How to Use the Five9 QM MCP in Claude

Bring your Five9 QM data directly into Claude Desktop for faster interaction reviews.

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Connect Five9 QM MCP to Claude Desktop

Create your Vinkius account to connect Five9 QM to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Five9 QM with Claude Desktop

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Review agent performance with Claude Desktop

Stop jumping between browser tabs to check your call center metrics. You can now use `list_qm_interactions` to pull specific calls right into your chat window and get immediate context on agent performance. Once you identify a call, use `get_recording_link` to listen to the actual audio. This keeps your quality management workflow inside one interface while you draft coaching notes.

Automate evaluation workflows in Claude Desktop

Your AI client can handle the grunt work of submitting scores using `create_evaluation` after it analyzes a transcript. This saves your supervisors hours of manual data entry every single week. If you need to verify how an agent was scored against a specific rubric, `get_evaluation` fetches the full breakdown instantly. You'll see exactly where they met standards and where they missed the mark.

Manage your Five9 QM system configuration

Need to pull a list of active staff members? Just ask your agent to run `list_qm_agents` and it will return the current roster of evaluatable users without you needing to log into the admin portal. When you need to update your review process, use `list_evaluation_forms` to see every active template. You can then use `get_evaluation_form` to verify the structure before you start a new batch of reviews.

Setup guide

Set up Five9 QM MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Five9 QM MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Five9 QM MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under five9-qm-mcp.

json

{
  "mcpServers": {
    "five9-qm-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9 QM. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Five9 QM MCP in Claude Desktop

Open your configuration file in the app settings and add the server details under the mcpServers key. Once you save and restart, the tools will appear in your chat.

Yes. You can use the evaluation tools to pull historical scores and identify patterns in agent behavior, which helps you provide better coaching during your one-on-ones.

Yes, you can add this MCP server as a custom connector in the web interface. Just paste the server URL in your integration settings to start using the tools.

Your agent only accesses the specific data you request through the tools. All communication happens over secure channels, and your credentials stay private.

This server processes interaction metadata, agent performance scores, and audio recording links. It does not store your call recordings or personal employee records locally.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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