Vinkius

ServiceNow MCP. Manage IT service records via conversation.

ServiceNow MCP connects your AI client to the enterprise IT Service Management backbone. Manage everything from P1 incidents and service requests to change approvals and CMDB lookups using natural conversation. Stop navigating complex dashboards; just ask your agent to handle it.

ServiceNow MCP is compatible with Claude Claude
ServiceNow MCP is compatible with ChatGPT ChatGPT
ServiceNow MCP is compatible with Cursor Cursor
ServiceNow MCP is compatible with Gemini Gemini
ServiceNow MCP is compatible with Windsurf Windsurf
ServiceNow MCP is compatible with VS Code VS Code
ServiceNow MCP is compatible with JetBrains JetBrains
ServiceNow MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Search for known issues

It searches the Knowledge Base using simple keywords, returning article numbers and summaries that help resolve incidents.

Track active service disruptions

You can list open incidents with specific filters like priority or assignment group to see exactly what needs fixing right now.

Manage system changes

The MCP lets you create new change requests, check the risk level, and track them until they are approved by CAB.

Audit infrastructure assets

Query the CMDB to find specific configuration items or map relationships between different pieces of hardware and software.

Update ticket details

You update existing records, specifying only the fields you need changed—no more opening a record just to change one status flag.

Waiting for input…

AI Agent
ServiceNow

What AI agents can do with ServiceNow with 10 Tools

Use these tools to perform specific actions across your entire ServiceNow instance—from creating new assets to listing open tickets.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using ServiceNow MCP

Create Record

This tool allows you to create a brand new record in key tables like incident, change request, or service catalog requests.

Search Knowledge

It searches the ServiceNow Knowledge Base and returns matching articles with their...

Update Record

You modify an existing record by specifying only the exact fields and values that...

Delete Record

This action removes a ServiceNow record entirely; you'll be warned because this...

Query Table

It lets you run custom queries against any table using advanced filters, including...

Count Records

This tool quickly counts how many records exist in a specific ServiceNow table without having to fetch every single one of them.

Get Record

You retrieve all available information for a single record just by providing its system ID.

List Incidents

It lists multiple incidents and lets you filter the results by criteria like...

List Change Requests

This tool fetches a list of change requests, allowing filtering based on risk level...

Query Cmdb

You search the CMDB for configuration items like servers or applications using...

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

ServiceNow MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The ServiceNow integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with ServiceNow, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
ServiceNow MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by ServiceNow. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Cloud Hosted

Managed infra

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Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

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EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The headache of the manual IT service workflow

Today, managing an incident means jumping between at least four separate dashboards. You open the ticket to check priority, click over to the CMDB to see what assets are involved, then switch tabs to find a related knowledge article. If you need to update anything, you have to copy and paste IDs across multiple forms just to make sure everything is logged correctly.

With this MCP, that entire sequence vanishes. You tell your agent, 'Figure out why the VPN dropped for Joe in accounting.' The agent handles checking `list_incidents`, cross-referencing assets via `query_cmdb`, and suggesting articles from `search_knowledge`—all without you clicking anything.

Get immediate control with ServiceNow MCP

The ability to manage records means no more manual status updates. Instead of finding the change request, opening it, and changing 'Status: Pending' to 'Status: Approved,' you simply tell your agent to perform the action.

Your IT team gains immediate control over its service data. You talk to ServiceNow using plain English; the MCP translates that into precise actions like running `create_record` or `update_record`, making complex operations as simple as a chat message.

What ServiceNow MCP does for your AI

The ServiceNow MCP lets you manage your entire IT operational lifecycle through simple chat commands, treating your AI client like an internal ITSM command center. Instead of clicking through multiple tabs on a massive dashboard, you talk to the system. You can query open tickets by priority or SLA breach status using one prompt.

Need to escalate? Just ask it to create a new incident record. Want to know if that database upgrade is safe? The agent queries the CMDB and tells you what CI relationships exist. Everything—from submitting a service request to reviewing complex change approvals—is handled conversationally. Connect this MCP through Vinkius, your #1 catalog, and give your AI agent hands-on access to every corner of ServiceNow's record system.

It turns IT operations from manual data entry into dialogue.

Built · Hosted · Managed by Vinkius ServiceNow MCP - Manage IT Incidents & Assets
Server ID 019d7606-8d14-724c-8de9-a94231dc89b1
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about ServiceNow MCP

How does the ServiceNow MCP handle CMDB data? +

The MCP uses query_cmdb to let you search common configuration items like servers and applications. It can also explore relationships, showing how different assets depend on each other.

Can I use the ServiceNow MCP to track P1 incidents? +

Yes, you can list open P1 incidents by using list_incidents. This lets you filter results immediately by priority or assignment group for quick triage.

What if I need to change a ticket field, but don't know the sys_id? +

You first use list_incidents or get_record to find the record ID. Once you have that ID, you can then use update_record to modify specific fields.

Does ServiceNow MCP help with change approvals? +

Yes, it supports managing changes. You can use create_record to draft a request and track its status through the system's defined approval workflows.

Is this MCP only for viewing data? +

No, it lets you do more than just view. You can also execute actions like create_record to open new tickets or update_record to change the status of existing ones.