Five9 QM MCP Server for Windsurf 12 tools — connect in under 2 minutes
Windsurf brings agentic AI coding to a purpose-built IDE. Connect Five9 QM through the Vinkius and Cascade will auto-discover every tool — ask questions, generate code, and act on live data without leaving your editor.
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Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Five9 QM and 2,500+ MCP Servers from a single visual interface.
{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Five9 QM MCP Server
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
Windsurf's Cascade agent chains multiple Five9 QM tool calls autonomously — query data, analyze results, and generate code in a single agentic session. Paste the Vinkius Edge URL, reload, and all 12 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Five9 QM to Windsurf via MCP
Follow these steps to integrate the Five9 QM MCP Server with Windsurf.
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Add the server
Paste the JSON configuration above into mcp_config.json
Save and reload
Windsurf will detect the new server automatically
Start using Five9 QM
Open Cascade and ask: "Using Five9 QM, help me..." — 12 tools available
Why Use Windsurf with the Five9 QM MCP Server
Windsurf provides unique advantages when paired with Five9 QM through the Model Context Protocol.
Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
Purpose-built for agentic workflows — Cascade understands context across your entire codebase and integrates MCP tools natively
JSON-based configuration means zero code changes: paste a URL, reload, and all 12 tools are immediately available
Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Five9 QM + Windsurf Use Cases
Practical scenarios where Windsurf combined with the Five9 QM MCP Server delivers measurable value.
Automated code generation: ask Cascade to fetch data from Five9 QM and generate models, types, or handlers based on real API responses
Live debugging: query Five9 QM tools mid-session to inspect production data while debugging without leaving the editor
Documentation generation: pull schema information from Five9 QM and have Cascade generate comprehensive API docs automatically
Rapid prototyping: combine Five9 QM data with Cascade's code generation to scaffold entire features in minutes
Five9 QM MCP Tools for Windsurf (12)
These 12 tools become available when you connect Five9 QM to Windsurf via MCP:
create_evaluation
Submit a new evaluation
get_evaluation
Get evaluation details
get_evaluation_form
Get form structure
get_qm_interaction
Get interaction metadata
get_qm_summary
Get QM summary report
get_recording_link
Get audio recording link
list_calibrations
List calibration sessions
list_evaluation_forms
List evaluation forms
list_evaluations
List agent evaluations
list_qm_agents
List evaluatable agents
list_qm_interactions
List recorded interactions
list_qm_users
List QM system users
Example Prompts for Five9 QM in Windsurf
Ready-to-use prompts you can give your Windsurf agent to start working with Five9 QM immediately.
"List the last 5 completed agent evaluations."
"Get the recording link for interaction 'int_12345'."
"Show me all available evaluation forms."
Troubleshooting Five9 QM MCP Server with Windsurf
Common issues when connecting Five9 QM to Windsurf through the Vinkius, and how to resolve them.
Server not connecting
Five9 QM + Windsurf FAQ
Common questions about integrating Five9 QM MCP Server with Windsurf.
How does Windsurf discover MCP tools?
mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.Can Cascade chain multiple MCP tool calls?
Does Windsurf support multiple MCP servers?
mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.Connect Five9 QM with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
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GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
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Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Five9 QM to Windsurf
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.