Five9 QM MCP Server for Claude Code 12 tools — connect in under 2 minutes
Claude Code is Anthropic's agentic CLI for terminal-first development. Add Five9 QM as an MCP server in one command and Claude Code will discover every tool at runtime. ideal for automation pipelines, CI/CD integration, and headless workflows via Vinkius.
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Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Five9 QM and 2,500+ MCP Servers from a single visual interface.
# Your Vinkius token. get it at cloud.vinkius.com
claude mcp add five9-qm --transport http "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Five9 QM MCP Server
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
Claude Code registers Five9 QM as an MCP server in a single terminal command. Once connected, Claude Code discovers all 12 tools at runtime and can call them headlessly. ideal for CI/CD pipelines, cron jobs, and automated workflows where Five9 QM data drives decisions without human intervention.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to Claude Code in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Five9 QM to Claude Code via MCP
Follow these steps to integrate the Five9 QM MCP Server with Claude Code.
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
Add the MCP Server
Run the command above in your terminal
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
Start using Five9 QM
Ask Claude: "Using Five9 QM, show me...". 12 tools are ready
Why Use Claude Code with the Five9 QM MCP Server
Claude Code provides unique advantages when paired with Five9 QM through the Model Context Protocol.
Single-command setup: `claude mcp add` registers the server instantly. no config files to edit or applications to restart
Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks
Claude Code runs headlessly, enabling unattended batch processing using Five9 QM tools in cron jobs or deployment scripts
Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features
Five9 QM + Claude Code Use Cases
Practical scenarios where Claude Code combined with the Five9 QM MCP Server delivers measurable value.
CI/CD integration: embed Five9 QM tool calls in your deployment pipeline to validate configurations or fetch secrets before shipping
Headless batch processing: schedule Claude Code to query Five9 QM nightly and generate reports without human intervention
Shell scripting: pipe Five9 QM outputs into other CLI tools for data transformation, filtering, and aggregation
Infrastructure monitoring: run Claude Code in a cron job to query Five9 QM status endpoints and alert on anomalies
Five9 QM MCP Tools for Claude Code (12)
These 12 tools become available when you connect Five9 QM to Claude Code via MCP:
create_evaluation
Submit a new evaluation
get_evaluation
Get evaluation details
get_evaluation_form
Get form structure
get_qm_interaction
Get interaction metadata
get_qm_summary
Get QM summary report
get_recording_link
Get audio recording link
list_calibrations
List calibration sessions
list_evaluation_forms
List evaluation forms
list_evaluations
List agent evaluations
list_qm_agents
List evaluatable agents
list_qm_interactions
List recorded interactions
list_qm_users
List QM system users
Example Prompts for Five9 QM in Claude Code
Ready-to-use prompts you can give your Claude Code agent to start working with Five9 QM immediately.
"List the last 5 completed agent evaluations."
"Get the recording link for interaction 'int_12345'."
"Show me all available evaluation forms."
Troubleshooting Five9 QM MCP Server with Claude Code
Common issues when connecting Five9 QM to Claude Code through the Vinkius, and how to resolve them.
Command not found: claude
npm install -g @anthropic-ai/claude-codeConnection timeout
Five9 QM + Claude Code FAQ
Common questions about integrating Five9 QM MCP Server with Claude Code.
How do I add an MCP server to Claude Code?
claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.Can Claude Code run MCP tools in headless mode?
How do I list all connected MCP servers?
claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.Connect Five9 QM with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Five9 QM to Claude Code
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.