How to Use the Five9 QM MCP in Windsurf

Q: Can Windsurf pull call recordings directly from Five9 QM?

Yes, Cascade uses the getrecordinglink tool to fetch direct audio links. You can listen to specific agent interactions without leaving your Windsurf workspace.

Q: How do I manage calibration sessions using Five9 QM in Windsurf?

Cascade runs listcalibrations to pull active calibration sessions. It then compares supervisor scores against your standard forms fetched with getevaluationform.

Audit agent performance and run calibrations inside Windsurf using Cascade's autonomous multi-step tool chains.

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Connect Five9 QM MCP to Windsurf

Create your Vinkius account to connect Five9 QM to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Five9 QM with Windsurf

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Run agent evaluations with Windsurf Cascade

Cascade doesn't wait for you to prompt every single step when auditing team performance with `list_qm_interactions`. Tell it to evaluate a specific call, and it immediately pulls the form via `get_evaluation_form` and submits the final score with `create_evaluation`. This keeps your QA process moving without manual intervention in Windsurf. You get a fully populated scorecard directly in your editor workspace, ready for review.

Calibrate scoring across your entire team

Ensuring your supervisors grade calls consistently with `list_calibrations` is always a headache. This MCP Server lets your agent pull active calibrations to compare how different reviewers scored the same interaction. You can spot scoring drift before it ruins your team's motivation. The agent handles the data pulling so you can focus on aligning your supervisors.

Deep dive into call recordings instantly

Stop jumping back and forth between your browser and your development environment to find call records using `get_recording_link` in Windsurf. This MCP tool lets Cascade call `get_qm_interaction` to fetch the exact audio file and metadata you need. You get immediate access to customer interactions right where you code. No tab switching, no lost context, just direct access to raw call audio.

Setup guide

Set up Five9 QM MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Five9 QM MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Five9 QM payment history." If connected, Cascade will call the Five9 QM tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "five9-qm-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9 QM. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Five9 QM MCP in Windsurf

You configure the MCP Server in your Windsurf settings, letting Cascade call tools like `create_evaluation` directly. It runs multi-step QA audits without requiring you to write individual prompts for each step.

Yes, Cascade uses the `get_recording_link` tool to fetch direct audio links. You can listen to specific agent interactions without leaving your Windsurf workspace.

Cascade runs `list_calibrations` to pull active calibration sessions. It then compares supervisor scores against your standard forms fetched with `get_evaluation_form`.

Add the server configuration to your local config file under the server key. Windsurf's MCP panel will automatically discover all twelve quality management tools on the next launch.

The server only transmits evaluation data, like scores from `create_evaluation`, directly between your local client and the secure Five9 API. No performance metrics or agent scores are ever stored on Vinkius servers.

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