—the CRM, the CMS, and the ticketing system—to perform a single task like updating a customer profile or writing an article. It's designed for deep operational control: you need to list contacts AND update incidents AND read articles, all in one conversational flow. Don't use this if your primary goal is just reading reports; while list_satisfaction_ratings exists, other dedicated analytics tools might give deeper insights. Also, don't use it if you only ever create brand-new content; the value here comes from the ability to read, retrieve, and modify existing data using tools like get_article or update_contact_note.
Questions you might have
How do I use the Reamaze MCP to find articles? +
You can list all available help articles using list_articles, or if you know the exact slug, run get_article to retrieve its full content.
Can I update a customer's address with Reamaze MCP? +
Yes. Use the agent to call update_contact and provide all the necessary fields for modification, ensuring your contact record is accurate.
What if I want to start an investigation on a customer issue? +
Run create_incident to log the new ticket. You can then use update_incident later to change its status or priority as your team works on it.
How do I record internal thoughts about a client using Reamaze MCP? +
Use create_contact_note to attach private notes directly to the contact profile. This keeps critical context away from public view.
Can Reamaze MCP manage staff users? +
Yes, you can create new accounts using create_staff, or list existing team members by calling list_staff for an audit.
We've already built the connector for Reamaze. Just plug in your AI agents and start using Vinkius.
No hosting. No infrastructure. No complex setup.
All 34 tools are live and waiting.
You're up and running in seconds.
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