How to Use the ConnectWise MCP in Cursor

Q: Can Cursor create a new ConnectWise ticket when a build fails?

Yes, you can instruct the Cursor agent to run the createticket tool when a local test or build script returns an error. The agent will populate the summary and notes with the terminal output.

Q: How does Cursor handle pagination when listing ConnectWise tickets?

The listservicetickets tool supports pagination parameters which Cursor uses to step through your ticket backlog. This prevents your editor's context window from getting overloaded with thousands of records at once.

Q: What security measures protect my ConnectWise company records in Cursor?

All queries involving getcompany and customer contact details run through an isolated sandbox. Your client databases and internal staff rosters are never cached or exposed to external AI training models.

Build custom integrations and triage ConnectWise service tickets directly within the Cursor composer.

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Connect ConnectWise MCP to Cursor

Create your Vinkius account to connect ConnectWise to Cursor and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup ConnectWise with Cursor

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Write Code with Real ConnectWise Context in Cursor

The `get_ticket` and `list_service_tickets` tools allow the Cursor agent to pull actual ticket payloads directly into your workspace. Instead of writing code against mock data, your editor uses real JSON structures from your active ConnectWise service boards. This means you can write and test custom webhook handlers or data parsers inside Cursor using live ConnectWise schemas. The agent reads the ticket priority and status directly, generating precise code that matches your actual setup.

Run ConnectWise MCP Server Queries Inside Your Editor

The `search_tickets_by_summary` and `list_sales_activities` tools let you audit your team's support queue without switching away from your active codebase. You can ask Cursor to find tickets related to a bug you are fixing and link them directly in your code comments. By keeping your editor connected to the ConnectWise MCP Server, you save your developers from constant context switching. They can check if a bug has an active ticket, read the customer's notes, and update the status right from the terminal sidebar.

Resolve Company Identifiers Instantly in Cursor

The `list_companies` and `get_company` tools give your Cursor agent the ability to match customer accounts to database IDs while you write integration scripts. You don't have to hardcode test IDs or look them up in a browser tab. Ask the Cursor agent to fetch a specific company's territory or status, and it will insert the exact parameters into your active file. This keeps your development environment fast, accurate, and completely aligned with your live PSA data.

Setup guide

Set up ConnectWise MCP in Cursor

Prerequisites

Cursor installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP Settings

Go to Cursor Settings → MCP or open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and search for "MCP: Add Server".
2

Add the ConnectWise MCP

Cursor will create or open .cursor/mcp.json in your project root. Paste the JSON snippet on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Enable Agent mode

Open Composer (Cmd+I / Ctrl+I) and switch to Agent mode using the dropdown at the top. MCP tools are only available in Agent mode.
4

Verify the connection

Ask Cursor something like "List my recent ConnectWise transactions." If the MCP tools are loaded correctly, Cursor will call the ConnectWise tools automatically. You can also check Settings → MCP for a green status indicator.

.cursor/mcp.json

{
  "mcpServers": {
    "connectwise-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by ConnectWise Manage. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about ConnectWise MCP in Cursor

Create a .cursor/mcp.json file in your project root and define the server under the mcpServers key. Once configured, Cursor Agent mode can immediately invoke tools like `get_ticket` to fetch live data into your workspace.

Yes, you can instruct the Cursor agent to run the `create_ticket` tool when a local test or build script returns an error. The agent will populate the summary and notes with the terminal output.

The `list_service_tickets` tool supports pagination parameters which Cursor uses to step through your ticket backlog. This prevents your editor's context window from getting overloaded with thousands of records at once.

No, Cursor does not store your keys. Your credentials are managed securely by Vinkius, which handles the authentication handshake and exposes the tools to your local editor via a secure endpoint.

All queries involving `get_company` and customer contact details run through an isolated sandbox. Your client databases and internal staff rosters are never cached or exposed to external AI training models.

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