How to Use the ConnectWise MCP in AutoGen

Q: How do I register ConnectWise tools in AutoGen?

Start by installing the extension package with pip install -U "autogen-extmcp". After that, pass your Vinkius URL to StreamableHttpServerParams and load the tools into your AssistantAgent.

Q: Can I use AutoGen to search ConnectWise tickets by keyword?

Your agents can run searchticketsbysummary to scan active queues. They then discuss the search results to determine if a duplicate issue already exists.

Run multi-agent debates in AutoGen to triage and resolve ConnectWise tickets.

See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

MCP Servers - Free for Subscribers

Connect ConnectWise MCP to AutoGen

Create your Vinkius account to connect ConnectWise to AutoGen and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

GDPR Free for Subscribers

Setup ConnectWise with AutoGen

Ask AI about this MCP

ChatGPT

Claude

Perplexity

Coordinate multi-agent ticket triage in AutoGen

The `get_ticket` tool provides the raw ticket data needed for your agents to debate priority and assignment. One agent analyzes the technical description while another checks staff availability. They negotiate the best path forward before any changes are made. This collaborative process ensures complex support issues get routed to the right team member without human intervention.

Validate assignments before dispatching

Your dispatch agent uses `list_members` to verify who is on shift and qualified for a task. Simultaneously, a customer-focus agent runs `get_company` to check if the client has VIP status. By discussing these details in a shared conversation, the agents avoid assigning critical tasks to offline staff. You get optimal resource allocation based on real-time data.

Audit sales activities via collaborative agents

The `list_sales_activities` tool pulls recent updates for your audit agents to review. A compliance agent flags missing details while a coordinator agent suggests corrections. This multi-perspective review catches errors before they reach your billing system. The agents resolve discrepancies internally and present you with a clean, verified summary.

Setup guide

Set up ConnectWise MCP in AutoGen

Prerequisites

Python 3.10+ installed
autogen-ext[mcp] package
Active Vinkius subscription with a valid endpoint token

1

Install AutoGen with MCP
Run pip install "autogen-ext[mcp]" autogen-agentchat. The MCP extension includes mcp_server_tools for stateless tool access.
2

Fetch tools from the MCP
Call mcp_server_tools(SseServerParams(url=...)) with your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Run your agent
Pass the tools to AssistantAgent and call agent.run(). The agent invokes ConnectWise tools and returns structured results.

agent.py

from autogen_ext.tools.mcp import SseServerParams, mcp_server_tools
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.models.openai import OpenAIChatCompletionClient

server_params = SseServerParams(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

tools = await mcp_server_tools(server_params)

agent = AssistantAgent(
    name="ConnectWise_assistant",
    model_client=OpenAIChatCompletionClient(model="gpt-4o"),
    tools=tools,
)

result = await agent.run("List recent ConnectWise data")
print(result.messages[-1].content)

Get your connection token →

Prerequisites

Python 3.10+ installed
autogen-ext[mcp] + autogen-agentchat
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Same packages as above. McpWorkbench is ideal when your agent needs stateful sessions across multiple tool calls.
2

Use McpWorkbench as context manager
Wrap your agent in async with McpWorkbench(...) to maintain shared state and resources. The workbench manages the full MCP session lifecycle.
3

Run with workbench
Pass workbench=workbench to your agent. State is preserved across multiple tool calls within the same session.

agent.py

from autogen_ext.tools.mcp import McpWorkbench, SseServerParams
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.models.openai import OpenAIChatCompletionClient

server_params = SseServerParams(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

async with McpWorkbench(server_params) as workbench:
    agent = AssistantAgent(
        name="ConnectWise_assistant",
        model_client=OpenAIChatCompletionClient(model="gpt-4o"),
        workbench=workbench,
    )

    result = await agent.run("List recent ConnectWise data")
    print(result.messages[-1].content)

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by ConnectWise Manage. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect ConnectWise now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about ConnectWise MCP in AutoGen

Start by installing the extension package with `pip install -U "autogen-ext[mcp]"`. After that, pass your Vinkius URL to `StreamableHttpServerParams` and load the tools into your `AssistantAgent`.

Yes, once the agents agree on the ticket details, the designated writer agent executes `create_ticket` to commit the new issue to your PSA.

Yes, this MCP Server handles concurrent requests seamlessly. Multiple AutoGen agents can query `list_companies` and `list_contacts` simultaneously without blocking each other.

Your agents can run `search_tickets_by_summary` to scan active queues. They then discuss the search results to determine if a duplicate issue already exists.

Vinkius manages all API authentication tokens outside of your local runtime. Your AutoGen agents only interact with the secure MCP endpoint, keeping your master PSA credentials completely hidden.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

OpenAI Agents SDK sdk-python

Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript