ServiceNow Connector for AI agents.
10 live capabilities
Manage incidents, CMDB records, and service requests from your chat interface.
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Why people use ServiceNow
ServiceNow for Faster IT Incident Response
This Connector changes that by letting you stay in your chat app. You can ask your agent to find the P1 tickets, pull the right knowledge articles, and update statuses in one go. You get a command center that handles the navigation for you.
What Vinkius changes
You get a chat-based interface for your entire ServiceNow instance.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
High priority incident triage
An incident manager asks the agent to show all unassigned P1 tickets.
- Real-world use case 02
Rapid change request creation
A DevOps engineer describes a database upgrade.
- Real-world use case 03
Knowledge base troubleshooting
A help desk analyst asks about VPN issues.
Complete set · 10capabilities
The complete ServiceNow capability set.
These are the exact actions your AI can choose when you ask it to work with ServiceNow.
01—04
4 capabilities in this set.
Part of 10 available through ServiceNow.
- 01 Capability
Get record
Fetch every field of a single ServiceNow record using its unique sys_id.
- 02 Capability
Update record
Modify specific fields on an existing ServiceNow record to keep your data current.
- 03 Capability
Query table
Execute SysParm-filtered queries against any table, including dot-walking for related fields.
- 04 Capability
Count records
Get the total count of records from a table to quickly pull metrics for dashboards.
05—07
3 capabilities in this set.
Part of 10 available through ServiceNow.
- 05 Capability
Create record
Create new records in tables like incident, change_request, or sc_request using JSON fields.
- 06 Capability
Delete record
Remove a record from ServiceNow permanently. Use this with caution.
- 07 Capability
List incidents
List incidents filtered by priority, state, or assignment group for quick triage.
08—10
3 capabilities in this set.
Part of 10 available through ServiceNow.
- 08 Capability
List change requests
View change requests filtered by risk, state, or type to monitor scheduled windows.
- 09 Capability
Search knowledge
Find matching articles with KB numbers and descriptions in the ServiceNow Knowledge Base.
- 10 Capability
Query cmdb
Search configuration items like servers and network devices to explore CI relationships.
Set up in minutes
One URL. Then ask ServiceNow to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use ServiceNow from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it ServiceNow, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable ServiceNow for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the ServiceNow URL.
- Step 03
Save and start
Save the connection and enable ServiceNow in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"servicenow": {
"url": "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using ServiceNow
Open Agent mode in chat and ask: "Using ServiceNow, help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"servicenow": {
"url": "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using ServiceNow
Ask Copilot: "Using ServiceNow, help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"servicenow": {
"url": "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using ServiceNow
Open Cascade and ask: "Using ServiceNow, help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"servicenow": {
"url": "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using ServiceNow
Ask Cline: "Using ServiceNow, help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add servicenow --transport http "https://edge.vinkius.com/vk_preview_k4ZSCrrNOwevZ2C9FCaVluKPltLhbQHBl2nIvIOe/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using ServiceNow
Ask Claude: "Using ServiceNow, show me...". 10 tools are ready
Where the request belongs
Work ServiceNow can move forward.
For IT teams who are drowning in tickets and manual data entry. It is for the person who needs to know the status of an infrastructure change without opening ten different tabs.
IT Service Manager
Triage incidents and track SLA compliance via chat commands during high pressure outages.
DevOps Engineer
Create change requests and query CMDB relationships without manual data entry in the portal.
Help Desk Analyst
Resolve tickets faster by searching the internal knowledge base through conversation.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Jitbit
Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.
Salesforce Service Cloud
Manage support cases, search the knowledge base, track case metrics, and resolve customer issues through natural conversation.
Freshservice
Manage your IT service desk, track tickets, and oversee assets via AI agents with Freshservice.
Incident.io
Manage incidents, roles, and on-call schedules via Incident.io API.
Bring your own AI
Change the model, client or framework. Keep ServiceNow connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about ServiceNow.
The practical details behind the request, access and result.
Can the ServiceNow MCP help my help desk team?
Yes, it lets analysts find knowledge articles and update tickets using just conversation. This means they can resolve issues faster without navigating complex menus.
How does the ServiceNow MCP interact with my CMDB?
It can query configuration items and show relationships between your assets. You can ask about specific servers or network devices directly.
Can I create new tickets with this ServiceNow MCP?
Yes, you can use it to create incidents, change requests, and service requests. The agent handles the data entry based on your instructions.
Does the ServiceNow MCP support custom tables?
It can query any ServiceNow table using specific filters and dot-walking. This gives you access to your organization's unique data structures.
Is the ServiceNow MCP good for tracking change orders?
Yes, it can list change requests and check their risk levels or approval status. This makes monitoring scheduled windows much easier.
Can I use the ServiceNow MCP to update existing records?
Yes, you can update specific fields on any record without opening the full form. It is a great way to change statuses or assignees on the fly.
Can I query incidents filtered by priority and assignment group?
Yes. Use the query_table capability with the incident table and SysParm query filters like priority=1^assignment_group=Network. Full dot-walking is supported for related fields.
How do I create a change request through the agent?
Use the create_record capability with the change_request table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.
Can the agent search the knowledge base for solutions?
Absolutely. The search_knowledge capability searches across all published knowledge articles using keyword or category filters, returning relevant articles with their KB numbers and resolution steps.
Does it support custom tables beyond the standard ITSM modules?
Yes. The query_table capability works with any ServiceNow table. standard or custom (u_ prefixed). Pass the table name and your SysParm filters, and the agent handles pagination and field expansion automatically.
One connection away
Give your agent a direct line to ServiceNow.
Connect ServiceNow once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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