Five9 QM MCP Server for VS Code Copilot 12 tools — connect in under 2 minutes
GitHub Copilot in VS Code is the most widely adopted AI coding assistant, embedded directly into the world's most popular code editor. With MCP support in Agent mode, Copilot can access external data and APIs to generate context-aware code grounded in real-time information.
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{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Five9 QM MCP Server
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
GitHub Copilot Agent mode brings Five9 QM data directly into your VS Code workflow. With a project-scoped config, the entire team shares access to 12 tools. Copilot queries live data, generates typed code, and writes tests from actual API responses, all without leaving the editor.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to VS Code Copilot in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Five9 QM to VS Code Copilot via MCP
Follow these steps to integrate the Five9 QM MCP Server with VS Code Copilot.
Create MCP config
Create a .vscode/mcp.json file in your project root
Add the server config
Paste the JSON configuration above
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Start using Five9 QM
Ask Copilot: "Using Five9 QM, help me...". 12 tools available
Why Use VS Code Copilot with the Five9 QM MCP Server
GitHub Copilot for Visual Studio Code provides unique advantages when paired with Five9 QM through the Model Context Protocol.
VS Code is used by over 70% of developers. adding MCP tools to Copilot means your team can leverage external data without leaving their primary editor
Project-scoped MCP configs (`.vscode/mcp.json`) let you commit server configurations to your repository, ensuring the entire team shares the same tool access
Copilot's Agent mode integrates MCP tools seamlessly with file editing, terminal commands, and workspace search in a single agentic loop
GitHub's enterprise compliance and audit features extend to MCP tool usage, providing visibility into how AI interacts with external services
Five9 QM + VS Code Copilot Use Cases
Practical scenarios where VS Code Copilot combined with the Five9 QM MCP Server delivers measurable value.
Live API integration: Copilot can query an MCP server, inspect the response schema, and generate typed API client code in the same step
DevSecOps workflows: security teams can give developers access to domain intelligence tools directly in their editor for real-time vulnerability assessment during code review
Data pipeline development: Copilot fetches sample data via MCP and generates transformation scripts, validators, and test fixtures from actual API responses
Documentation generation: Copilot queries available tools and auto-generates README sections, API reference docs, and usage examples
Five9 QM MCP Tools for VS Code Copilot (12)
These 12 tools become available when you connect Five9 QM to VS Code Copilot via MCP:
create_evaluation
Submit a new evaluation
get_evaluation
Get evaluation details
get_evaluation_form
Get form structure
get_qm_interaction
Get interaction metadata
get_qm_summary
Get QM summary report
get_recording_link
Get audio recording link
list_calibrations
List calibration sessions
list_evaluation_forms
List evaluation forms
list_evaluations
List agent evaluations
list_qm_agents
List evaluatable agents
list_qm_interactions
List recorded interactions
list_qm_users
List QM system users
Example Prompts for Five9 QM in VS Code Copilot
Ready-to-use prompts you can give your VS Code Copilot agent to start working with Five9 QM immediately.
"List the last 5 completed agent evaluations."
"Get the recording link for interaction 'int_12345'."
"Show me all available evaluation forms."
Troubleshooting Five9 QM MCP Server with VS Code Copilot
Common issues when connecting Five9 QM to VS Code Copilot through the Vinkius, and how to resolve them.
MCP tools not available
Five9 QM + VS Code Copilot FAQ
Common questions about integrating Five9 QM MCP Server with VS Code Copilot.
Which VS Code version supports MCP?
How do I switch to Agent mode?
Can I restrict which MCP tools Copilot can access?
Does MCP work in VS Code Remote or Codespaces?
.vscode/mcp.json work in Remote SSH, WSL, and GitHub Codespaces environments. The MCP connection is established from the remote host, so ensure the server URL is accessible from that environment.Connect Five9 QM with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Five9 QM to VS Code Copilot
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.