Five9 QM MCP Server for Google ADK 12 tools — connect in under 2 minutes
Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Five9 QM as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
StreamableHTTPConnectionParams,
)
# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
connection_params=StreamableHTTPConnectionParams(
url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
)
)
agent = Agent(
model="gemini-2.5-pro",
name="five9_qm_agent",
instruction=(
"You help users interact with Five9 QM "
"using 12 available tools."
),
tools=[mcp_tools],
)
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Five9 QM MCP Server
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
Google ADK natively supports Five9 QM as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Five9 QM to Google ADK via MCP
Follow these steps to integrate the Five9 QM MCP Server with Google ADK.
Install Google ADK
Run pip install google-adk
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Create the agent
Save the code above and integrate into your ADK workflow
Explore tools
The agent will discover 12 tools from Five9 QM via MCP
Why Use Google ADK with the Five9 QM MCP Server
Google ADK provides unique advantages when paired with Five9 QM through the Model Context Protocol.
Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Five9 QM
Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
Seamless integration with Google Cloud services means you can combine Five9 QM tools with BigQuery, Vertex AI, and Cloud Functions
Five9 QM + Google ADK Use Cases
Practical scenarios where Google ADK combined with the Five9 QM MCP Server delivers measurable value.
Enterprise data agents: ADK agents query Five9 QM and cross-reference results with internal databases for comprehensive analysis
Multi-modal workflows: combine Five9 QM tool responses with Gemini's vision and language capabilities in a single agent
Automated compliance checks: schedule ADK agents to query Five9 QM regularly and flag policy violations or configuration drift
Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Five9 QM
Five9 QM MCP Tools for Google ADK (12)
These 12 tools become available when you connect Five9 QM to Google ADK via MCP:
create_evaluation
Submit a new evaluation
get_evaluation
Get evaluation details
get_evaluation_form
Get form structure
get_qm_interaction
Get interaction metadata
get_qm_summary
Get QM summary report
get_recording_link
Get audio recording link
list_calibrations
List calibration sessions
list_evaluation_forms
List evaluation forms
list_evaluations
List agent evaluations
list_qm_agents
List evaluatable agents
list_qm_interactions
List recorded interactions
list_qm_users
List QM system users
Example Prompts for Five9 QM in Google ADK
Ready-to-use prompts you can give your Google ADK agent to start working with Five9 QM immediately.
"List the last 5 completed agent evaluations."
"Get the recording link for interaction 'int_12345'."
"Show me all available evaluation forms."
Troubleshooting Five9 QM MCP Server with Google ADK
Common issues when connecting Five9 QM to Google ADK through the Vinkius, and how to resolve them.
McpToolset not found
pip install --upgrade google-adkFive9 QM + Google ADK FAQ
Common questions about integrating Five9 QM MCP Server with Google ADK.
How does Google ADK connect to MCP servers?
Can ADK agents use multiple MCP servers?
Which Gemini models work best with MCP tools?
Connect Five9 QM with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Five9 QM to Google ADK
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.