How do I get a link to listen to a specific call recording?

You can use the 'get_recording_link' tool by providing the Interaction ID. The agent will return a secure, temporary URL that allows you to play back the audio file directly.

Can I see the structure of an evaluation form before submitting a score?

Yes! The 'get_evaluation_form' tool retrieves the full structure of any quality form, including questions and scoring logic, so you can ensure you have the right context for your evaluation.

Is there a way to track organization-wide quality trends?

Absolutely. Use the 'get_qm_summary' tool to retrieve high-level metrics and summary reports that highlight overall quality performance across your entire contact center.

Five9 QM MCP Server for Claude Desktop 12 tools — connect in under 2 minutes

Name: Five9 QM
Availability: InStock
Author: Vinkius

modelcontextprotocol.io/quickstart/user

Built by Vinkius GDPR 12 Tools IDE

Claude Desktop is Anthropic's native application for interacting with Claude AI models on macOS and Windows. It was the first consumer application to ship with built-in MCP support, making it the reference implementation for the Model Context Protocol standard.

Get MCP Server for AI Agents

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Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Five9 QM and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "five9-qm": {
      // Your Vinkius token. get it at cloud.vinkius.com
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Five9 QM MCP Server

Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.

Claude Desktop is the definitive way to connect Five9 QM to your AI workflow. Add Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 12 tools in the chat interface. ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.

What you can do

Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.

The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to Claude Desktop in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Five9 QM to Claude Desktop via MCP

Follow these steps to integrate the Five9 QM MCP Server with Claude Desktop.

Open Claude Desktop Settings

Go to Settings → Developer → Edit Config to open claude_desktop_config.json

Add the MCP Server

Paste the configuration above into the mcpServers section

Restart Claude Desktop

Close and reopen Claude Desktop to load the new server

Start using Five9 QM

Look for the 🔌 icon in the chat. your 12 tools are now available

Why Use Claude Desktop with the Five9 QM MCP Server

Claude Desktop by Anthropic provides unique advantages when paired with Five9 QM through the Model Context Protocol.

Claude Desktop is the reference MCP client. it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available

Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface

Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions

Enterprise-grade security with local config storage. your tokens never leave your machine, and connections go directly to Vinkius Edge network

Five9 QM + Claude Desktop Use Cases

Practical scenarios where Claude Desktop combined with the Five9 QM MCP Server delivers measurable value.

Interactive data exploration: ask Claude to query DNS records, look up WHOIS data, and cross-reference results in a single conversation

Ad-hoc security audits: type a domain name and let Claude enumerate subdomains, check DNS history, and flag configuration anomalies. all through natural language

Executive briefings: generate comprehensive domain intelligence reports by asking Claude to compile findings into a formatted summary

Learning and training: new team members can explore API capabilities conversationally without needing to read documentation

Five9 QM MCP Tools for Claude Desktop (12)

These 12 tools become available when you connect Five9 QM to Claude Desktop via MCP:

create_evaluation

Submit a new evaluation

get_evaluation

Get evaluation details

get_evaluation_form

Get form structure

get_qm_interaction

Get interaction metadata

get_qm_summary

Get QM summary report

get_recording_link

Get audio recording link

list_calibrations

List calibration sessions

list_evaluation_forms

List evaluation forms

list_evaluations

List agent evaluations

list_qm_agents

List evaluatable agents

list_qm_interactions

List recorded interactions

list_qm_users

List QM system users

Example Prompts for Five9 QM in Claude Desktop

Ready-to-use prompts you can give your Claude Desktop agent to start working with Five9 QM immediately.

"List the last 5 completed agent evaluations."

"Get the recording link for interaction 'int_12345'."

"Show me all available evaluation forms."

Troubleshooting Five9 QM MCP Server with Claude Desktop

Common issues when connecting Five9 QM to Claude Desktop through the Vinkius, and how to resolve them.

Server not appearing after restart

Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).

Authentication error

Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.

Tools not showing in chat

Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting. wait a few seconds.

Five9 QM + Claude Desktop FAQ

Common questions about integrating Five9 QM MCP Server with Claude Desktop.

How does Claude Desktop discover MCP tools?

When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.

What happens if the MCP server is temporarily unavailable?

Claude Desktop handles disconnections gracefully. if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.

Can I connect multiple MCP servers simultaneously?

Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.

Is there a limit on the number of tools per server?

Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.

Does Claude Desktop support Streamable HTTP transport?

Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL. Claude auto-negotiates the transport protocol.