Five9 QM MCP Server for Cline 12 tools — connect in under 2 minutes
Cline is an autonomous AI coding agent inside VS Code that plans, executes, and iterates on tasks. Wire Five9 QM through the Vinkius and Cline gains direct access to every tool — from data retrieval to workflow automation — without leaving the terminal.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Five9 QM and 2,500+ MCP Servers from a single visual interface.
{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Five9 QM MCP Server
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
Cline operates autonomously inside VS Code — it reads your codebase, plans a strategy, and executes multi-step tasks including Five9 QM tool calls without waiting for prompts between steps. Connect 12 tools through the Vinkius and Cline can fetch data, generate code, and commit changes in a single autonomous run.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
The Five9 QM MCP Server exposes 12 tools through the Vinkius. Connect it to Cline in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Five9 QM to Cline via MCP
Follow these steps to integrate the Five9 QM MCP Server with Cline.
Open Cline MCP Settings
Click the MCP Servers icon in the Cline sidebar panel
Add remote server
Click "Add MCP Server" and paste the configuration above
Enable the server
Toggle the server switch to ON
Start using Five9 QM
Ask Cline: "Using Five9 QM, help me..." — 12 tools available
Why Use Cline with the Five9 QM MCP Server
Cline provides unique advantages when paired with Five9 QM through the Model Context Protocol.
Cline operates autonomously — it reads your codebase, plans a strategy, and executes multi-step tasks including MCP tool calls without step-by-step prompts
Runs inside VS Code, so you get MCP tool access alongside your existing extensions, terminal, and version control in a single window
Cline can create, edit, and delete files based on MCP tool responses, enabling end-to-end automation from data retrieval to code generation
Transparent execution: every tool call and file change is shown in Cline's activity log for full visibility and approval before committing
Five9 QM + Cline Use Cases
Practical scenarios where Cline combined with the Five9 QM MCP Server delivers measurable value.
Autonomous feature building: tell Cline to fetch data from Five9 QM and scaffold a complete module with types, handlers, and tests
Codebase refactoring: use Five9 QM tools to validate live data while Cline restructures your code to match updated schemas
Automated testing: Cline fetches real responses from Five9 QM and generates snapshot tests or mocks based on actual payloads
Incident response: query Five9 QM for real-time status and let Cline generate hotfix patches based on the findings
Five9 QM MCP Tools for Cline (12)
These 12 tools become available when you connect Five9 QM to Cline via MCP:
create_evaluation
Submit a new evaluation
get_evaluation
Get evaluation details
get_evaluation_form
Get form structure
get_qm_interaction
Get interaction metadata
get_qm_summary
Get QM summary report
get_recording_link
Get audio recording link
list_calibrations
List calibration sessions
list_evaluation_forms
List evaluation forms
list_evaluations
List agent evaluations
list_qm_agents
List evaluatable agents
list_qm_interactions
List recorded interactions
list_qm_users
List QM system users
Example Prompts for Five9 QM in Cline
Ready-to-use prompts you can give your Cline agent to start working with Five9 QM immediately.
"List the last 5 completed agent evaluations."
"Get the recording link for interaction 'int_12345'."
"Show me all available evaluation forms."
Troubleshooting Five9 QM MCP Server with Cline
Common issues when connecting Five9 QM to Cline through the Vinkius, and how to resolve them.
Server shows error in sidebar
Five9 QM + Cline FAQ
Common questions about integrating Five9 QM MCP Server with Cline.
How does Cline connect to MCP servers?
Can Cline run MCP tools without approval?
Does Cline support multiple MCP servers at once?
Connect Five9 QM with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Five9 QM to Cline
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.