How to Use the ConnectWise MCP in VS Code Copilot

Q: Can VS Code Copilot find specific ConnectWise tickets by keyword?

Yes, VS Code Copilot uses the searchticketsbysummary tool to locate tickets containing specific error messages or customer names. Just ask the chat agent to find the relevant ticket to view its full details.

Q: Does VS Code Copilot support pagination for large ConnectWise ticket lists?

Yes, the listservicetickets tool handles pagination via the pageSize parameter, allowing VS Code Copilot to fetch manageable chunks of tickets. This keeps your chat panel responsive even when dealing with thousands of open issues.

Manage your ConnectWise support queue and look up client accounts directly from the VS Code Copilot chat.

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Connect ConnectWise MCP to VS Code Copilot

Create your Vinkius account to connect ConnectWise to VS Code Copilot and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup ConnectWise with VS Code Copilot

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Triage ConnectWise Tickets Inside VS Code Copilot

The `get_ticket` and `list_service_tickets` tools let your development team monitor active ConnectWise issues without leaving the code editor. When a customer reports a bug, developers can ask VS Code Copilot to fetch the ticket details, check its priority, and read the latest notes. This direct access means your engineering team can assign ConnectWise tickets to themselves or update the status as soon as a hotfix is merged. There is no need to open a browser tab or ping a dispatcher to move the ticket forward.

Map Client Accounts with this MCP Server

The `list_companies` and `get_company` tools allow VS Code Copilot to find the exact account details needed for billing or custom integrations. Developers can quickly verify a client's status, territory, and contact information while writing backend logic. Instead of guessing database structures or searching through external documentation, the team can query the ConnectWise MCP Server directly in their chat panel. This ensures that every script or API call uses correct, real-time client IDs.

Automate Ticket Creation in VS Code Copilot

The `create_ticket` and `list_members` tools enable your team to log bugs and assign tasks to internal staff directly from the codebase. If a developer spots an issue in production, they can ask the copilot to open a ticket and assign it to the correct engineer. The agent uses `list_members` to find the right staff identifier and then runs `create_ticket` to populate the summary and details. This keeps your tracking system updated without forcing developers to break their coding flow.

Setup guide

Set up ConnectWise MCP in VS Code Copilot

Prerequisites

VS Code 1.99 or later with GitHub Copilot extension
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and run "MCP: Add Server". Select HTTP (Streamable) as the server type. VS Code will create .vscode/mcp.json in your workspace.
2

Add the ConnectWise MCP

Paste the JSON snippet shown on the right into your .vscode/mcp.json. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Switch to Agent mode

Open Copilot Chat (Cmd+Shift+I / Ctrl+Shift+I) and switch to Agent mode using the dropdown. MCP tools are only available in Agent mode — they do not appear in Edit or Ask modes.
4

Verify the connection

In the Copilot Chat input, type # to list available tools. You should see the ConnectWise tools listed. Try asking: "List my recent ConnectWise transactions" and Copilot will invoke them automatically.

.vscode/mcp.json

{
  "mcpServers": {
    "connectwise-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by ConnectWise Manage. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about ConnectWise MCP in VS Code Copilot

You can commit a .vscode/mcp.json file to your shared Git repository with the server settings. Every developer on your team using VS Code Copilot will instantly get access to the ticket and company lookup tools.

Yes, VS Code Copilot uses the `search_tickets_by_summary` tool to locate tickets containing specific error messages or customer names. Just ask the chat agent to find the relevant ticket to view its full details.

You can ask VS Code Copilot to look up your team directory using `list_members` and then update the target ticket. The agent will apply the correct staff ID to the ticket record without you leaving the editor.

Yes, the `list_service_tickets` tool handles pagination via the pageSize parameter, allowing VS Code Copilot to fetch manageable chunks of tickets. This keeps your chat panel responsive even when dealing with thousands of open issues.

All data transactions, including ticket summaries and company records, are processed through an ephemeral, zero-trust V8 sandbox. Your sensitive customer details and internal staff directories are never stored or used for training.

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