Five9 QM MCP Server for Mastra AI 12 tools — connect in under 2 minutes
Mastra AI is a TypeScript-native agent framework built for modern web stacks. Connect Five9 QM through the Vinkius and Mastra agents discover all tools automatically — type-safe, streaming-ready, and deployable anywhere Node.js runs.
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Vinkius supports streamable HTTP and SSE.
import { Agent } from "@mastra/core/agent";
import { createMCPClient } from "@mastra/mcp";
import { openai } from "@ai-sdk/openai";
async function main() {
// Your Vinkius token — get it at cloud.vinkius.com
const mcpClient = await createMCPClient({
servers: {
"five9-qm": {
url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
},
},
});
const tools = await mcpClient.getTools();
const agent = new Agent({
name: "Five9 QM Agent",
instructions:
"You help users interact with Five9 QM " +
"using 12 tools.",
model: openai("gpt-4o"),
tools,
});
const result = await agent.generate(
"What can I do with Five9 QM?"
);
console.log(result.text);
}
main();
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Five9 QM MCP Server
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
Mastra's agent abstraction provides a clean separation between LLM logic and Five9 QM tool infrastructure. Connect 12 tools through the Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution — deployable to any Node.js host in one command.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to Mastra AI in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Five9 QM to Mastra AI via MCP
Follow these steps to integrate the Five9 QM MCP Server with Mastra AI.
Install dependencies
Run npm install @mastra/core @mastra/mcp @ai-sdk/openai
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Run the agent
Save to agent.ts and run with npx tsx agent.ts
Explore tools
Mastra discovers 12 tools from Five9 QM via MCP
Why Use Mastra AI with the Five9 QM MCP Server
Mastra AI provides unique advantages when paired with Five9 QM through the Model Context Protocol.
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure — add Five9 QM without touching business code
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
TypeScript-native: full type inference for every Five9 QM tool response with IDE autocomplete and compile-time checks
One-command deployment to any Node.js host — Vercel, Railway, Fly.io, or your own infrastructure
Five9 QM + Mastra AI Use Cases
Practical scenarios where Mastra AI combined with the Five9 QM MCP Server delivers measurable value.
Automated workflows: build multi-step agents that query Five9 QM, process results, and trigger downstream actions in a typed pipeline
SaaS integrations: embed Five9 QM as a first-class tool in your product's AI features with Mastra's clean agent API
Background jobs: schedule Mastra agents to query Five9 QM on a cron and store results in your database automatically
Multi-agent systems: create specialist agents that collaborate using Five9 QM tools alongside other MCP servers
Five9 QM MCP Tools for Mastra AI (12)
These 12 tools become available when you connect Five9 QM to Mastra AI via MCP:
create_evaluation
Submit a new evaluation
get_evaluation
Get evaluation details
get_evaluation_form
Get form structure
get_qm_interaction
Get interaction metadata
get_qm_summary
Get QM summary report
get_recording_link
Get audio recording link
list_calibrations
List calibration sessions
list_evaluation_forms
List evaluation forms
list_evaluations
List agent evaluations
list_qm_agents
List evaluatable agents
list_qm_interactions
List recorded interactions
list_qm_users
List QM system users
Example Prompts for Five9 QM in Mastra AI
Ready-to-use prompts you can give your Mastra AI agent to start working with Five9 QM immediately.
"List the last 5 completed agent evaluations."
"Get the recording link for interaction 'int_12345'."
"Show me all available evaluation forms."
Troubleshooting Five9 QM MCP Server with Mastra AI
Common issues when connecting Five9 QM to Mastra AI through the Vinkius, and how to resolve them.
createMCPClient not exported
npm install @mastra/mcpFive9 QM + Mastra AI FAQ
Common questions about integrating Five9 QM MCP Server with Mastra AI.
How does Mastra AI connect to MCP servers?
MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.Can Mastra agents use tools from multiple servers?
Does Mastra support workflow orchestration?
Connect Five9 QM with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Five9 QM to Mastra AI
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.