How to Use the Five9 QM MCP in Claude Code

Manage call center quality metrics and run batch evaluations directly from your terminal with Claude Code.

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Connect Five9 QM MCP to Claude Code

Create your Vinkius account to connect Five9 QM to Claude Code and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Five9 QM with Claude Code

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Run batch evaluations from the command line with Claude Code

Stop clicking through slow web interfaces to grade agent calls with `list_qm_interactions` using this MCP tool. Claude Code lets you run batch scripts that submit scores using `create_evaluation` without leaving your terminal. This terminal-first approach speeds up your daily QA workflow. You can pipe the outputs directly into other CLI tools or save them to local reports.

Audit agent performance via CLI scripts

Monitoring your team's metrics shouldn't require a complex BI setup when you can query `get_qm_summary` directly in Claude Code. This MCP Server allows your CLI agent to dump the performance metrics directly to your terminal. You can quickly check on specific team members using `list_qm_agents` to see who needs coaching. It is the fastest way to get raw performance data without loading heavy dashboards.

Extract recording links for external pipelines

Integrate call audio with your existing transcription or analysis tools using `get_recording_link` in Claude Code. Claude Code can grab the raw audio URL and pass it to your local speech-to-text engines. This lets you build automated post-call analysis pipelines in seconds. You get direct access to the audio files without manual downloads.

Setup guide

Set up Five9 QM MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see five9-qm-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Five9 QM transactions." It will automatically discover and invoke the available Five9 QM tools.

Terminal

claude mcp add --transport http five9-qm-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Five9 QM MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "five9-qm-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9 QM. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Five9 QM MCP in Claude Code

You can initiate evaluations through the MCP connection by telling Claude Code to run `create_evaluation` with the target agent ID. It pulls the correct form structure using `get_evaluation_form` to ensure compliance.

Yes, you can run a terminal command to fetch audio links using `get_recording_link`. Claude Code can then pipe these URLs to local tools or download them directly.

Simply ask the CLI agent to list your team, and it will run `list_qm_agents`. It outputs a clean list of evaluatable agents directly to your standard output.

Run the add command to register the server. This configures the connection in your local config file for immediate terminal access.

Your API credentials and user token data are stored locally on your machine in the secure configuration file. The server uses transient HTTPS requests to communicate with Five9, meaning your authentication credentials are never exposed or transmitted to third parties.

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