How to Use the Dixa MCP in Claude

Bring your Dixa support data directly into Claude Desktop for faster ticket triage and agent monitoring.

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…and any MCP-compatible client

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Connect Dixa MCP to Claude Desktop

Create your Vinkius account to connect Dixa to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Dixa with Claude Desktop

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Manage support tickets in Claude Desktop

Stop jumping between your dashboard and chat. You can now use `list_open_support_tickets` to pull active items directly into your conversation. It saves time when you need to see exactly what is piling up without clicking through a web interface.

Track agent performance and availability

Use `quick_agent_presence_audit` to see who is online and `get_agent_profile` for specific performance metrics. This gives your AI client the context it needs to route work to the right person based on real-time availability.

Query conversation history instantly

Search through past interactions using `search_conversations_by_subject` or pull full logs with `get_conversation_details`. You get clear answers on customer issues without digging through archives or manually filtering logs.

Setup guide

Set up Dixa MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Dixa MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Dixa MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under dixa-mcp.

json

{
  "mcpServers": {
    "dixa-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Dixa. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect Dixa now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Dixa MCP in Claude Desktop

Open your configuration file in Claude Desktop and add the server details under the mcpServers key. Once you save and restart, the tools will appear in your chat interface.

Yes, you can run the presence audit tool to get a high-level view of who is currently active. It provides a quick summary of your team's state without leaving the app.

Absolutely. You can use the search tools to find specific conversations by subject line or list all open tickets in your queues.

The MCP server runs as a local process. Your credentials and ticket data stay within your control, and the connection is managed by the secure protocol.

You can access account metadata directly using the server tools. It exposes your current usage limits and account details so you stay within your operational bounds.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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