How to Use the Birdeye MCP in Claude

Q: How do I trigger Birdeye surveys from Claude Desktop?

Use the checkincustomer tool within your chat. It sends the request to the platform instantly, keeping your follow-up process fast.

Manage your reputation and customer feedback inside Claude Desktop using the Birdeye MCP Server.

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…and any MCP-compatible client

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Connect Birdeye MCP to Claude Desktop

Create your Vinkius account to connect Birdeye to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Birdeye with Claude Desktop

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Monitor customer sentiment in Claude Desktop

Keep tabs on your brand by pulling feedback directly into your chat. Use `list_reviews` to see what people say without leaving your workspace. Your AI agent parses this data to spot trends across your locations. You get a clear picture of performance using `get_review_summary`.

Automate customer check-ins via Claude Desktop

Trigger review requests the moment a client finishes a visit. The `checkin_customer` tool handles the heavy lifting while you focus on the conversation. It removes the manual work of jumping between tabs. Your workflow stays focused on the customer experience.

Handle reviews directly in Claude Desktop

Draft and send responses to customer feedback without switching windows. The `reply_to_review` tool puts the power to fix issues right in your hands. Maintain your reputation by addressing concerns immediately. You'll keep your customer relationships healthy and active.

Setup guide

Set up Birdeye MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Birdeye MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Birdeye MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under birdeye-mcp.

json

{
  "mcpServers": {
    "birdeye-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Birdeye. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Birdeye MCP in Claude Desktop

Yes, you can. Simply install the server in your config file, and the tools will appear in your chat interface ready for use.

Use the `checkin_customer` tool within your chat. It sends the request to the platform instantly, keeping your follow-up process fast.

It works across all tiers. Whether you use the free version or a paid plan, the connection functions the same way.

Your API tokens stay on your local machine within your configuration files. We never touch your private keys, keeping your data locked down locally.

Your contact names and phone numbers are processed only when you explicitly invoke a tool. We prioritize your privacy by keeping all data transmissions encrypted and restricted to your active session.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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