How to Use the Five9 QM MCP in Cursor

Inject live Five9 QM metrics into your codebase using Cursor.

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Connect Five9 QM MCP to Cursor

Create your Vinkius account to connect Five9 QM to Cursor and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Five9 QM with Cursor

Ask AI about this MCP

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Claude

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Analyze call data directly in Cursor

Stop guessing why your CSAT scores are fluctuating. Use `list_qm_interactions` to bring live call data into your IDE and have the AI write code that addresses specific agent pain points. When you need to correlate system performance with call quality, `get_qm_summary` provides the high-level report you need. You can then iterate on your backend logic based on real-world outcomes.

Build automated QA tools inside Cursor

Use `create_evaluation` to build custom scripts that automatically score interactions based on your own defined logic. You aren't just reading data; you're actively building a better QA engine. If your script hits a snag, use `get_evaluation_form` to inspect the schema. You'll see exactly what fields the API requires, ensuring your code works on the first try.

Track agent performance metrics in Cursor

Run `list_qm_agents` to get a real-time list of your current staff. This lets you write logic that maps code deployments to specific agent teams for more targeted testing. Need to see calibration history? The `list_calibrations` tool gives you the exact data you need to ensure your human reviewers and AI agents are aligned.

Setup guide

Set up Five9 QM MCP in Cursor

Prerequisites

Cursor installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP Settings

Go to Cursor Settings → MCP or open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and search for "MCP: Add Server".
2

Add the Five9 QM MCP

Cursor will create or open .cursor/mcp.json in your project root. Paste the JSON snippet on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Enable Agent mode

Open Composer (Cmd+I / Ctrl+I) and switch to Agent mode using the dropdown at the top. MCP tools are only available in Agent mode.
4

Verify the connection

Ask Cursor something like "List my recent Five9 QM transactions." If the MCP tools are loaded correctly, Cursor will call the Five9 QM tools automatically. You can also check Settings → MCP for a green status indicator.

.cursor/mcp.json

{
  "mcpServers": {
    "five9-qm-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9 QM. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

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Common questions about Five9 QM MCP in Cursor

Add the server configuration to your .cursor/mcp.json file. Once added, enable Agent mode in your chat to start calling the tools.

Absolutely. You can write a script that uses the evaluation tools to aggregate performance data and format it into a report for your team.

Yes, you can commit your MCP config file to your repository. This ensures that every developer on your team has access to the same quality management tools.

The server uses your provided credentials to authenticate requests. Your data is never cached or stored by the editor, keeping your call center info isolated.

The tools interact with interaction metadata and agent evaluation records. Your agent only sees the information you explicitly request through the tool calls.

Use it with your favorite AI tools

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